Gerald Subaru of Naperville

Had a great buying experience with Lenny and Kim. He knows the cars and technology. So does Kim. I would recommend them both for sales. knows the cars and technology. So does Kim. I would recommend them both for sales. More

Purchased a hood protector for my new Subaru and had it installed on Saturday. Everyone was great! I had an appointment and was taken immediately in - on time - was told it would take an hour - it did - installed on Saturday. Everyone was great! I had an appointment and was taken immediately in - on time - was told it would take an hour - it did - everyone I saw, Trish, the Advisor I worked with, my Salesman, Ehab, who saw my waiting and came over to say hello, Nino their General Manager who sits in the main lobby (never saw that at the Honda dealerships I used) and is very approachable all the way down to the person who keeps the service reception area clean (who offered to check on my Forester while I was waiting) - all friendly and helpful. The only negative, that I noted below, was the price. It was just over $150.00 to install the part (the part itself was just over $100.00 which I thought was very reasonable) - which seems a bit pricey and there was a $16.00 shop charge - it was 6 clips and 6 screws to attach the hood protector. I understand the importance of Subaru parts and quality trained staff, but the installation and shop charges seemed excessive. I still love this dealership and am looking forward to having my vehicle serviced in the future (I purchased the pre-paid maintenance plan and got a great deal for the first 36,000 miles). Mike More

Ehab loves what he does and it shows. He' s patient and understanding and takes the time to explain the entire process. Anyone who is considering selling automobiles should follow him for a week to learn understanding and takes the time to explain the entire process. Anyone who is considering selling automobiles should follow him for a week to learn and see how to treat customers. Car buying is stressful, Ehab made it enjoyable (with one exception) when my trade value was given to me I was upset, his calm demeanor overcame my initial disappointment and he was able to work with the appraisal team and management to arrive at a price that both parties agreed to, I was ready to leave and he saved the sale for the dealership. I was skeptical at first, but if you need a stress free car buying experience, see Ehab Aref and Gerald Subaru. More

Ehab is the best of the best! He made the whole buying experience as pleasant and painless as possible.Ehab has a calm and non pushy demeanor that puts one at ease during the buying process. A shout out t experience as pleasant and painless as possible.Ehab has a calm and non pushy demeanor that puts one at ease during the buying process. A shout out to Anthony (Sales Manager ?) for speaking with me...he didn’t hide in the “office” during negotiations and was super helpful. All in all, the best buying experience in a long time! More

We came today (a cold and snowy day) to buy their used Subaru. As soon as we walked in Abid met us and quickly got the Carfax for the car we were interested in it. After some discussion, he got us the ke Subaru. As soon as we walked in Abid met us and quickly got the Carfax for the car we were interested in it. After some discussion, he got us the key and brought the car to the front. After few discussion and negotiation, we purchase the car. He is very professional and we had a great experience. More

Lenny was very helpful and answered all the questions we had for the car we just purchased. This will be our third Subaru. Highly recommended. had for the car we just purchased. This will be our third Subaru. Highly recommended. More

Five stars very personable and easy to talk to. We have not gotten a newer car for a while, but the process seemed easy and stress free. not gotten a newer car for a while, but the process seemed easy and stress free. More

Lanny Shukhman is a knowledgeable person who's willing to work with you. He made our car buying experience a pleasant one. Very good knowledge of Subaru Crosstrek Sport help us to make the decision to buy th work with you. He made our car buying experience a pleasant one. Very good knowledge of Subaru Crosstrek Sport help us to make the decision to buy this car. More

Ask for Quinton Carlson!! I had an absolutely wonderful experience! I went in having 3 under 10,000 mile 2020 Subaru Outback's picked out and ready to look at. After talking to Quinton for a few minutes, h experience! I went in having 3 under 10,000 mile 2020 Subaru Outback's picked out and ready to look at. After talking to Quinton for a few minutes, he realized that they were actually on the other Gerald Subaru lot. I explained that I needed to see all 3 cars in person to really be able to make the decision, and though I wanted to work with Quinton, I had to do that I needed to do and I was going to go to the other lot. Instead of just letting me go, Quinton went out of his way to ask a manager for permission and drove 25 minutes to to the other lot, show me the cars, and then drove back 25 minutes with the vehicle I liked the most. Keep in mind, I could have very well not bought a car, so he went out of his way to spend time going back and forth to another dealership so I could still work with Naperville (where I wanted to buy a car originally) instead of using his time to get the next customer who walked in! He then was very patient with me when after test driving I explained I didn't want to come in to buy a car until the next day so I could have a night to sleep on the decision. He helped me bring the price down and was incredibly knowledgeable and personable. I would recommend Quinton Carlson at Subaru Naperville 100 times over! Nothing about my experience left a pit in my stomach or with buyer's remorse like my previous car purchase at another dealership had left me with. Highly recommend! More