Gerald Subaru of Naperville

I wouldn’t have wanted to go anywhere else. Everyone at Gerald Subaru was so friendly and helpful. I am so happy with my new car! Gerald Subaru was so friendly and helpful. I am so happy with my new car! More

The dealership is beautiful andEddie is as good as they The dealership is beautiful and Eddie is as good as they come! Very professional and knowledgeable. Made the car buying experience very easy. Highly The dealership is beautiful and Eddie is as good as they come! Very professional and knowledgeable. Made the car buying experience very easy. Highly recommended.. Ask for Eddie O More

Jeff not only wanted us to understand the automobile, but also helped us trust in the purchasing process as well as the dealership. I cannot think of a vehicle purchase in my life where I believed the sales also helped us trust in the purchasing process as well as the dealership. I cannot think of a vehicle purchase in my life where I believed the sales rep had my interest at heart. Jeff and Ehab considered the human element and put their all into helping us come away believing we did the right thing -- and we have no doubt we did. Thank you, Jeff, and Ehab, for a fabulous experience. BTW, the dealership is beautiful and your employees are very welcoming. More

The level of service and knowledge was great. The detail in which he explain all the amenities in the vehicle was great. Over all one of the best services I have received. Thank you. in which he explain all the amenities in the vehicle was great. Over all one of the best services I have received. Thank you. More

Jeff is our brother from another mother. And it’s a bonus that he sells Suburu’s, the safest car in the world. Jeff goes the extra mile to make sure that not only the car is perfect but that everyone we wo that he sells Suburu’s, the safest car in the world. Jeff goes the extra mile to make sure that not only the car is perfect but that everyone we work with is perfect. He is the reason we have now bought 3 Suburu Foresters at Gerald. He is the glue holding everything together. Thank you to Jeff for all you have done. More

Jesse was a gentleman and a pleasure to work with. He went above and beyond to acquire the car that we had been shopping for, but was not currently at the dealer. He made our purchase of a new 2020 Legac went above and beyond to acquire the car that we had been shopping for, but was not currently at the dealer. He made our purchase of a new 2020 Legacy a breeze. Our entire experience took nearly a month, as we needed to first test drive, then take time to talk it over, and of course deal with a minor illness! Thank you Jesse! More

Nick gave me by far the best car shopping experience I've ever had. He quickly found out exactly what car was right for me and knew the trim level to fit my needs immediately. While we were in the car, he di ever had. He quickly found out exactly what car was right for me and knew the trim level to fit my needs immediately. While we were in the car, he did a full run down of every feature that made the car stand out and made it easy for me to understand. I ultimately decided that I needed time to think about my decision and neither Nick or the manager Ubaldo were pushy on me to leave with a car and handed me a card with a big smile. 10/10 experience and the best I've ever had. More

Everyone was great to work with. Very friendly and professional. They made the process of purchasing a vehicle very easy. I Highly recommend Gerald Subaru. professional. They made the process of purchasing a vehicle very easy. I Highly recommend Gerald Subaru. More

Phenomenal Customer Experience On Saturday morning February 15, 2020, I purchased a Subaru Forester Touring from Gerald Subaru in Naperville, Illinois. I had the extreme pleasure o On Saturday morning February 15, 2020, I purchased a Subaru Forester Touring from Gerald Subaru in Naperville, Illinois. I had the extreme pleasure of meeting and working with Kelly Thomas during the entire process. Kelly immediately put me at ease, which made the entire buying experience from start to finish enjoyable and extremely comfortable. Kelly took the time to explain the vehicle to me in detail, allowed me to drive it on their test track and on the open road. When we got back to Kelly’s office, she looked me in the eyes and said, “John what questions or concerns do you have that I may assist with before we proceed?”. Kelly listened to my needs and concerns, and gave me the answers I required in order to feel comfortable with my purchase. This is not something I’ve experienced in the past when purchasing a vehicle. There was never a moment of feeling that I was trying to be manipulated into buying something that I didn’t want and/or need. As a matter of fact, by the time I left the dealership, I felt as if Kelly and I had been friends for years. Halfway home, I got a call from Kelly who was just checking in to make sure all was well, and to see if I had any questions. When I got home, there was an email from Kelly containing multiple links to YouTube videos, in order to aid me in a more in-depth understanding of my new vehicles features and settings. Talk about a “Wow Customer Experience”, Kelly Thomas provides this in spades!!! This prompted me to go out to the dealerships website and read Kelly’s reviews from others, which happen to be a solid 5 out of 5-stars rating. These reviews speak volumes about Kelly’s integrity and passion for her work. If you live in the Chicagoland area, and are in the market for a Subaru, do yourself a huge favor and give Kelly Thomas a call at Gerald Subaru in Naperville, Illinois, and be prepared for a fantastic stress-free buying experience. Kudos to you Kelly, and Thank You for making my purchase smooth and my Saturday brighter! Best Regards, John R. More

A fun place to buy a new Subaru! We felt comfortable with Jesse. He took the time to address any questions we had on the 2020 Forester we chose. Also, we really liked the enclosed tes We felt comfortable with Jesse. He took the time to address any questions we had on the 2020 Forester we chose. Also, we really liked the enclosed test track located not far the from dealers lot. It allowed us a chance to see and feel the capabilities of the vehicle in a safe environment. And my Wife loved the coffee. More