Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gerald Subaru of Naperville
Naperville, IL
3,066 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,066 Reviews of Gerald Subaru of Naperville
November 23, 2022
Gerald Subaru of Naperville went above and beyond from the start of processing paperwork all the way up to the delivery of my parents new Forrester to their residence. Could not be be satisfied 10 +++++++ the start of processing paperwork all the way up to the delivery of my parents new Forrester to their residence. Could not be be satisfied 10 ++++++++ More
by Dommast
Employees Worked With
Nino McMorris, Kelly Thomas, Megan Hoppensteadt
November 21, 2022
Excellent friendly service. Everyone was knowledgeable and not overly pushy. Overall great experience and we received a great used car at a fair price. Everyone was knowledgeable and not overly pushy. Overall great experience and we received a great used car at a fair price. More
by Laura
Employees Worked With
Ubaldo Rodriguez, Jon Thongphadith
August 08, 2022
Do Not go here for service - I purchased my 2022 Outback Wilderness in February of this year - I drive alot and have 24,000 miles on the vehicle. I have brought it back for service on 4 occasions and made Wilderness in February of this year - I drive alot and have 24,000 miles on the vehicle. I have brought it back for service on 4 occasions and made a very simple request each time. I have back issues, I explain that to the service advisor and ask that they notify the porter and mechanic NOT to adjust the drivers seat. The OBW does not have memory seating and due to my back issues I have it set in a comfortable position for ME - the owner and driver of the car. Not for the porter or mechanic that will spend 60 seconds driving the car. On three previous visits I made the request and when I picked up my car the seat was moved as far forward as it would go - last Friday I made the same request, the advisor, Rudy Burkhalter, said he informed the porter and mechanic, he showed me a note on the work ticket "DO NOT MOVE SEAT" large black letters and hi-lited in yellow - I pick up my vehicle and SURPRISE - the seat was moved again. I went to the "command" center located in the showroom to quietly voice my displeasure, I didn't get an "I'm sorry" - I get "They do that all the time to me". So, I wonder if something so simple is dismissed, how do I know the mechanic is qualified to work on my car? If he cannot read and comprehend the statement "DO NOT MOVE SEAT" how do I know he is capable to complete the maintenance tasks to keep my car on the road. When I purchased my OBW I saw that Gerald was the # 2 dealer in Illinois and now they are # 4 - and with the way they treat their customers I see that slide continuing. Oh, and don't try to get a Saturday appointment, check their schedule, they are booked until the end of 2022 - NO APPOINTMENTS on a weekend - so they expect you to take time off from your job to get your vehicle serviced. Check any of the other dealers on this list, Saturday appointments are ALWAYS available. Gerald Subaru just doesn't get it and I can find other Subaru service locations that are much closer to my home - I was going to Gerald as I had planned to purchase my next vehicle from them, not now, looks like Grand or Brilliance Subaru will shortly have a new customer. More
by Liposcak
Employees Worked With
Rudy Burkhalter, Jose Mercado
June 10, 2022
Professional. I did not feel left out. I mean, I was updated throughout. The whole buying process/experience was done in just 3 hours! I guess it also helped that I did not feel left out. I mean, I was updated throughout. The whole buying process/experience was done in just 3 hours! I guess it also helped that I have a pre-approval letter from another company, so it was not hard to get me approved from their own loan company. Rate was good. Importantly, for me at least, they have a lifetime warranty! It was really a great experience. Thanking John and Michael. More
by AJ
Employees Worked With
Michael Price, Maria Yeomans, John Peyton
April 20, 2022
Not only was Ricardo unhelpful, he was also condescending and arrogant. After months of spam in the form of phone calls, texts, emails and postal mail from Ricardo and Naperville Subaru, I finally decide to and arrogant. After months of spam in the form of phone calls, texts, emails and postal mail from Ricardo and Naperville Subaru, I finally decide to go in to check out my lease-end options. Unfortunately, my time was completely wasted and I left with more questions than answers. I'd highly recommend a different subaru dealership. More
by Username102
Employees Worked With
Ricardo Rodriguez
March 27, 2022
I scheduled an appointment with Nick Gruic to trade in my lease and hopefully lease another car. Nick was too busy to honor the appointment so I was pushed off to someone new with no leasing experience who lease and hopefully lease another car. Nick was too busy to honor the appointment so I was pushed off to someone new with no leasing experience who needed help from management for every process. The worst encounter was with one of the managers, Jon (Jt). He was rude from the start, interrupting me or my dad every time we spoke, then, offered the most outrageous monthly lease payment for a $24,500 Impreza…$400 A MONTH…and that’s after an $8000 down payment. This math is wrong despite the market at the moment. To end the experience, JT gave me an ultimatum: either pay $400 a month or buy my current car. I work in customer service, and this was no way to treat a returning customer. I leased my car here at Gerald in 2019, and the experience was fine. I will never work with the Gerald sales team again. This is sad for me, I grew up in Naperville and I remember when the Gerald Subaru dealership was on east Ogden Ave. I want to spend my money in the community, but my experience was so bad, insulting, and degrading I am forced to shop elsewhere. More
by Lisa S.
Employees Worked With
Jon (JT), Nino McMorris, Nicholas Gruic, Leo Katsnelson
January 11, 2022
I've always had a good experience at Gerald Subaru. This is my third purchase, and first with Cheryl. She patiently worked with us to find something that fit our budget. Very friendly. Great experience! is my third purchase, and first with Cheryl. She patiently worked with us to find something that fit our budget. Very friendly. Great experience! More
by FatheroteensMark
Employees Worked With
Cheryl Golden
September 21, 2021
General Manager - Nino McMorris, From an EOF veteran and loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal cust loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal customer. It will come as no surprise when you respond to this review with the same arrogance you displayed in the Gerald Subaru office less than 24 hours ago. Designated as “leader” of an exclusively customer centric business, never have I met a more incompetent, disrespectful, patronizing, out of touch, arrogant, and self-absorbed manager. It’s apparent that my age was enough justification in your brain to treat me as though my problems were not worth your time. 5600 dollars. 5600 dollars is what I was forced to pay for damage that was mutually agreed was not my fault. 5600 dollars of revenue in your pocket and you couldn’t even communicate your appreciation for my business. In fact, you patronized me by calling me “bud”, and “buddy” even after I told you my name, and expressed my dissatisfaction with your pet names. Don’t worry, I don’t take it personally. I don’t take it personally because it’s a clear indicator of your character and unfitting role as a leader. The shoes are too big Nino, they don’t fit. Find a job where you can treat people terribly and get away with it because a customer should never be treated the way you treated me. As the other dissatisfied customer behind me said, “you’d think you’re paying me”. Surprise though, it doesn’t stop there. I paid the 5600 dollars and drove off the lot unsatisfied with the vehicle you just “fixed”. 5 miles down the road the oil pressure light turned on. Mind you, this is what the car was IN THE SHOP FOR. Of course though Nino, after returning 20 minutes later with the car that had just been in the shop for 2 months, and after you treating me like an undeserving customer, you still could not muster up the humility to apologize for an improper fix and wasting my time. Your pride was more important, which is actually kind of the story today. In a business that is supposed to put the customer first, the leader of the building finds it more important to walk out with his pride intact than take care of the customer. And trust me, it’s clearly reflected by the attitude of everyone else in the building. From one leader to another, the behavior you’ve displayed will continue to roll downhill and eventually it will get to the people that deal with customers everyday. Under your leadership, this building will lose its loyal customer base, if not already. Certainly though, it has lost mine. Rest assured, you are not done with me, as I am not with you. This wrong will be righted. To end on a good note, and completely unrelated to your inability as a leader, you have one good thing going for you and it’s Rudy Burkhalter. If you lose him you lose a majority of your customer base. You better hold him close and take care of him because if he ever left, so would every ounce of loyalty in your establishment. Respectfully, 27 year old idiot, and not-so-proud owner of a Subaru. More
by MattAndrew
Employees Worked With
Chuck Dziak, Nino McMorris, Collin Miranda, Rudy Burkhalter, Trish Svizzero, Jose Mercado
August 27, 2021
Nick was very helpful, considerate and informative. This was all around a great car buying experience. I definitely plan to purchase another vehicle from him soon. was all around a great car buying experience. I definitely plan to purchase another vehicle from him soon. More
by Shantina
Employees Worked With
Nicholas Gruic
August 07, 2021
Misinformation in their ads, fraudulent information from their staff, then a damaged car with Carfax of no reported accidents was the car we traveled their to see. Disappointed we looked at a different car, their staff, then a damaged car with Carfax of no reported accidents was the car we traveled their to see. Disappointed we looked at a different car, latter found to need a hybrid battery costing almost what I paid for the car. Also I was Denied GERALD LIFETIME WARRANTY More
by revbowl
Employees Worked With
Used Car Manager, Kenny Gross, Maria Yeomans
