Gerald Subaru of Naperville

Ubaldo was awesome to work with n no pressure at all and actually listened to what I was wanting n needing…. this is definitely not ur typical dealership they made everything easy n no games at all… it was actually listened to what I was wanting n needing…. this is definitely not ur typical dealership they made everything easy n no games at all… it was definitely worth the drive out there….. they will definitely have my business for a long time… More

I have not purchased a new car in over 15 years. I had many questions and concerns about the buying process, but Megan was professional and knowledgeable. I could not have had a better guide durin I had many questions and concerns about the buying process, but Megan was professional and knowledgeable. I could not have had a better guide during this process. I have found all the staff at Gerald Subaru to be friendly and helpful. More

Megan was awesome! She had several cars lined up for me to test drive when I got to the dealership. She was super patient when I was being indecisive and she went above She had several cars lined up for me to test drive when I got to the dealership. She was super patient when I was being indecisive and she went above and beyond to make sure I got to take the car I chose home that night. More

Gerald Subaru of Naperville went above and beyond from the start of processing paperwork all the way up to the delivery of my parents new Forrester to their residence. Could not be be satisfied 10 +++++++ the start of processing paperwork all the way up to the delivery of my parents new Forrester to their residence. Could not be be satisfied 10 ++++++++ More

Excellent friendly service. Everyone was knowledgeable and not overly pushy. Overall great experience and we received a great used car at a fair price. Everyone was knowledgeable and not overly pushy. Overall great experience and we received a great used car at a fair price. More

Do Not go here for service - I purchased my 2022 Outback Wilderness in February of this year - I drive alot and have 24,000 miles on the vehicle. I have brought it back for service on 4 occasions and made Wilderness in February of this year - I drive alot and have 24,000 miles on the vehicle. I have brought it back for service on 4 occasions and made a very simple request each time. I have back issues, I explain that to the service advisor and ask that they notify the porter and mechanic NOT to adjust the drivers seat. The OBW does not have memory seating and due to my back issues I have it set in a comfortable position for ME - the owner and driver of the car. Not for the porter or mechanic that will spend 60 seconds driving the car. On three previous visits I made the request and when I picked up my car the seat was moved as far forward as it would go - last Friday I made the same request, the advisor, Rudy Burkhalter, said he informed the porter and mechanic, he showed me a note on the work ticket "DO NOT MOVE SEAT" large black letters and hi-lited in yellow - I pick up my vehicle and SURPRISE - the seat was moved again. I went to the "command" center located in the showroom to quietly voice my displeasure, I didn't get an "I'm sorry" - I get "They do that all the time to me". So, I wonder if something so simple is dismissed, how do I know the mechanic is qualified to work on my car? If he cannot read and comprehend the statement "DO NOT MOVE SEAT" how do I know he is capable to complete the maintenance tasks to keep my car on the road. When I purchased my OBW I saw that Gerald was the # 2 dealer in Illinois and now they are # 4 - and with the way they treat their customers I see that slide continuing. Oh, and don't try to get a Saturday appointment, check their schedule, they are booked until the end of 2022 - NO APPOINTMENTS on a weekend - so they expect you to take time off from your job to get your vehicle serviced. Check any of the other dealers on this list, Saturday appointments are ALWAYS available. Gerald Subaru just doesn't get it and I can find other Subaru service locations that are much closer to my home - I was going to Gerald as I had planned to purchase my next vehicle from them, not now, looks like Grand or Brilliance Subaru will shortly have a new customer. More

Professional. I did not feel left out. I mean, I was updated throughout. The whole buying process/experience was done in just 3 hours! I guess it also helped that I did not feel left out. I mean, I was updated throughout. The whole buying process/experience was done in just 3 hours! I guess it also helped that I have a pre-approval letter from another company, so it was not hard to get me approved from their own loan company. Rate was good. Importantly, for me at least, they have a lifetime warranty! It was really a great experience. Thanking John and Michael. More

Not only was Ricardo unhelpful, he was also condescending and arrogant. After months of spam in the form of phone calls, texts, emails and postal mail from Ricardo and Naperville Subaru, I finally decide to and arrogant. After months of spam in the form of phone calls, texts, emails and postal mail from Ricardo and Naperville Subaru, I finally decide to go in to check out my lease-end options. Unfortunately, my time was completely wasted and I left with more questions than answers. I'd highly recommend a different subaru dealership. More

I've always had a good experience at Gerald Subaru. This is my third purchase, and first with Cheryl. She patiently worked with us to find something that fit our budget. Very friendly. Great experience! is my third purchase, and first with Cheryl. She patiently worked with us to find something that fit our budget. Very friendly. Great experience! More