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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

August 01, 2017

They were so easy to work with! They were not your classic "car salesman". Much more friendly and kind. They made it pretty easy for me to buy my first car. Honestly, go buy a car fr More

by pauldd98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jesse Bush, Stephen Cook
Aug 03, 2017 -

Gerald Subaru of Naperville responded

Congratulations on your purchase, Paul! Thank you so much for taking the time to provide us such a truly exceptional review. We couldn't be happier that you had a wonderful car buying experience here at our dealership!. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean - General Manager

July 31, 2017

Subaru Purchade Experience The entire staff at Gerald Subaru in Naperville was outstanding. I began my vehicle search in April and met Ricardo Rodriguez who,treated me professio More

by Bigjoe11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Anthony Mazany, Eric Zetterlof, Ricardo Rodriguez
Aug 01, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write such a detailed review about your truly exceptional experience with us! We would like to congratulate you on your new Subaru! I’m very glad to hear that your experience with our team has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Alec McKean - General Manager

July 30, 2017

Bought Preowned Vehicle Saw the car I wanted to buy on the internet. Eric was our Sales Consultant and he was great. He was very patient during the test drive and our check More

by dlegenski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Aug 01, 2017 -

Gerald Subaru of Naperville responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Eric was there to provide you with such a truly exceptional service! Thank you again and congratulations on your purchase. Sincerely, Alec McKean - General Manager

July 29, 2017

Great Salesman Jim was welcoming, personable, and offered great customer service. He was the only salesman that let me test the car's safety feature and was not afra More

by Jchow1154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
Aug 01, 2017 -

Gerald Subaru of Naperville responded

Congratulations on your new car! We appreciate you taking the time to leave us a truly exceptional review! I am pleased to hear Jim did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Alec McKean - General Manager

July 29, 2017

easy, informative Sales consultant, Mike, was informative yet low key which was pleasant to deal with. Test track in back of the dealership was good way to show the car More

by Dick Gabor
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Aug 01, 2017 -

Gerald Subaru of Naperville responded

Dick, thank you for taking the time to leave us a truly exceptional review! Anytime our customers let us know that they had a very pleasant experience brings us great joy. I am pleased to hear that Mike did a great job in assisting you. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Alec McKean - General Manager

July 28, 2017

Great experience with James! James helped me find exactly the right car for me. James listened to what I was looking for and made sure I got a great deal on the car. He made sure More

by KatieEllis4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
Jul 28, 2017 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review, Katie! I’m glad that James made sure you had a great experience at Gerald Subaru of Naperville and we're happy to hear that you are loving your Subaru! Sincerely, Alec McKean - General Manager

July 28, 2017

First Subaru purchase, excellent customer service! I started my car buying process at Subaru, as it was my top choice, and wasn't disappointed. From the moment we walked in we were greeted and treated More

by Avanduzor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Eric Zetterlof
Aug 01, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to share your truly exceptional review. Congratulations on your purchase! We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! Eric is a wonderful asset to our team and I'll make sure he hears of your kind words. We look forward to seeing you again! Sincerely, Alec McKean - General Manager

July 27, 2017

Love my Subaru! My husband and I had not purchased a car for a number of years and were dreading the process. From the beginning, Mr. Michael Price was informative, More

by Maureen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Asim Aslam, Michael Price
Jul 28, 2017 -

Gerald Subaru of Naperville responded

Congratulations on your new Subaru, Maureen! I do apologize for the initial difficulties you experienced getting your new vehicle but I'm glad to hear that things have been smoothed over by Michael and Asim. It is imperative to us that we make the car-buying experience truly exceptional from the initial negotiations to the final paperwork. Please let us know if there is anything else about your purchase that you'd like to discuss. Sincerely, Alec McKean - General Manager

July 26, 2017

Best choice we ever made Me and my wife were in need of a new car. We were dead set on a Subaru. And this isn't the first one we went to. But it is the only one we went back t More

by Jimy Rukelj
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Jul 28, 2017 -

Gerald Subaru of Naperville responded

Thank you for recognizing your truly exceptional experience at our store, Jimy. It is great to know that we were able to provide you and your wife with a pleasant time purchasing your new Subaru. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Sincerely, Alec McKean - General Manager

July 25, 2017

Love My New Forester I cannot say enough about Kelly Thomas. Not only was she extremely genuine but very professional. There was no pressure at all. She found a way to More

by Arlene Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jul 26, 2017 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review, Arlene. I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. I'll pass your feedback along to Kelly and enjoy your new Forester. Sincerely, Alec McKean - General Manager

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