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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

August 05, 2017

Went to test drive and ended buying the Subaru This was our first time walking into a Subaru dealer and was approached by Mr. Abid Khan. His kind gentle professional respectful and no pressure pers More

by EIR Naperville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Aug 07, 2017 -

Gerald Subaru of Naperville responded

I really appreciate you being so kind as to write this truly exceptional review about our dealership. Congratulations on your purchase! We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Abid provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Alec McKean - General Manager

August 05, 2017

Very friendly service. Calabria took the time to make sure I got the right car for my future plans. We test drove every car I was interested in and weighed the pros and con More

by Jrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Asim Aslam, Calabria Taber
Aug 07, 2017 -

Gerald Subaru of Naperville responded

Congratulations on your new purchase! Thank you for writing such a truly exceptional review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Calabria was so positive. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean - General Manager

August 04, 2017

Great places This was my first experience with Subaru and Jesse was very helpful and explaining all the safety features. and all the difference features between More

by Eber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Aug 07, 2017 -

Gerald Subaru of Naperville responded

Thanks for your truly exceptional review and congratulations on your purchase, Eber! I am very happy to hear that Jesse was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

August 03, 2017

Great experience! I went to this dealership as they have a larger inventory that the dealership by my house. Jim Webb was our salesperson. He was great to work with, More

by seholms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, James Webb
Aug 07, 2017 -

Gerald Subaru of Naperville responded

Congratulations on your new Outback. Your truly exceptional review is a reflection of our intense dedication to going the extra mile to please our guests. Jim is wholly devoted to the success of our guests’ experiences and we are proud to have him on our team. We would love to work with you again. Sincerely, Alec McKean - General Manager

August 03, 2017

All we could ask for and more! Jim Webb was a fill in when our salesman was busy. Jim was knowledge about our CrossTrek and pointed out all the features. He also took us out on th More

by janthecargal1917
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asim Aslam, Michael Price, James Webb
Aug 07, 2017 -

Gerald Subaru of Naperville responded

Thank you and congratulations on your purchase! I am happy to hear that Jim and Michael were able to provide you with the truly exceptional customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alec McKean - General Manager

August 02, 2017

Great Car Buying Experience Kelly Thomas made the process enjoyable and easy. She was very friendly and nice from the start. I was treated seriously with Kelly unlike other sales More

by WRX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Aug 03, 2017 -

Gerald Subaru of Naperville responded

It was a pleasure to read about your first buying experience working with Kelly. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and truly exceptional experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

August 02, 2017

Hard working guy I have bought 3 cars at Gerald Subaru and Jim Webb has been the best salesman so far. I wasn't easy to please but I ended up with the Outback that I More

by tucker316
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia , Anthony Mazany, Asim Aslam, James Webb, Stephen Cook
Aug 03, 2017 -

Gerald Subaru of Naperville responded

Thank you for your loyalty to our dealership and for taking the time to write this truly exceptional review. Jim’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Congratulations on your new Outback! Sincerely, Alec McKean - General Manager

August 02, 2017

Outstanding! I had the pleasure of dealing with Kelly Thomas. The purchase of my 2018 Forester was easy and Kelly was very a tune to my needs and wants. I would re More

by rwmarks1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Aug 03, 2017 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback and congratulations on your new 2018 Forester! We specialize in making things easy for our customers without the hassle. We certainly appreciate your business and I will pass your feedback along to Kelly. Drive safely. Sincerely, Alec McKean - General Manager

August 01, 2017

Great Pricing and Inventory It started out great. Best prices in the state. Exceptionally good internet team....Marie was fabulous and did all the leg work to get me to drive the More

by Kimberly Shuler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Jesse Bush, Marie Stepanek
Aug 04, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for your kind and honest review of our dealership, Kimberly. We do appreciate for your patience for the extended wait that you encountered. It was a pleasure to do business with you and we hope to see you again in the future! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

August 01, 2017

Experience at Gerald Subaru , Cali Taber, who was my salesperson, was very pleasant and knowledgeable. She took the time to answer all my questions about the vehicle and did More

by Margaret Langer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calabria Taber
Aug 01, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for your truly exceptional review, Margaret. Congratulations on your new car! I am very pleased to hear your kind words regarding Cali. She is dedicated to our customers and is always ready to exceed expectations. We look forward to an opportunity to serve you again. Sincerely, Alec McKean - General Manager

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