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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

November 20, 2017

Had a fantastic experience! Facility and experience was great! But it was the staff that made it all come full circle. Jesse Bush was attentive and down to earth. More

by aiste123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Nov 27, 2017 -

Gerald Subaru of Naperville responded

We are truly dedicated to providing truly exceptional customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Alec McKean - General Manager

November 19, 2017

What a fantastic experience! What a clean and beautiful facility! But none of that matters if the people and products inside aren't just as impressive. Kelly is amazing and makes More

by Hanapepe11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Nov 19, 2017 -

Gerald Subaru of Naperville responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have a truly exceptional experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Alec McKean - General Manager

November 19, 2017

All Good All is good EXCEPT for this point. Dealerships need to figure out a way to speed up the process. We arrived at 1pm and had already determined what we More

by mmmjmhteam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Stephen Cook
Nov 19, 2017 -

Gerald Subaru of Naperville responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide truly exceptional customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

November 18, 2017

Great experience!! Thank you Jesse and Kelly for the wonderful experience! You made the day so special for Taryn and the purchase of her very own car! We will be back ag More

by Firstcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Jesse Bush
Nov 19, 2017 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a truly exceptional experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

November 18, 2017

Great service Great and friendly service , helpful and informative sales people and a awesome test track for you to really get a feel for the vehicle that your test More

by Jpabst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Nov 19, 2017 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was truly exceptional. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

November 18, 2017

top notch dealership Been a customer of Gerald Subaru for years. Jim Webb was great to work with. ..giving him an A+ for customer satisfaction. Comfortable with buying p More

by share the love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb
Nov 19, 2017 -

Gerald Subaru of Naperville responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Jim’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer based on their truly exceptional experiences with us. Sincerely, Alec McKean - General Manager

November 18, 2017

Straight forward Even after all paper works signed, Eric took his time explain all the details of delivered vehicle. Great follow up! We would purchase another vehicle More

by Subaru 2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Nov 19, 2017 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

November 14, 2017

I was very satisfied I actually purchased my 2018 Subaru from this Dealership and was Very Happy with my Salesman Ricardo Rodriguez . He spent much quality time going over More

by Big_momma60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez, Starr Lack
Nov 16, 2017 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership, Gerald Subaru. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these truly exceptional values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

November 12, 2017

New car purchase Very helpful and knowledgeable about the vehicle and all aspects of the particular model. Very good customer service overall from all employees at th More

by sp2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Nov 14, 2017 -

Gerald Subaru of Naperville responded

Taking the time to leave this review means a lot to us. A truly exceptional experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Gerald Subaru! Sincerely, Alec McKean - General Manager

November 12, 2017

Outback Purchase After researching numerous Subaru dealerships online, I was able to secure a terrific internet price through Gerald Subaru. Upon arriving at the deale More

by Ryan1028
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Marie Stepanek
Nov 14, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Truly exceptional feedback, such as yours, is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alec McKean - General Manager

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