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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 01, 2017

Was very good and emotional for me Thanks to Erik for his time and for I understand my needs or explaining everything about my new car and taking the time to go over with us every de More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eric Zetterlof
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this review. Our highest priority is delivering truly exceptional service to all of our guests and we are delighted to know that Erik made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 01, 2017

Jim Webb is a pillar of calm, helpfulness and sincerity Customer service at its finest can be found in Jim Webb at Subaru Naperville! If you are looking for a no- nonsence, respectful and engaged encounter More

by Annette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, James Webb
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day, Annette. We work incredibly hard to exemplify our commitment to truly exceptional customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

December 01, 2017

Outstanding service We were looking for cars with safety features and we narrowed down to either Toyota Corolla with Safety Sense or Subaru with Eye Sight. The sales from More

by PegHuang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Alva, Kelly Thomas
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

December 01, 2017

Excellent service Egan was wonderful. He let me test drive all the vehicles I was interested in. He showed me everything about each vehicle. He listened carefully to m More

by Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Dec 05, 2017 -

Gerald Subaru of Naperville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Egan and the rest of the staff. We pride ourselves on offering truly exceptional customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Alec McKean - General Manager

November 30, 2017

Thoroughly satisfied Erik was clear, specific, helpful, and engaging throughout the process of buying our new Outback. He answered questions thoughtfully and thoroughly a More

by rwestpha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eric Zetterlof
Dec 01, 2017 -

Gerald Subaru of Naperville responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have a truly exceptional experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Alec McKean - General Manager

November 28, 2017

Buick Regal Just purchased a 2014 Buick Regal, and Eddy was our sales person. He was very charismatic and did an excellent job of making the process smooth and pa More

by buickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eddy Orellana
Nov 30, 2017 -

Gerald Subaru of Naperville responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have a truly exceptional experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Alec McKean - General Manager

November 25, 2017

2018 outback We purchased a 2018 subaru outback and Jesse Bush was our sales person. Jesse Bush did a great job. Jesse Made buying a subaru a positive experiance. More

by Junk.subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Nov 27, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a truly exceptional shopping experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

November 24, 2017

Used car for teen Cristian was extremely friendly and helpful. We were very impressed by everything regarding this delearship. Everyone was friendly. Environment was cl More

by Sueconnerty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Alva, Marie Stepanek
Nov 27, 2017 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

November 24, 2017

Great Sales-team My salesperson, Kelly Thomas, did a fantastic job helping a fair deal for both parties get through. I was extremely happy with the general process and More

by rubleaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kelly Thomas
Nov 27, 2017 -

Gerald Subaru of Naperville responded

Thank you for writing such a truly exceptional review about your experience at our dealership!  We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Alec McKean - General Manager

November 24, 2017

Great price up front. Very personable and helpful. Had a vehicle in mind. Brought it up and met a great price. Very helpful and personable. Thanks Jesse for a painless car purchase. I would buy again. More

by JOSHUA KERNS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Nov 27, 2017 -

Gerald Subaru of Naperville responded

Thank you for the feedback! We are happy to hear of your truly exceptional experience, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Alec McKean - General Manager

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