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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

January 16, 2018

Excellent This was my second experience buying a car. I was pleasantly surprised with the friendliness of everyone at the dealership. Leo Lopez and Eddy O helpe More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany, Eddy Orellana
Jan 19, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Jb! We do our best to ensure nothing but a truly exceptional experience for our customers and are glad to hear that was what you received. I will pass your feedback along to Leo, Eddy, and Anthony. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Alec McKean - General Manager

January 15, 2018

Personal attention to our needs Our salesperson was well informed on the vehicle we were interested in. He was focused on our needs and responded to any questions that we had. Jess More

by Karen2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush
Jan 16, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in truly exceptional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

January 14, 2018

Great dealership! It was a great experience with buying new 2018 Subaru Crosstrack. Eddy Orellana did very nice work from start to and off process. In my opinion thi More

by Halina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Eddy Orellana
Jan 16, 2018 -

Gerald Subaru of Naperville responded

We always strive to provide truly exceptional customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

January 14, 2018

Smooth car buying experience James helped make buying the car nice and easy. When we arrived both of the cars I wanted to look at were parked out front and ready for me to look at More

by Andrew Pestrak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, James Webb
Jan 16, 2018 -

Gerald Subaru of Naperville responded

We're glad to have our team provide you with a truly exceptional experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager

January 13, 2018

good post sales support I went back to Kelly on some features that I don't know how to use, and she take the time to help me. Even got my car washed! More

by R Hung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jan 16, 2018 -

Gerald Subaru of Naperville responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Have a truly exceptional day! Sincerely, Chuck Dziak - cdziak@geraldauto.com

January 13, 2018

no pressure Eddie Orellana did way beyond and above to do his job.I'm very comfortable and amused during my stay .He never show rudeness or a pinch of pushiness d More

by subaru1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Eddy Orellana
Jan 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the truly exceptional customer service we know you deserve. Sincerely, Alec McKean - General Manager

January 13, 2018

New Crosstrek purchase Owned a previous crosstrek, bought a second one. Salesperson that I dealt with that was wonderful and easy was Eddy Orellana. Professional and very More

by janmatsumoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Jan 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

January 12, 2018

Used car buyer Christian Alva was my sales person and was very helpful in answering all of my questions and made sure that I was satisfied with everything about the More

by Goodcar4me
Recommend Dealer
Yes
Employees Worked With
Cristian Alva
Jan 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for the excellent review! It is great to know that our team was able to provide you with a truly exceptional service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

January 11, 2018

First Time New Car Buyer The dealership is nice. It has a test track that they use to demonstrate the car’s features. Friendly staff and didn’t feel pressured. Jesse was s More

by MattG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 11, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Alec McKean - General Manager

January 09, 2018

terrific experience Had a great experience at Gerald Subaru with the person who sold us the car and with all the staff we encountered. Everyone was friendly and helpful. More

by hello 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 09, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

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