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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

April 18, 2019

Gerald Subaru made it easy Gerald Subaru made buying my new Subaru a very easy and seamless process. Though car buying is always a time consuming process, the staff at Gerald me More

by Justen12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Tim Murray
April 18, 2019

Excellent customer service!!!! First new car purchase in almost 15 years and now a first time Subaru owner. Russ did an excellent job addressing what I was looking for in a car and More

by Carbuyerkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Russ Harris, Tim Murray
Apr 18, 2019 -

Gerald Subaru of Naperville responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Alec McKean - General Manager

April 18, 2019

Knowledgeable, friendly sales experience Michael Price is one of those people who makes you feel instantly at ease. He takes time to listen to you and answer any questions you have. This was More

by ForesterLove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
Apr 18, 2019 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

April 18, 2019

Amazing experience Could not have had a better experience getting a new car. The place was clean, everyone was genuinely friendly, and they were able to give me a great More

by adjames92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Apr 18, 2019 -

Gerald Subaru of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

April 17, 2019

So great to work with we bought 2 ! We had just bought a new Forester from Jeff Walker, when a couple of days later we determined we needed another car. As Jeff was great to work with an More

by mtj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Apr 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Alec McKean - General Manager

April 17, 2019

Very helpful Michael and the whole team at Gerald made the buying process as painless as possible and helped me secure the car that I really wanted. I would do bus More

by SubieGreenburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Anthony Mazany, Michael Price, Tim Murray
Apr 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to share with us, SubieGreenburg! The goal of the Gerald Subaru of Naperville team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Alec McKean - General Manager

April 16, 2019

Wonderful buying experience. Thank you so much Gerald Subaru of Naperville for the wonderful buying experience. Your staff is very knowledgeable, friendly, and attentive to the n More

by Gerald’s Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Jeff Walker
Apr 17, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Alec McKean - General Manager

April 16, 2019

Smooth Purchase We’ve worked with Kelly Thomas at Gerald Subaru twice now, and both experiences we a breeze. She is open, kind and very knowledgeable. And we love our More

by Crosstrekker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Apr 17, 2019 -

Gerald Subaru of Naperville responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Dziak - cdziak@geraldauto.com

April 16, 2019

"Great Deal" Great experience from salesman/women to sales managers! One thing I would change is the time it took to close the deal and sign the papers :( Very cle More

by Patrick
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Paulo Rodriguez
Apr 17, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

April 15, 2019

Kelly was amazing Kelly made our purchase painless!! We have always been Ford and Chrysler people but now we will always be Subaru people! Love our new outback 💓💓 More

by Subylover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Jon Thongphadith
Apr 16, 2019 -

Gerald Subaru of Naperville responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Alec McKean - General Manager

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