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Gerald Subaru of Naperville
Naperville, IL
3,069 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,069 Reviews of Gerald Subaru of Naperville
November 17, 2024
My experience with Gerald Subaru was excellent. I purchased a used vehicle about a year and a half ago and that experience was great. I purchased the extended warranty for my Prius. Recently, my ve I purchased a used vehicle about a year and a half ago and that experience was great. I purchased the extended warranty for my Prius. Recently, my vehicle was rear ended, and the car was totaled. I didn't even realize that I could get a refund on the unused portion of the warranty. The dealership walked me through the paperwork and actually helped me obtain a refund in a little over two weeks. From beginning to end, they've been great. Quality dealership that far exceeded my expectations. I would recommend Gerald to everyone. Thanks again. C. Manolis More
by C. Manolis
Employees Worked With
Abid Khan, Michael Price
November 08, 2024
I bought a 2018 Honda pilot from them a day later the transmission went out on it. I took it to a Honda dealership. They said the transmission needed to be replaced. The dealership refuses to pay and transmission went out on it. I took it to a Honda dealership. They said the transmission needed to be replaced. The dealership refuses to pay and will not answer the phone for me. Keeps giving the Honda dealership the runaround as well. What a scam More
by Ryan B.
Employees Worked With
Lenny Shukhman
October 05, 2024
Just for the record I am a very picky consumer. I am not apprehensive about calling the situation the way I see it. Our salesman was Aaron and if I could give him a higher rating than a five star I am not apprehensive about calling the situation the way I see it. Our salesman was Aaron and if I could give him a higher rating than a five star I would. I will not hesitate to refer him to family or friends and even someone I don't know. After all the paperwork was completed they informed me that they only had one key. One key would have been a deal breaker for me but at the cost of keys nowadays they made good on it. The service department only completed 3 of the 4 tasks they were supposed to do. The 4th thing is very minor and it was noted on my account that it will be fixed on my next visit.I will definitely go to Gerald Naperville for my next vehicle purchase. Time will tell how my next service appointment goes and I'm sure I will leave another review one way or the other. Good or bad. More
by Mikem3624
Employees Worked With
Aaron Rodriguez , Jacob Hampson
June 20, 2024
Trish in service at Gerald Subaru is the reason we have had such an amazing experience with our outback and are looking to move up into an ascent! She always contacts quickly with updates on timing and an had such an amazing experience with our outback and are looking to move up into an ascent! She always contacts quickly with updates on timing and any necessary repairs. She’s honest , she knows her stuff and works well even when two kids are hanging on you during pick up ! More
by megajetta
Employees Worked With
Trish Svizzero
March 15, 2024
Your sales and service were top-notch from the time we walked in the door. Would definitely buy another vehicle from you. Thank you for a great experience. walked in the door. Would definitely buy another vehicle from you. Thank you for a great experience. More
by Jsyrios46
Employees Worked With
Lenny Shukhman, Trace Cyranek
February 13, 2024
First bought the car and was brought home dirty. I let them know the crew didn’t clean it and I was told by Nino and Ian that I would have a commentary in and out detail . So I take it yesterday ann I let them know the crew didn’t clean it and I was told by Nino and Ian that I would have a commentary in and out detail . So I take it yesterday annd they didn’t even know I was coming , couldn’t find the appointment so after that was figured out and after 4 hours was told it was ready so I go to pick up , yes outside was cleaned but nothing was touched except for vacuuming on the inside . Tony apologized and said he would have it cleaned the right way and fill up my gas and drop it at my house . Well another 2 hours pass and they let me know they were on the way , I get it with no gas and still dirty , they couldn’t even clean the windows . I was going to start bringing it here for detail and maintenance but if they can’t even clean a car I’m scared to trust with mechanical issues . You would think a business that does so well would make sure the jobs are done the right way instead of half and filling the customers ears with words just to get them out the door. Never again More
by Brandychayo
Employees Worked With
Ian , Cole, Nino McMorris
October 18, 2023
Trish explains the work being done on my car clearly, and communicates promptly about the car’s status. I ask for her to be my service advisor every time! communicates promptly about the car’s status. I ask for her to be my service advisor every time! More
by Kristi B
Employees Worked With
Trish Svizzero
October 18, 2023
Gerald Subaru has been my go to place for service/repairs for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the cus for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the customers who had been waiting for their cars’ repairs were all having a nice time, now that’s how you know it’s a good facility. I will say, recently their music in the lounge was a little funky, but if that’s the worst thing someone can say, I think you’re doing things right. More
by mwwendt
Employees Worked With
Trish Svizzero
September 18, 2023
Excellent service from Trish Psvizzero in the service department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident wit department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident with our CROSSTREK. Trish per herself right in the middle between ourselves, our insurance company, the service and parts departments. She was wonderful. I would highly recommend her. More
by Nat
Employees Worked With
Trish Svizzero
