Gerald Kia of Naperville

Brian Westhoff did a great job taking care of my wife and I as we were shopping for a midsized family sedan. Brian made sure to go through each of the benefits of the Optima that set it apart from the compe I as we were shopping for a midsized family sedan. Brian made sure to go through each of the benefits of the Optima that set it apart from the competition. We test drove one model Friday night and I returned the next day to take another for an extended test drive. I emailed Brian ahead of time and he had one all set up for me and ready to go when I got to the dealership. He had even went through the added work of trading another dealership that morning before I got there for a car with the exact features and color I was hoping for. This probably saved me a couple hours of time sitting at the showroom waiting to see if we could get the right car later. When we got to closing the deal Brian was extremely patient and pleasant with my wife and I even has we had our two young children with us. I could tell he was looking out for our best interests. I would definitely recommend Brian to others that are looking to purchase a Kia. More

We were treated like valued customers. We did not intend on buying a car during our first visit (although we had targeted the Sorento on our short list), but it quickly became apparent that our interests we on buying a car during our first visit (although we had targeted the Sorento on our short list), but it quickly became apparent that our interests were being dealt with in a very fair and honest manner. Brian was not only extremely friendly and respectful, he was also knowledgable and engaging. I am truly satisfied with deal we agreed to, and I am overwhelmed with my new car...it's perfect for us! I also have a lot of peace of mind knowing that I have the industries best warranty standing behind my purchase. I've purchased a lot of cars, and I can honestly say that this was the best buying experience I've had. Kudos to Gerald Kia and Brian Westhoff (and Dean in finance). Thanks, Greg and Colleen Huber More

Brian was excellent to work with. We took the Optima for a test drive and he was very knowledgeable about the car, the company, and my options for purchasing the car. He walked me through the the features a test drive and he was very knowledgeable about the car, the company, and my options for purchasing the car. He walked me through the the features in the car and showed me how everything works. I believe we made the right decision. Thanks Brian! More

I would like to say that Brian Westhoff is the best sales associate on your team. I looked at many cars at other dealerships in the area for about 1 year. No other dealer could even get close to meeting my associate on your team. I looked at many cars at other dealerships in the area for about 1 year. No other dealer could even get close to meeting my standards. The purchase was smooth. The car is fantastic! I would not trust anyone else to help me buy another car other than your man Brian. More

As a customer I was very satisfied with the customer service that Brian provided us with. He did everything in his power to make sure that we were happy. He showed us multiple options that provided what service that Brian provided us with. He did everything in his power to make sure that we were happy. He showed us multiple options that provided what I was looking for in a car. He was very patient and kind towards us while we made our final decisions. Coming to the Naperville Kia was the best decision of my life because I am now an owner of a Kia Optima which has been my dream for the longest time ever. When it comes time to switch my Kia for a new one I will most definitely be back! More

After a bad experience with another dealership I was really leery of starting this process over again. I was looking for a specific car, and would be traveling out of state. I had tons of questions. Mic really leery of starting this process over again. I was looking for a specific car, and would be traveling out of state. I had tons of questions. Michael Gately handled each and every one of my questions and requests in stride and with patience. This transaction could not have gone more smoothly. All of the ground work was done over the phone and through emails. When we arrived he went over the car from top to bottom, we signed a few papers, and were out the door in no time. I would not hesitate to travel the 7+ hours again to buy another car from Michael. Peace of mind is well worth the drive. We love our Kia. Thanks Michael! More

My husband Jeff and I purchased a Kia Sorento from Gerald Kia. We were just looking when we pulled into the dealership. The main reason we went to Gerald first was because of their Lifetime Warranty.... the Kia. We were just looking when we pulled into the dealership. The main reason we went to Gerald first was because of their Lifetime Warranty.... the reason we stayed at Kia was because of Michael Gately. From the minute we met him, he was professional, courteous and extremely knowledgeable about every car in the showroom. Michael was able to help us narrow down our choices and kept our personal preferences in the back of his head. He sat and talked with us about what was important for our family and why. He was helpful with the financing as well. Michael is what people should be looking for in a salesman. He is the main reason we would purchase another car from Gerald Kia. More

My experience at Gerald Kia was outstanding overall. I came in with less than 30 mins left before closing on a Saturday and ended up staying far past closing time. I worked with Mike Gately who was very came in with less than 30 mins left before closing on a Saturday and ended up staying far past closing time. I worked with Mike Gately who was very down to earth and personable. Never once rushing me or my family or giving the impression that he wanted to end his day and go home. Mike gave us his full attention and effort and got me the deal according to the terms I told him I wanted to work within. I came in driving a 2011 Optima EX with only the intention on browsing and left driving a 2013 Optima SXL. Mike's efforts, the fact the he kept me constantly in the loop on what was happening at each point of the sale as well as his friendly, down to earth personality was THE reason I bought the car that day. Anyone can sell a product. Mike goes beyond. Being in outside sales myself, I appreciate and value the type of efforts and level of customer service I received from Mike. The fact that Gerald Kia has the type of eye to hire someone of his caliber, puts my trust in them for future business and I'll gladly recommend them to anyone. Thanks for the great service Mike. Ric More

Had some pretty awful credit because of military experience and a divorce and Michael went out of his way and jumped through hoops to get me into a car. I was walking 4 miles 1 way to work every si experience and a divorce and Michael went out of his way and jumped through hoops to get me into a car. I was walking 4 miles 1 way to work every single day just to try and fix everything and developed shin splints which later turned into stress fractures. No other dealer would even listen to me but Kia told me from Day 1 they would help me and find a car. Less than a week later I was driving off the lot. 5 years in the Marines 2 deployments to Afghanistan 1 to Iraq and 1 to Haiti and Kia took the content of my character into consideration and not just the number on my credit. This means a lot more to me than anyone could realize. Thanks to Michael and the entire Kia Team you guys are rock stars and I'm sure Ill be seeing you again. More

Kai, I want to express my thanks to you for the courteous and professional manner extended to me and my wife during my recent purchase of a 2014 KIA Sorrento from your dealership. We have relied on your expe and professional manner extended to me and my wife during my recent purchase of a 2014 KIA Sorrento from your dealership. We have relied on your expertise and your ability to search for and find the perfect vehicle, according to our expectations. You have yet to disappoint us in this endeavor, and we are very appreciative of this. Buying a car is at best taxing and time-consuming: therefore, having a knowledgeable and honest broker is indeed rare. Having the extra bonus of feeling a personal bond with this individual is even more unique. Kai the customer service you provide is excellent; I will definitely be buying my next KIA from you and will not hesitate to recommend you to my friends or anyone else looking to buy a car and feel comfortable in that decision. Prior to the purchase I always appreciated the prompt, professional service I continuously received. This service convinced me to make my recent purchase. I would highly recommend your dealership to any person seeking either service on their current vehicle or purchasing another. Thanks again More