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Gerald Kia of Naperville

Naperville, IL

3.1
556 Reviews

1661 Aurora Ave

Naperville, IL

60540

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556 Reviews of Gerald Kia of Naperville

September 28, 2013

My experience with Gerald Kia of Naperville was exceptional. Upon our arrival we were greeted with professionalism, by Brandon Miller, and at no point did we feel pressured. We did some research More

by elenaw1935
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2013 -

Gerald Kia of Naperville responded

All of us understand that customers may dread the car-shopping experience. Our job is to create a welcoming and stress-free environment. It's reassuring to know you found exactly what you were looking for and enjoyed working with Brandon. Thank you for taking the time to share your experience with us as well as future buyers. We truly appreciate your recommendations! Before we have the pleasure of working with you again, please like and follow us on Facebook and Twitter. You won't want to miss out on the exclusive specials we offer to our fans! Sincerely, Jim Whitgrove, General Sales Manager jwhitgrove@geraldauto.com

September 27, 2013

I just purchased my first Kia from Gerald Subaru Kia of Naperville. Brian Westhoff did an outstanding job showing the various Kia SUV models. He is very knowledgable about the products and made buying a More

by barrerafam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2013 -

Gerald Kia of Naperville responded

Congratulations on your new Kia! Thank you choosing Gerald Kia of Naperville. We are grateful to learn you had a pleasant shopping experience with the help of Brian. Brian's product knowledge and customer service skills make him a true asset to our company. I will be sure to pass along your praises. We look forward to working with you again, as well as any friends you may send our way. Until then, we invite you to check us out on Facebook and Twitter. Fans receive exclusive access to service specials and dealership updates! Best regards, Jim Whitgrove, General Sales Manager jwhitgrove@geraldauto.com

September 26, 2013

I would have given this delaership over five! They Went above and beyond. Buying cars is not usualy a fun thing, however Micheal and Jason made it hard to leave. The prosess was quick and yes I must admit More

by Neighbor18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason ( Sales Manager)
Sep 27, 2013 -

Gerald Kia of Naperville responded

What an encouraging review to read! Thank you for the 5-star review and positive feedback. All of us understand customers may dread the car shopping experience. Our highly-trained and friendly staff is here to accommodate your every need and to help eliminate some of that stress. It is reassuring to know Michael and Jason were such a big help and contributed so greatly to your experience! I will be sure to pass along your kind words; they will be pleased to hear back from you. Congratulations on your new Kia Soul! Please let us know if we may be of any other service. Sincerely, Jim Whitgrove, General Sales Manager, jwhitgrove@geraldauto.com

September 09, 2013

Brian Westhoff did a great job taking care of my wife and I as we were shopping for a midsized family sedan. Brian made sure to go through each of the benefits of the Optima that set it apart from the compe More

by brlepenske
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 24, 2013 -

Gerald Kia of Naperville responded

Congratulations on your family's new Optima and thank you for allowing us the opportunity to earn your business! Your recommendations and high-star rating let us know you really enjoyed your experience at our dealership and your feedback is encouraging to read. I'm pleased to know my team was more than willing to assist and even go above and beyond. I will be sure Brian hears of your compliments and all of us anticipate the next time we may be of service. Don't forget to print off the service specials we offer on our Facebook and Twitter pages! All you have to do is like and follow us! Sincerely, Jim Whitgrove, General Sales Manager jwhitgrove@geraldauto.com

September 04, 2013

We were treated like valued customers. We did not intend on buying a car during our first visit (although we had targeted the Sorento on our short list), but it quickly became apparent that our interests we More

by ghuber42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 04, 2013 -

Gerald Kia of Naperville responded

Mr. and Mrs. Huber - we are honored to know of all your purchasing experiences, your time spent at our dealership was among the best. Thank you for taking the time to share your experience with us and the praises you have left. It certainly was our pleasure assisting you and I have no doubt our team was able to take great care of you. Should you run into any issues with your new Sorento or have any questions, please know you have friends at Gerald Subaru Kia of Naperville who are more than willing to help! Before we have the opportunity to work with you again, please like and follow us on Facebook and Twitter. We offer exclusive specials and updates to our fans! Best regards, Jim Whitgrove, General Sales Manager jwhitgrove@geraldauto.com

August 18, 2013

Brian was excellent to work with. We took the Optima for a test drive and he was very knowledgeable about the car, the company, and my options for purchasing the car. He walked me through the the features More

by klo2383
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 19, 2013 -

Gerald Kia of Naperville responded

We are so happy that you chose to work with Brian and the rest of the team at Gerald Subaru Kia of Naperville! Congrats on your new Optima! We're happy to have helped you find the car of your dreams and want to assure you that our team will always be there to help down the road. Also, I will pass your kind words along to Brian! Before your first service visit, please check us out on Facebook and Twitter for excellent service coupons. Have a great day! Sincerely, Jim Whitgrove General Sales Manager jwhitgrove@geraldauto.com

August 13, 2013

I would like to say that Brian Westhoff is the best sales associate on your team. I looked at many cars at other dealerships in the area for about 1 year. No other dealer could even get close to meeting my More

by scottrholub1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 14, 2013 -

Gerald Kia of Naperville responded

Scott, thank you very much for this kind review. I am pleased to learn that Brian went above and beyond when helping you with your purchase. He will be thrilled to learn about your level of satisfaction. If you have questions down the road, be sure to give us a call. Our team is always ready to assist. Additionally, before your next service visit, take advantage of huge savings by following us on Facebook and Twitter. Welcome to our automotive family and enjoy the ride! Best, Jim Whitgrove General Sales Manager, jwhitgrove@geraldauto.com

August 10, 2013

As a customer I was very satisfied with the customer service that Brian provided us with. He did everything in his power to make sure that we were happy. He showed us multiple options that provided what More

by jzaleski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 12, 2013 -

Gerald Kia of Naperville responded

On behalf of everyone at Gerald Subaru Kia of Naperville, I would like to thank you for taking time out of your surely busy day to leave this great review. Congrats on your new Kia Optima! That is a beautiful car and I know it will bring you happiness for years to come. If you have any questions down the road, be sure to contact us right away. Enjoy the ride and become our follower on Twitter and liker on Facebook to discover terrific specials from the service department. We look forward to seeing you again. Best, Jim Whitgrove, General Sales Manager, jwhitgrove@geraldauto.com

August 03, 2013

After a bad experience with another dealership I was really leery of starting this process over again. I was looking for a specific car, and would be traveling out of state. I had tons of questions. Mic More

by Tanya2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 05, 2013 -

Gerald Kia of Naperville responded

First we would like to thank you for traveling more than 7 hours to come in and see us! We would also like to thank you for taking the time to write us this fantastic review. We are thrilled to hear that our team was able to make you feel comfortable throughout the purchasing process. We strive to deliver upfront and honest service to all of our customers and we are so happy to hear that you were able to experience this service. Please don’t hesitate to get in contact with us if you need any more help! Don't forget to follow us on Facebook and Twitter to stay informed of future service deals. Regards, Jim Whitgrove, General Sales Manager, jwhitgrove@geraldauto.com

August 01, 2013

My husband Jeff and I purchased a Kia Sorento from Gerald Kia. We were just looking when we pulled into the dealership. The main reason we went to Gerald first was because of their Lifetime Warranty.... the More

by PollyKam5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 01, 2013 -

Gerald Kia of Naperville responded

Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free, courteous and knowledgeable service we strive to deliver to each of our guests. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Regards, Jim Whitgrove, General Sales Manager, jwhitgrove@geraldauto.com

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