Gerald Kia of Naperville

Great Thank you for a great and fast experience we would def come back and purchase plus great warranty great staff and coffee thanks inline team as well Thank you for a great and fast experience we would def come back and purchase plus great warranty great staff and coffee thanks inline team as well More

Car buying made simple and easy Made the buying process simple with good pricing and patience. The pricing was well explained with no surprises. I would recommend to anyone buying f Made the buying process simple with good pricing and patience. The pricing was well explained with no surprises. I would recommend to anyone buying from here. More

Quick and easy Loved working with the staff at this dealership. They are amazing and took excellent care of us. I will definitely be back and highly recommend this d Loved working with the staff at this dealership. They are amazing and took excellent care of us. I will definitely be back and highly recommend this dealership to everyone. More

The Best Customer Service Experience Ever! I had been looking for quite some time for a new vehicle. I stumbled across my Optima on the Gerald Kia website, and immediately called about it. I wa I had been looking for quite some time for a new vehicle. I stumbled across my Optima on the Gerald Kia website, and immediately called about it. I was put in touch with Suzie and from the very first moments I was on the phone up until the purchase of the vehicle it was an amazing experience. Suzie immediately went and found the car and texted me pictures of it because there were none available on the website other than the stock photos. The only hiccup was that the engine was being replaced due to the previous owners misuse of the vehicle. I had a wedding that weekend, so I was unable to see the vehicle immediately. When I arrived to look at the vehicle I was not rushed, or looked at as "another sale" as so many dealerships had done previously. I had not planned on purchasing the vehicle that day, but the way I was treat by Suzie, and the rest of the staff I was involved with I did. Due to the car being in service, I was given the exact same car as a loaner. I was kept informed every step of the way while the car was being repaired, receiving texts or calls from Suzie every other day to keep me updated. When the car was delivered about a week later, Suzie went over absolutely everything, I would not let me leave until I was confident I knew how to operate my new car without a question! Overall, this was the single greatest customer service experience, and that is all thanks to Suzie and the staff at Gerald Kia Naperville! More

Left with a huge smile Through a two day process since I wasn't local, and I'm extremely busy, I didn't expect to leave with a brand new car, but Mike literally made it happ Through a two day process since I wasn't local, and I'm extremely busy, I didn't expect to leave with a brand new car, but Mike literally made it happen! He found a way that was within my budget so I could get the exact car I wanted. He was patient, informative and got me out the door an ecstatic, satisfied customer. Who doesn't love driving away in their brand new, hand-picked car? I'm looking forward to heading back there when my lease is up. More

Best staff in town! The staff at Gerald Kia was superb Salesman Bekim Smiley treated me an my kids like family catering to our every need thanks to Mr. Smiley we will rec The staff at Gerald Kia was superb Salesman Bekim Smiley treated me an my kids like family catering to our every need thanks to Mr. Smiley we will recommend you to all family and friends Sincerely Raul Caraballo More

Great Experience! The entire buying experience was great. Everything was fair and up front. Jon was great to work with and never pushed for anything I was not interes The entire buying experience was great. Everything was fair and up front. Jon was great to work with and never pushed for anything I was not interested in. Jon listed and explained things very well. He also dealt with my grandfather, who can be difficult to work with when buying a new car, very well too. The staff even washed my old car despite not trading it in. Thanks for making my first car buying experience a positive one! More

Great sales staff Started the process through an internet quote. Was pleased with the quickness of response and pricing. At the dealership we were treated by Adrian Ta Started the process through an internet quote. Was pleased with the quickness of response and pricing. At the dealership we were treated by Adrian Taira, who did a great job wrapping up all the details from explaining the car before the test drive, handling our needs regarding our trade in, and finally going over the cars finer points once we were ready to go. Highly impressed all the way around with the dealership, and all members of the staff who worked to make our deal complete. More

Buying a new Sportage Jon worked with me to get the price I desired. He took the time and explained all the car's options and helped empty my old car. Jon worked with me to get the price I desired. He took the time and explained all the car's options and helped empty my old car. More

SORRENTO My Husband and I purchased a Sorrento from this dealer 2 weeks ago. We had looked for the same car a other locations, found what we wanted at a Schau My Husband and I purchased a Sorrento from this dealer 2 weeks ago. We had looked for the same car a other locations, found what we wanted at a Schaumburg dealer however, the salesman was very unprofessional and harsh with negotiation. We decided to give Gerald of Naperville a try and we are glad we did; this was by far the best car buying experience we've ever had. Jon Mock is a very friendly and professional salesman and worked very good with us making the whole process painless, from buying to financing. He also took enough time to help us understand the gadgets on our car. I will definitely recommend him and this dealer location to friends and peers. I heard great things about their service department which is a big thing for us who like to serve our cars directly with the dealer. More