Back

Gerald Kia of Naperville

Naperville, IL

3.2
555 Reviews

1661 Aurora Ave

Naperville, IL

60540

Directions

By Type

555 Reviews of Gerald Kia of Naperville

June 05, 2023

Had problem with headlights shutting off when driving in September 2022. Took in for service and diagnostic identified nothing. Today, June 2023 I received an extended warranty notice on this matter. I call More

by LIONGOLF
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Jackson
May 10, 2023

Bought a 2016 Kia Soul a while back, and even though the engine eventually gave out the dealership warranty covered the repairs. Very nice place with professional and courteous staff. More

by hbolanos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DontRemember
May 15, 2023 -

Gerald Kia of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

May 06, 2023

Bought a new kia carnival. Never got any J D power customer satisfaction request. Likely they have figured out how to bypass customer. This car is horrible, service depar More

by Bobneitzel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Employee no longer there
April 23, 2023

This dealer is top notch! I was referred to salesman Quentin Stanley by coworker and WOW! Any expectations I had were far exceeded and THE BEST experience I've had with any More

by ddamico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quentin Stanley, Martha Miller
April 22, 2023

This dealership is the best. Good inventory , showroom is huge, they have a waiting area with free drinks/snacks, and all of the staff were friendly. My friend bought her first n More

by Bree.Dow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Triner, Gino Tairi, Sergio Jimenez, Carlos Galvez, Andre Boulware
April 20, 2023

My daughter just purchased her first car ever. She went with a Kia Soul. Our experience with our salesperson, Casey was wonderful. She did everything in her power to make my daughter happy and ev More

by stylyn67
Finance Experience
Recommend Dealer
No
Employees Worked With
Jessica Johnson, Casey Pittman
December 14, 2022

On 11/22 stopped by to check sportage cars. I worked with one of the sales rep along with manager and have put in a deposit for a Kia sportage coming in January 2023. Later, my priorities got c More

by brash-venue.0e
Recommend Dealer
No
Employees Worked With
Julian Hurtado
Dec 19, 2022 -

Gerald Kia of Naperville responded

I would like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

November 08, 2022

This dealership has the best service professionals I ever dealt with, they are very helpful, very honest, polite, treat everyone with respect and attention. Not like the dealer in Willow brook. This is the More

by JIMBARYNOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisors, Drew, June and Steve.
Nov 14, 2022 -

Gerald Kia of Naperville responded

I appreciate your kind words about our service team. Thank you for choosing Gerald Kia of Naperville for your vehicle needs. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

October 27, 2022

Salesperson Kamen Bobbitt was great. Very helpful and played fewer sales games than other local Hyundai/Kia dealerships too. Still remember to always bring along someone familiar with ca More

by Dave C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Galvez, Kamen Bobbitt
Nov 01, 2022 -

Gerald Kia of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

September 06, 2022

Expect Exuberant Price Markups for anything. Don't believe the Google reviews. They are price gouging like crazy. More

by Dg4
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
NA
Sep 09, 2022 -

Gerald Kia of Naperville responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

Sep 09, 2022 -

Dg4 responded

what else could we possibly talk about? You guys are charging 15-20% over msrp. We are just waiting for the FTC to finally crack down on your devilish tactics.

2
...