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Gerald Kia of Naperville

Naperville, IL

3.2
555 Reviews

1661 Aurora Ave

Naperville, IL

60540

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555 Reviews of Gerald Kia of Naperville

August 28, 2024

The air conditioning on our recently purchased 2023 Niro went out; although it took several weeks for the issue to be located and the parts ordered (which added some time to the process) the service dept co More

by michael.santay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris, Adrian Tairi
Aug 30, 2024 -

Gerald Kia of Naperville responded

Thank you, Michael, for taking the time to share your experience with us. We're glad to hear that our service team, especially Chris, was able to assist you throughout the process with your 2023 Niro. We strive to ensure our customers are well taken care of, and it's wonderful to know we were able to resolve your air conditioning issue. Please don’t hesitate to reach out if you need anything in the future. We hope to see you again at Gerald Kia of Naperville! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

June 27, 2024

RUN FROM GERALD KIA OF NAPERVILLE as fast as you can! ! Said my new Telluride had a trailer hitch. I told the salesman.my first requirement for a new car was a trailer hitch. Salesman assured me the box i More

by Deborah M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Galvez
April 06, 2024

Deceptive website, false advertising, broken promises. Before making the 6 hour round trip and before arranging financing, I questioned the unlimited warranty that was posted for the vehicle on their webs More

by Doug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Galvez
March 26, 2024

Do not schedule an appointment for maintenance with Gerald Kia Naperville. They will not work on it the same day. I had a simple appointment for 8:30 a.m. to have a light bulb replaced and they wante More

by Michael.06
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
1st time was Dave 2nd time was Kyle
September 23, 2023

When I sat with the salesman and asked for the price they marked up the sticker by $8k on a $55k Telluride. This was not displayed on the vehicle sticker and came as a shock. Who pays $8k over sticker for a More

by Mac
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Salesman was only delivering message from the manager
September 12, 2023

I’ve always had a good experience with the service department in Gerald Kia Naperville. The service advisors specially Mr Delgado,are always professional, and willing to go above and beyond to help an More

by anace369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Delgado Service advisor
Sep 14, 2023 -

Gerald Kia of Naperville responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

September 07, 2023

now NEW Free lifetime warranty? Yeah, check your contract before leaving the dealership! They sneak in charges for this warranty! As well when you call back to ask them to refund th More

by kaandrade2425
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gregory Brown, Sean Kastrati
July 27, 2023

We did have an issue but after Gino called me and explained everything to me, I think this cleared the air. I do appreciate that they called and went over everything with me on this matter Numbers More

by Humza
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Rivas, Jessica Johnson
Aug 03, 2023 -

Gerald Kia of Naperville responded

Thank you for taking the time to write this review. I am pleased to hear that Gino was able to provide an efficient and overall positive experience. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

July 10, 2023

Knew the car I wanted, just needed to find a dealer with one. I was willing to travel out of state if I could find the car. Spoke with Melissa, she confirmed Gerald Kia having a Niro EX PHEV priced at msrp More

by tgraham
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Melissa Laxton
Jul 13, 2023 -

Gerald Kia of Naperville responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further so I will be contacting you shortly to discuss your experience. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

June 21, 2023

Our sales representative, Badar was great! He and Andre were transparent with all of the answers to my questions and explained all of the added benefits of buying my vehicle from Gerald. I fee More

by KM Fatigato
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Boulware
Jun 26, 2023 -

Gerald Kia of Naperville responded

Thank you for the feedback! I am happy to hear about your positive experience at Gerald Kia of Naperville, and I am grateful you chose us for your automotive needs. I look forward to working with you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville

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