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Gerald Jones Subaru

Augusta, GA

4.2
111 Reviews

4022 Washington Rd

Augusta, GA

30907

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111 Reviews of Gerald Jones Subaru

January 26, 2018

Great service Always make me feel welcome and appreciated, keep me informed as service progresses, fully explain all items and areas serviced, friendly and accommod More

by Mike D from Aiken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill in service dept
Jan 29, 2018 -

Gerald Jones Subaru responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback, Mike. It's wonderful to hear that our staff at Gerald Jones Subaru was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Best Regards, The Gerald Jones Subaru Team, (706) 228-7600

January 06, 2018

Casual look for cars, turned into a quick sale Joe Pretzello met us to talk about car models and what our interests were. His friendly demeanor and excellent knowledge lead us to purchase an Outbac More

by bg29803
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Pretzello
Jan 09, 2018 -

Gerald Jones Subaru responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Joe was able to meet your needs.We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Gerald Jones Subaru Team, (706) 228-7600

December 30, 2017

Great Experience! This was the smoothest most professional car buying experience of my career. Everyone was patient with all of my questions. The entire sales process w More

by safedriver18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Stoffell
Jan 02, 2018 -

Gerald Jones Subaru responded

Thank you for taking the time to write this fantastic review! It’s delightful to know that we were able to provide you with the smoothest and most professional car buying experience you’ve ever had! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, The Gerald Jones Subaru Team, (706) 228-7600

December 18, 2017

I love my new Subaru! David was AMAZING, and these are the reasons why: 1. he was patient 2. he never pressured me 3. he always responded to my phone calls and e-mails More

by Michelle Walter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David McNeal
Dec 23, 2017 -

Gerald Jones Subaru responded

Michelle, it’s great to know that David provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! All the best, The Gerald Jones Subaru Team, (706) 228-7600

December 12, 2017

Overall a very nice experience. Abe Wilson is very down to earth, no high pressure sales talk and personally went into the rain to find a car to test drive x 2. Once for the type of More

by Robin Gerard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham Wilson
Dec 12, 2017 -

Gerald Jones Subaru responded

Robin, thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! All the best, The Gerald Jones Subaru Team, (706) 228-7600

November 19, 2017

Great Service, Flexible, and Accommodating Joe Pretzello was extremely flexible and got me into a new car quickly. The dealership was able to register my vehicle out of state, which I'm sure is More

by Sean D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Pretzello
Nov 30, 2017 -

Gerald Jones Subaru responded

Thank you for writing about your visit with us, and congratulations on your new car, Sean! Joe is an asset to Gerald Jones Subaru, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Regards, The Gerald Jones Subaru Team, (706) 228-7600

October 18, 2017

Very Good Experience overall Interaction with the Sales Consultant (Joe Pretzello) was pleasant and informative. Closing with the financial manager was easy and satisfying, every More

by Rmartin
Recommend Dealer
Yes
Employees Worked With
Joe Pretzello,
Oct 20, 2017 -

Gerald Jones Subaru responded

Martin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Jones Subaru and that Joe took care of you! If there is anything else we can do for you, please feel free to give us a call. Best, The Gerald Jones Subaru Team, (706) 228-7600

August 08, 2017

Excellent Purchase Expieriance! I believe the Dealership is Outstanding Overall! Both Sales and Service Departments are simple and professionally managed, and staffed with easy to g More

by tonycard1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The GM, Wayne Cox, David McNeal
Aug 09, 2017 -

Gerald Jones Subaru responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Regards, The Gerald Jones Subaru Team, (706) 228-7600

August 06, 2017

Poor quality and expensive Pamper yourself and find a better service center. These people charged my wife $9.00 for windshield wiper fluid after paying over $700.00 for a manda More

by skeeter101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
do not remember their names
Aug 08, 2017 -

Gerald Jones Subaru responded

I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Virginia Atkins (706) 650-3378

July 21, 2017

Friendly staff and low stress buying Everything. Everyone was on top of their game.I was very stressed about going in to purchase our first brand new car. The team did amazing by making s More

by Jennifer Parks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryen Amacker
Jul 27, 2017 -

Gerald Jones Subaru responded

Thank you so much for the nice review, Jennifer! We really appreciate this feedback and we'll be certain to share your compliments with Dayren and the rest of the staff. We pride ourselves on offering high-quality customer service, and we’re glad we were able to take care of you. It was our pleasure! Regards, The Gerald Jones Subaru Team, (706) 228-7600

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