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Gerald Jones Ford

Augusta, GA

4.6
778 Reviews

3480 Wrightsboro Rd

Augusta, GA

30909

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778 Reviews of Gerald Jones Ford

February 07, 2014

My husband has been looking for a particular truck for some time. He found one online at Bobby Jones Ford Lincoln in Augusta, GA. It looked perfect. He called and spoke to Mr. Martin Taylor. With only More

by doris2519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Taylor
Feb 21, 2014 -

Gerald Jones Ford responded

We are glad to hear that Martin provided you with the treatment that you deserve when you came to our dealership! It's great to hear that your truck met your expectations and that Martin answered all your questions. We pride ourselves on our employees and he is definitely an asset to our team. Thank you for taking the time to share your experience and we hope to see you back for any future needs!

February 06, 2014

David Kitchens is surely one of the best salesman we have ever had, very knowledgeable about the Lincoln and took his time to make sure we drove and understood the difference in each car we drove. He showed More

by blkerby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
and Manager
Feb 21, 2014 -

Gerald Jones Ford responded

Thank you so much for continually choosing Bobby Jones! Your business is truly appreciated as are your kind words. We are so happy that David has been able to be such a big help in your purchasing experiences. We strive to have the best customer service because they are number one. We look forward to seeing you next time!

January 31, 2014

Terry was very helpful in finding the vehicle I wanted. He made sure it was the right car and the right price for me. He took his time to make sure that I understood the functions of the vehicle before I More

by PattiBPlunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Benstead
Feb 21, 2014 -

Gerald Jones Ford responded

Follow up is one of the best services we can provide as well as knowledge on the vehicles we sell! It's great to hear that Terry does this and could provide you with such a great experience. Please come back for any future needs!

January 27, 2014

Drove by dealership at night and happen to see a truck we were interested in parked by the road. We pulled into the dealership and unfortunately it was closed but Mark was still there and ask us to come bac More

by phillipeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Smalls
Feb 21, 2014 -

Gerald Jones Ford responded

The car buying experience can be a long one but we hope it was well worth it driving off the lot in your new truck! We're proud to hear that Mark and JR treated you so well and were so attentive in helping you with your purchase. Enjoy your F-350 and come back to see us for any future needs you may have!

January 26, 2014

They were easy to deal with.I would recommend the dealership.I recommend bo and al also............ I think that bobby jones ford lincoln dealership. More

by michaelevans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2014 -

Gerald Jones Ford responded

Thank you for your recommendations! We are glad that Bo and Al showed you the customer service you deserve. Come back and see us for anything else you need!

January 17, 2014

We love Bobby Jones Ford! This is the 2nd vehicle from them. Great prices, wonderful service & we LOVE the most recent salesman - John Bowers! John should teach a class on selling cars....he knows EVER More

by wanda87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bowers
Feb 21, 2014 -

Gerald Jones Ford responded

We do our best to have employees that are knowledgeable on all the cars we sell and it's great to hear John is one of them! It's great to hear that you come back and plan to keep coming back in the future. We hope to always be able to meet your expectations and be consistent in our customer service. Thank you for your review and we look forward to seeing you again!

January 17, 2014

Stop by just to look at a new Ford, was greeted with kindness and a great deal of knowledge of the vehicles I was interested in, he was able to answer all my questions. I do plan on returning when the t More

by Fanniej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2014 -

Gerald Jones Ford responded

We are so glad you chose Bobby Jones and had such a great experience at our dealership. Even when we aren't selling we still want our customers to feel they can come to us with any questions so we can help them make the best decisions for them. We look forward to working with you when you are ready!

January 16, 2014

I've purchased 2 cars from Bobby Jones Ford so far, & Ken Thomas has been my salesman both times. He is very knowledgeable about the vehicles, & makes me feel confident about my choice way before I sig More

by momataz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 21, 2014 -

Gerald Jones Ford responded

It's great to hear that Kevin has been able to provide you with excellent customer service both times you purchased as well as afterwards with his follow up. This is the treatment all customers deserve and we strive for 100% satisfaction. It makes us proud to hear you will still come back and see us even after moving. We appreciate your kind words and also the compliments on our service team. Thank you for sharing your experience!

January 15, 2014

Lou smalls was very professional we were very satisfied this is our 2 purchased from Lou he is honest and took very good care of us and I would never go anywhere else to buy a car Lou is our number one cus More

by Jerryryan10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Smalls
Feb 21, 2014 -

Gerald Jones Ford responded

We are glad to hear that you had such a great experience with Lou! He is definitely an asset to the team and we are glad you shared your experience at our dealership. We hope you will come back and see us for anything else you need!

January 15, 2014

Every aspect of the experience I had when purchasing my new 2014 Ford Explorer LTD from Bobby Jones Ford-Lincon was fantastic! Martin Taylor was extremely friendly and helpful. He took the time to ensure More

by ghelms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Taylor
Feb 21, 2014 -

Gerald Jones Ford responded

We are so proud to hear that Martin could help you have such a great first time buying experience! We understand how hard it can be so we always want to give our customers the knowledge and experienced employees to help make this process a fun, relaxing one. We appreciate your kind words and recommendation. Enjoy your Explorer and come back and see us for anything else you need!

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