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Gerald Ford of North Aurora

North Aurora, IL

4.7
122 Reviews

208 Hansen Blvd

North Aurora, IL

60542

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122 Reviews of Gerald Ford of North Aurora

October 29, 2024

Best Dealership in N. Aurora! Frankie is awesome! I would never go to any other dealership! 5 Star all the way! Ty! More

by Dan Firks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie
Oct 31, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review! I am thrilled to hear that you had an awesome experience with Frankie and consider us the best dealership in North Aurora. Your kind words and 5-star rating mean a lot to me. I look forward to welcoming you back to Gerald Ford for another outstanding experience. Feel free to share your experience with others! Sincerely, Tom Kastrati General Manager Gerald Ford

October 28, 2024

My experience with Oscar in the service department is phenomenal. He is a attentive does very good work. I feel confident with all that has been done to my vehicle. More

by MrsS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Oct 30, 2024 -

Gerald Ford of North Aurora responded

Thank you for your kind words! We’re thrilled to hear about your phenomenal experience with Oscar in our service department. His attention to detail and quality of work are what we strive for at Gerald Ford. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

October 16, 2024

Courteous personnel. Knowledgeable and efficient at identification of required service. Provided detailed diagnosis of necessary repair and extended warranty coverage. More

by coltodas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 19, 2024 -

Gerald Ford of North Aurora responded

Thank you for your review! We're glad to hear that our personnel were courteous and efficient in identifying the required service. Providing detailed diagnoses and information about extended warranty coverage is part of our commitment to our customers at Gerald Ford. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

October 16, 2024

Sam was our sales advisor. He was approachable and didn’t try to hard sell the vehicle. He treated my wife with respect and answered her questions. We are new to this dealershi More

by Jamesc5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Provenzano, Jon Woods, Tom Kastrati
Oct 19, 2024 -

Gerald Ford of North Aurora responded

Thank you for your review! We're delighted to hear that Sam provided a respectful and supportive experience for you and your wife. At Gerald Ford, we pride ourselves on our service both during and after the sale. We value our customers and are here to assist you with any needs or questions you may have moving forward. We look forward to building a lasting relationship with you! Sincerely, Tom Kastrati General Manager Gerald Ford

October 14, 2024

Great car buying experience. Gave me many options and said they’d keep looking till we found a vehicle that fit the desirable criteria we expressed. More

by Chinacat2U
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom and Drin
Oct 16, 2024 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great car buying experience with us at Gerald Ford. Our team is dedicated to helping you find the perfect vehicle that fits your criteria, and I appreciate your recognition of our efforts. I hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

October 11, 2024

Sam, Tom and Aurelio went above and beyond to help me get a new truck! They genuinely care about their customers. More

by josephmlenza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Provenzano Aurellio, Jeff Gerald, Tom Kastrati
Oct 14, 2024 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm thrilled to hear that Sam, Tom, and Aurelio were able to assist you in getting your new truck. We truly appreciate your kind words and your trust in Gerald Ford. We look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

October 10, 2024

100% Recommend Gerald Ford of North Aurora! Phenomenal Vehicle Purchase Experience! The Gerald Ford staff demonstrated a true commitment to complete customer satisfaction. Sales Specialists (Ma More

by ryancharris9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Salazar, Drin Sulejmani, Frankie Szot, Brian Schwarz, Tom Kastrati
Oct 11, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your glowing review! We’re thrilled to hear about your phenomenal vehicle purchase experience at Gerald Ford. It's wonderful to know that Marlon, Frankie, Drin, Brian, and Tom provided you with the respectful and accommodating service we strive for. Enjoy your new 2025 Explorer ST, and we look forward to seeing you again. Don’t hesitate to share your experience with others! Sincerely, Tom Kastrati General Manager Gerald Ford

October 09, 2024

General Manager Tom and team are second to none! Inventory is amazing and their processes simplified for the smoothest tranaction I have experienced while buying a car. Not a "full day event" proce More

by jenifer.carreno22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Oct 11, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review! We truly appreciate your kind words about General Manager Tom and our team. We're thrilled to hear that you found our inventory impressive and our processes simplified for a smooth transaction. It’s great to know that you enjoyed our trendy showroom and felt appreciated during your visit. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

September 28, 2024

One of the best car dealership experiences. All staff were very pleasant and professional and definitely care about their Customers. More

by Eric D-Fifty Camaro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Oct 01, 2024 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I truly appreciate your kind words about your experience at Gerald Ford. It’s great to hear that our staff made such a positive impression on you. I care deeply about our customers and strive to provide the best service possible. I look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

September 27, 2024

The service was good. However, I waited from 9:00 to 6:00 p.m. to have my car returned More

by Ccjones57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 03, 2024 -

Gerald Ford of North Aurora responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tom Kastrati General Manager Gerald Ford

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