George Moore Chevrolet

Lack of Service/Caring My car was brought into the service dept after receiving a recall notice in the mail. For 2.5 weeks I was given only "guesstimates" as to when the par My car was brought into the service dept after receiving a recall notice in the mail. For 2.5 weeks I was given only "guesstimates" as to when the part needed would arrive and my car would be finished. There was absolutely no communication from them. I had to call the dealership if I wanted to know anything and finally I just went there to find out that the part had not only arrived but that it had been there for days. My car had still not begun service at this point. When it was finally ready I had to walk the lot for 5 minutes to hunt it down only to find the inside of my car was covered in grease. Dissatisfied and Irritated would both be extreme understatements. More

gott'er done. After some difficulties locating the right parts, the dealer installed new aerodynamic mirrors under GM warrantee and threw in a tire rotation for the After some difficulties locating the right parts, the dealer installed new aerodynamic mirrors under GM warrantee and threw in a tire rotation for the delay. They also dropped me home and picked me up the same day. I would consider their dealership for future service if my Volt ever needs it. More

2014 Silverado Review The experience in purchasing my new 2014 Chevy Silverado was quite satisfactory. Every question was answered, the negotiated pricing was right, the sp The experience in purchasing my new 2014 Chevy Silverado was quite satisfactory. Every question was answered, the negotiated pricing was right, the special discounts were explained thoroughly and the courtesy was immeasurable. I would recommend this dealership to my friends, neighbors & family. More

Keys were locked in car and vehicle was damaged In short, I am extremely dissatisfied with the service department at George Moore Chevrolet. During a routine oil change, an employee locked the keys In short, I am extremely dissatisfied with the service department at George Moore Chevrolet. During a routine oil change, an employee locked the keys to my 2013 Chevrolet in my car. The end result included damage to my car, which I was not informed of, and discovered on my own. The dealership has accepted responsibility for the damage and has agreed to correct it, but I feel that the method used to gain entry to my car should have never been used and the situation makes me question the judgment and integrity of the service department team. I had a 2:00 pm appointment for an oil change and arrived on time. When checking in, I requested that the courtesy car wash be skipped, because it was raining and I was interested in saving time. Around 3:00 pm, I was approached by the service advisor who asked if I had the OnStar app on my phone, which I did not. At one point I had the OnStar app, but I uninstalled it after my OnStar trial expired. The service advisor then informed me that the detailer had locked the keys in my car, and that, in order to gain access to the car, he would be having a new key cut. About a half hour later, I was informed that a new key would not be cut because new keys have to “be ordered from Detroit” and that they would be contacting a locksmith to get the car unlocked. I inquired as to how the locksmith would be opening the door and was assured that they would not be using a slim jim/lockout tool. About forty minutes later my car was ready. The service department called Chevrolet Roadside Assistance (using my account) and the Roadside Assistance paid for a lockout service provided by a company called Pop-A-Lock. The dealership gave me half off the price of the oil change, and I left the dealership. When I got home, I noticed damage to the driver side window seal. A slim jim/lockout tool had clearly been used to get the door open. The lockout tool damaged the seal on the window. A stretch of the seal, several inches long, was shoved down into the door. I immediately called the dealership and spoke with the service advisor. He acknowledged that while he initially thought that the locksmith would not use a slim jim/lockout tool, this type of tool was used. The advisor indicated that the damage would be repaired. Discovering that my car had been damaged was very frustrating, so I immediately called the dealership back to speak with the service department manager. After explaining my dissatisfaction to the manager, he somewhat dismissed my account of the scenario and told me that slim jims/lockout tools are not used anymore, because “they don’t work on new cars” and indicated that they (George Moore service department) could contact Pop-A-Lock (if necessary,) while affirming that the damage would be repaired. I returned to the dealership the next morning. After looking at the damage, there was no denying by the service department manager that entry to the car was gained via a slim jim/lockout tool. The manager ordered the part that will be needed to repair the vehicle and agreed to provide me with a loaner vehicle when the part arrives and I drop my car off. I understand that mistakes happen and I was completely fine with the incident (which did cost me time and cause me to be late for an appointment) up until the point that damage was done to my vehicle. I find it baffling that I took a 2013 Chevrolet vehicle to the Chevrolet dealership (where I purchased the vehicle new) and they were unable to open a locked door without contacting a subpar locksmith company. I find it completely unacceptable that my vehicle was damaged and that the dealership left it up to me to find the damage instead of immediately owning it. To me, it does not matter who caused the damage to the car. I took the vehicle to the dealership for service and the vehicle left the dealership damaged. While there are several friendly people in the service department at George Moore Chevrolet, based on my experience, I would not recommend doing business with the company. My experience calls in to question the service department’s decision making capabilities, skills, competency and integrity. More

Great Experience ! Great people, fair price, no hassles and didn't try to sell me something I didn't want. Would recommend to anyone looking for a Chevy ! Great people, fair price, no hassles and didn't try to sell me something I didn't want. Would recommend to anyone looking for a Chevy ! More

I have given the rating of great because of the friendliness and professionalism of everyone involved in the process. i received a better price than expected and the process went a lot smoother tha friendliness and professionalism of everyone involved in the process. i received a better price than expected and the process went a lot smoother than i expected also. great team!! More

Friendly and helpful employees. No haggling, no hassle. Salesman wasn't a bit pushy and knows his product. Bought a new car in no time! Will definitely go back! Salesman wasn't a bit pushy and knows his product. Bought a new car in no time! Will definitely go back! More

2 hours for oil change forgot wheel lock key back in car. Sliced tire when rotating and said it was road hazard my fault but we will sell you one. 6000 miles on new car. Let's see just bought 38000 dollar ca Sliced tire when rotating and said it was road hazard my fault but we will sell you one. 6000 miles on new car. Let's see just bought 38000 dollar car and you can't replace a 127 dollar tire More

I have known Justin Moore for many years, both professionally and personally, and have always found him to be up front and very honest. He has great knowledge of the car business and with this is professionally and personally, and have always found him to be up front and very honest. He has great knowledge of the car business and with this is able to answer any question. He doesn't waste your time with a lot of useless banter and gets straight to the point about your purchase and trade in. George Moore Chevrolet provided the best experience I have ever had purchasing a vehicle! More

Our experience at George Moore Chevrolet was great. This is the second time we have gone to buy a vehicle. Gary is the car salesman that we have worked with both times and have had a great experience with h is the second time we have gone to buy a vehicle. Gary is the car salesman that we have worked with both times and have had a great experience with him as-well. The people at George Moore are very polite, efficient, and are there to look out for your best interest to fit you into the right vehicle for you and your family that works within your budget. We will definitely keep going back in the future. Thank you to all of you at George Moore Chevrolet for giving us a wonderful experience yet again. More