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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.7
428 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 428 reviews

June 12, 2024

Outstanding and everything completed in a timely fashion. We would pleased with Genesis of Maples! More

by ronschneider025
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC, Rob, Carmen
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Jun 13, 2024 -

Genesis of Naples responded

Thanks so much for the 5-star review of Genesis of Naples!

May 28, 2024

Patel is always professional and helpful. The team is quick, thorough, and professional:. Simply excellent More

by carla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pawel, Michelle Leon
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May 28, 2024 -

Genesis of Naples responded

Carla, thank you for recognizing Patel and our team at Genesis of Naples. We're delighted to hear about your excellent experience - happy driving!

May 20, 2024

Good selection of cars, was well organized. Salesman was knowledgeable of models,features and pricing. I would recommend to friends. More

by geoffmccarthy100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
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May 20, 2024 -

Genesis of Naples responded

Geoff, we're glad to know you found our selection and organization up to the mark at Genesis of Naples. Thank you for recommending us, we appreciate your support!

May 13, 2024

A favorable service experience result with thanks to Pawel for his attention, guidance and follow up More

by rodrigj0
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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May 14, 2024 -

Genesis of Naples responded

Thank you for choosing Genesis of Naples! We love to hear you had a great experience with Pawel. Have a stellar day!

April 08, 2024

Very pleased with the courteous service we were given. Pawel was very kind and knowledgeable More

by Sunshine12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and also Pawel
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Apr 09, 2024 -

Genesis of Naples responded

We are glad to hear that Pawel and the team provided excellent service. Thank you for sharing this kind feedback with all of us at Genesis of Naples!

March 28, 2024

Enjoyed purchasing the car from Steve Kalinowski who was professional and easy to work with. More

by mintz.andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
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Mar 28, 2024 -

Genesis of Naples responded

Congrats on your new ride! We are thrilled you enjoyed your buying experience with Steve at Genesis of Naples. Thanks so much for your business!

March 28, 2024

It is not acceptable to have to wait for 5 weeks for an appointment. I brought the car in for a first service an a noise while accelerating. There loose bolts in the power train. If I waited 5 weeks ther More

by RFlandreau
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Na
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Mar 29, 2024 -

Genesis of Naples responded

I'm sorry to learn about the long wait for your appointment and any inconvenience it may have caused. We understand how important timely service is, especially when you're experiencing issues with your vehicle. Your feedback will be used as we work on improving our scheduling process. If there's anything else you'd like to discuss or if further assistance is needed, please don't hesitate to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 27, 2024

JC was great and very helpful. I got a loaner car which was comparable to my Gv70. Great customer service! More

by cmschouw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
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Mar 27, 2024 -

cmschouw responded

The overall experience purchasing my GV70 at the Naples dealership has been very positive. The first Valet service was very convenient and Jc was excellent. Thank you!

Mar 28, 2024 -

Genesis of Naples responded

It was our pleasure to accommodate you and provide a loaner during your recent service at Genesis of Naples. Thanks for the shoutout - see you and your GV70 down the road!

March 26, 2024

Nothing personal ,but when I bring car for fixed, they damage my new 2024 GV80, break front bumpers brackets both sides and also left fender molding bracket, they repaint molding which is color not matchi More

by Eddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Mar 27, 2024 -

Genesis of Naples responded

Eddy, I'm sorry to hear about your frustration. We understand you're disappointed, but we expect professionalism and respect from our customers as well, and we cannot work with people who berate our staff. We wish you the best going forward.

Mar 27, 2024 -

Eddy responded

And you also turned out to be a big deceiver.who I berate.i always was nice with all of your employee.now one can said I was berate. please be professional and don't blame customers what's never was done.

March 19, 2024

Had to wait 8 weeks to get windshield wipers/spraying repaired on my new Genesis. Had an appt. and still waited 6 hours. I was the very last person to leave. No one even showed me the lounge. I was mis More

by lisas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
powell
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Mar 20, 2024 -

Genesis of Naples responded

I'm really sorry to learn about the long wait and lack of accommodating service during your visit. We want our customers to feel comfortable and satisfied throughout their time working with us, so it's disappointing to know we fell short in this instance. I'd like an opportunity to discuss this further and ensure it doesn't happen next time. Please give me a call when you have a moment. Thank you, Joy Zellers-Rautenkranz - Operations Manager (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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