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Genesis of Naples

Naples, FL

4.6
514 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 514 reviews

May 28, 2025

good service and communication at this dealership I would recommend this service center to anyone More

by mpawlikows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Genesis of Naples responded

We appreciate the stellar review here at Genesis of Naples!

May 28, 2025

Service was really fast with an excellent result. MR Pavel is awesome and excellent! Very happy! More

by gvando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Pavel
May 28, 2025 -

Genesis of Naples responded

It means so much to us to see your review! Thanks from the team at Genesis of Naples.

May 28, 2025

Poor communication by service personnel. Service appointment not met because promised loaner and after driving 34 miles to appt informed that no loaner available. Rescheduled 2 day's later More

by FALANGOJ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Genesis of Naples responded

I'm sorry to see this feedback. Unfortunately, most parts are VIN-specific and cannot be ordered until the car is diagnosed. We do provide courtesy vehicles if one is available with qualified service. I would appreciate the opportunity to discuss this further and make things right for you. Please feel free to reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 25, 2025

On time, completed everything. Service tech excellent. Could have coffee in waiting area with a pastry.. More

by BILLCONWAY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Powell
May 27, 2025 -

Genesis of Naples responded

Thank you for the feedback! We're glad to hear that your service experience was timely and excellent at Genesis of Naples. We'll definitely take note of your suggestion!

May 25, 2025

Pawel is always professional, helpful and never pushy. It's why I trust him and like to have business. More

by grunion
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
May 27, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel's professionalism and helpfulness have earned your trust here at Genesis of Naples. Thank you for choosing us, and we look forward to assisting with any future needs!

May 25, 2025

We’re elderly and weren’t sure how to handle the problem (flat tire) so we called your road service. They responded promptly and hauled the car up to your service center. The tire was replaced and when your More

by tsrandell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Genesis of Naples responded

We're delighted to hear that our Genesis of Naples team was able to assist you promptly and efficiently. It's wonderful knowing your experience with us left such a positive impression. We're always here for any future needs!

May 23, 2025

Arli made my experience as painless as possible. Hadn’t bought a car in 18 years and was doing it by myself for the first time at 81! It was scary and Arli was so patient as I changed my mind over More

by findcarole
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Miron
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Genesis of Naples responded

It's wonderful to hear that Arli provided such patient and supportive service during your car-buying journey at Genesis of Naples. We're delighted you found the perfect vehicle with his guidance, and we appreciate your kind words about our team. Enjoy every moment in your new car!

May 22, 2025

Can I give Mario 10 stars? He is professional, personable and very proficient at explaining all the features on my GV80. He didn't rush us and went through instructions with bo More

by jackie hirt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael "MJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Remy in business office
May 22, 2025 -

Genesis of Naples responded

Jackie, we're over the moon to hear that Mario provided such a thorough and professional experience at Genesis of Naples! Thank you for your kind words and recommendation. Enjoy all the features on your GV80!

May 22, 2025

Mario was very professional and efficient. The finance department was also very professional and efficient. More

by INVAPPRAISERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that Mario and our finance team provided professional and efficient service. We appreciate your feedback!

May 20, 2025

All good. However, once again I had a tire rotation and the air inflation was never checked. This has been a regular practice throughout all my regular mainten More

by TALMEIDA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Colgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
May 21, 2025 -

Genesis of Naples responded

Thank you for bringing this to our attention. At Genesis of Naples, we strive for thorough service and apologize if we've fallen short with the tire inflation checks during your visits. We'll address this concern with our team to ensure it doesn't happen again in the future!

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