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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
602 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 604 reviews

August 15, 2024

I told them the roof makes flapping noise when traveling over 50 to 60 miles. The said it didn’t make that noise when they tested but I see that the mileage they put down when the car came in and out was th More

by KMIN1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re sorry to hear that the issue with the roof noise was not addressed to your satisfaction. It’s concerning that the noise was not replicated during the service, and we understand your frustration with the mileage discrepancy. We take these matters seriously and would like to resolve this for you. Please contact us directly so we can investigate further and ensure that the issue is properly addressed. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

August 15, 2024

I love going to Englewood Genesis for Svc. I bought my GV60 here at the end of last year. I love this Car and the Svcs as well. John is very nice and professional. All the staffs are, too!! More

by CHARLIECHUN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic review! We’re thrilled to hear that you love your GV60 and that your service experiences at Englewood Genesis have been so positive. It’s great to know that John and the rest of our team have provided you with excellent service. We truly appreciate your recommendation and look forward to continuing to serve you in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 15, 2024

The dealer is very kind and nice . Also, all procedure are fast and good. Thank you More

by LNDINT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Fraser
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that you found our team kind and that our procedures were fast and effective. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

John was courteous and very helpful. He followed up on everything I asked. Overall a very easy experience More

by robertleifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that John was courteous and helpful, and that he followed up on everything you asked. It’s great to know that your experience was easy and smooth. We appreciate your kind words and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

Great job fixing my car. And they brought my car to me excellent. Great great More

by ssouthwell523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re thrilled to hear that you’re pleased with the job we did fixing your car and that the delivery service met your expectations. Your satisfaction is our top priority, and we’re glad to know you had a great experience. If you need any further assistance, feel free to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

3 months to fix a plastic panel. Only updates I got was if I called myself and there was always a promise to get back to me. Got back maybe 20% of time. After 3 months got car back d More

by PKWILTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re truly sorry to hear about the extended delay and the lack of updates regarding your service experience. This is not the level of service we strive to provide, and we understand your frustration. We also apologize for the condition in which your car was returned. Please know that your feedback will be taken seriously as we work to improve our processes. If you’re open to discussing this further, we would like to address your concerns directly and find a way to make things right. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

I have a great experience at the dealership everyone was super nice and helpful and my car was returned in great condition .. Super recommended!! More

by SMARTGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jin, Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at our dealership and that everyone was super nice and helpful. It’s fantastic to know that your car was returned in great condition. We appreciate your recommendation and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 13, 2024

The dealer and service manager were Very responsive and prompt response upon request. Clear communication and presentation. More

by YOUNG0923KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Ma
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! It’s great to know that the communication and presentation were clear and effective. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 12, 2024

They did an excellent job servicing my Genesis. I was quiet pleased with their responsive More

by Rshapiro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re glad to hear that you were pleased with the service provided for your Genesis and that our responsiveness met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 11, 2024

Great service from all the qualified sales team. I would recommend Genesis to anyone Everyone was cordial and professional More

by JHART12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Ma
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind review! We’re delighted to hear that you received great service from our qualified sales team and that you found everyone to be cordial and professional. Your recommendation means a lot to us, and we appreciate your support. If you or anyone you know needs assistance in the future, we’ll be here to help! Warm regards, Michael Hill mhill@benzelbusch.com

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