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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
605 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 605 reviews

September 03, 2024

Very unsatisfied do not recommend to anybody finance manager very rude Real unprofessional Poor customer service More

by Basselrafeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Paparazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Higgins
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September 02, 2024

Had a great experience at BENZEL. Awesome turnaround time, and the loaner car made it super convenient. Highly recommend! More

by RL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience and that our turnaround time and loaner car service made your visit convenient. Your recommendation means a lot to us. If you need anything else or have any questions in the future, please feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

September 02, 2024

Great service! John was very helpful and the whole team was always pleasant! Thank you! More

by Kim Gratzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great review! We’re thrilled to hear that John and the entire team provided you with helpful and pleasant service. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you need any further assistance or have more questions, don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

September 01, 2024

John was super helpful. There was a mistake with the booking. He fixed it all. Very happy. More

by jkmorgan0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only worked with John
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that John was able to resolve the booking issue and that you’re very happy with the outcome. Providing prompt and effective solutions is important to us, and we’re pleased John could assist you. If you need any further help or have more questions, please don’t hesitate to reach out. We appreciate your business! Warm regards, Michael Hill mhill@benzelbusch.com

September 01, 2024

Jon Paul is an excellent employee. He made my wife and I very comfortable and he is the reason we stayed here and bought the suv. More

by Jdimasso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Koyfman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that Jon Paul made you and your wife feel comfortable and that his excellent service was a key factor in your decision to purchase the SUV. We’re proud to have him on our team and appreciate your kind words. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new SUV! Warm regards, Michael Hill mhill@benzelbusch.com

August 31, 2024

Jon Paul is the utmost professional. He is extremely knowledgeable about every aspect of the Genesis product and its competitors. John Paul made our purchase of the GV-80 a most pleasant More

by Edfay3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Koyfman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic review! We’re thrilled to hear that Jon Paul provided you with a professional and knowledgeable experience. It’s great to know that his expertise in the Genesis GV80 and its competitors made your purchase enjoyable. We appreciate your kind words and look forward to assisting you again in the future. Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

Neysha was wonderful to work with. She was polite, efficient and went above and beyond!! More

by GLHAKJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re delighted to hear that Neysha was polite, efficient, and went above and beyond to assist you. We’re proud to have her on our team and appreciate your kind words. If you need anything else or have any more questions, feel free to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

Tamara and Matt was excellent. I went to about 7 dealers and Englewood made it happened. Thank you both! More

by FARZAMIN619
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great feedback! We’re thrilled to hear that Tamara and Matt were able to provide you with excellent service and that Englewood stood out among the dealers you visited. We’re proud to have a team that can make things happen for our customers. If you need anything else or have more questions, feel free to reach out. Thank you for choosing us! Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

service was good but the app is not updating the status of my vehicle. Other than app, it was great More

by hellolkt
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the service, though we apologize for the inconvenience with the app not updating the status of your vehicle. We’ll look into this issue to ensure it gets resolved. If you need any further assistance or have more concerns, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

John was great. Very knowledgeable. Had my car ready when he said it would be ready. Dealership was very nice. Would recommend them to all my friends More

by DA88510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re thrilled to hear that John provided knowledgeable service and that your car was ready as promised. It’s also great to know you found our dealership to be very nice. We appreciate your recommendation and look forward to assisting you and your friends in the future. Warm regards, Michael Hill mhill@benzelbusch.com

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