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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.8
406 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 406 reviews

June 19, 2024

I was treated with exceptional professionalism. in the past, I have used Genesis in Mahwah. you folks are much much better. John was fantastic and the valet service was also fantastic. I will be b More

by DJH30747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic feedback! We’re thrilled to hear that you experienced exceptional professionalism and that you found us to be a step above your previous service provider. We’re especially pleased to know that John and our valet service made a positive impression. Your satisfaction is our priority, and we look forward to serving you again for your next service. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

The experience was ok. The location is great. Nice people, wonderful service. Genesis for the road. More

by DANESHER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you had a positive experience with our service and that you found our location convenient and our staff pleasant. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

Welcoming, professional, good communicator and top service. The coffee matched the service received - out of this world. Would highly recommend. Thank you! More

by NAVYBLUEBADGE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We’re delighted to hear that you found our team welcoming, professional, and communicative, and that the service exceeded your expectations. We’re also thrilled that you enjoyed the coffee :) it’s great to know that every aspect of your visit contributed to an exceptional experience. Your recommendation means a lot to us. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

He was Very kind, supportive , professional , while I was waiting in waiting area, he informed me what was going on More

by KIMSUE0807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind feedback! We’re pleased to hear that you found our team member to be kind, supportive, and professional during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

Had a great experience in coming to service They gave me a loaner that I can continue my day of work and I switch it to my car once they finish working on it. More

by SHAY_ZVIBAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your positive experience! We’re thrilled to hear that you had a great visit and that our loaner vehicle service made your day more convenient. Warm regards, Michael Hill mhill@benzelbusch.com

June 15, 2024

Service at Genesis of Englewood powered by Benzel-Busch is great. They were able to take me in without advance booking of the appointment. More

by PRANAV JANGAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re delighted to hear that you had a great experience! Your satisfaction is important to us, and we’re glad we were able to meet your needs promptly. If you require any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 15, 2024

My visit was outstanding from arrival to departure. all employees were Service Focused.Most impressive More

by RAYBALIATICO1739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your outstanding review! We’re thrilled to hear that your visit was exceptional from arrival to departure, and that you found all our employees to be service-focused. Your positive feedback is greatly appreciated, and we’re glad we made such a strong impression. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

I liked their professionalism, attitude and their ability to communicate with the clients via email and call. Also giving you a ride to and from the dealership. With my appreciation I thank you! More

by AKKAHTANE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person who drove me
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re pleased to hear that you appreciated our professionalism, attitude, and communication, both via email and phone. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

The staff was incredibly professional and attentive, ensuring my vehicle was serviced promptly and thoroughly. The facility was clean and welcoming, and the entire process was smooth from start to finis More

by KOTIKOV PAVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re delighted to hear that our staff provided you with professional and attentive service, and that your vehicle was serviced promptly and thoroughly. It’s great to know that you found our facility clean and welcoming, and that the entire process was smooth from start to finish. Your satisfaction is our priority, and we’re thrilled that we met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 13, 2024

I am dissatisfied with all aspects. It’s very disappointing to buy a luxury car and not get luxury service. Thank goodness I love my car. More

by Debbie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Paparazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Fraser, Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm truly sorry to hear about your dissatisfaction with your recent experience. Your feedback is essential, and I apologize for any disappointment caused by the level of service you received. Ensuring our customers receive luxury service is a top priority for us, and I regret that we fell short of meeting your expectations in this instance. We take your feedback seriously and will use it to address any areas of improvement within our team. While I'm relieved to hear that you love your car, I understand that exceptional service is equally important. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to me directly. Warm regards, Michael Hill mhill@benzelbusch.com

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