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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.8
406 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 406 reviews

September 05, 2024

Very friendly and comfortable environment. Figured out my car issue and got it resolved in a timely manner More

by shazgerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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September 05, 2024

It is clean and big dealer but it would be better if there is a customer waiting area seperated from the dealer. More

by ypark1265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad you found our dealership clean and spacious. We appreciate your suggestion about having a separate customer waiting area and will certainly take it into consideration as we look for ways to improve our facilities. If you have any other suggestions or need further assistance, please feel free to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

September 05, 2024

My salesman, Neil Fraser, is knowledgeable and easy to deal with. New showroom for only Genesis cars is much nicer than other showrooms that sell also Hyundai. More

by MARTIN34
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Paparazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sundar, Neil Fraser
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback. We’re truly sorry to hear about the delay and the inconvenience you experienced with both the vehicle readiness and the wait for the finance manager. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait longer than expected. We appreciate your patience and will use your feedback to address these issues and improve our processes. If you’d like to discuss this further or if there’s anything we can do to make it right, please feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

September 04, 2024

Excellent customer service, nice clean beautiful place, I’m so happy I chose Genesis Englewood. More

by penneybuford109
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Fraser
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you’re happy with your choice of Genesis Englewood and that you found our customer service and facilities to be excellent. We take pride in providing a beautiful and clean environment for our customers. If you need anything further or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

September 04, 2024

The best dealership and the best service Everybody is kind. I love genesis at Englewood More

by BAEKJIWON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your glowing review! We’re delighted to hear that you think of us as the best dealership with the best service. It’s wonderful to know that our team’s kindness made a positive impression on you. We’re thrilled that you love your Genesis and look forward to continuing to provide excellent service. If you need anything else or have any questions, don’t hesitate to reach out! Warm regards, Michael Hill mhill@benzelbusch.com

September 04, 2024

Took 5 hrs to deliver vehicle from yard in North Bergen, through prep, to showroom. Salesman was notified that I was interested in seeing the car at 10:30a, finally saw car at 5:00p. Never got to test drive More

by ashap40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Ma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Higgins
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We apologize for the delay in delivering the vehicle and for any inconvenience caused. It’s important to us that every aspect of your experience is smooth and satisfactory, and we regret that we fell short in this instance. We appreciate your patience and are glad you went ahead with your purchase. Please know that we are committed to improving our processes to better serve you in the future. If you have any further concerns or need assistance, don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

September 03, 2024

Very unsatisfied do not recommend to anybody finance manager very rude Real unprofessional Poor customer service More

by Basselrafeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Paparazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Higgins
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September 03, 2024

Very convenient location. Not the same experience as purchasing other cars from Denzel. Thank you More

by Garybsamuels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Chun
4.0
This rating includes all reviews, with more weight given to recent reviews.
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September 02, 2024

Had a great experience at BENZEL. Awesome turnaround time, and the loaner car made it super convenient. Highly recommend! More

by RL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience and that our turnaround time and loaner car service made your visit convenient. Your recommendation means a lot to us. If you need anything else or have any questions in the future, please feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

September 02, 2024

Great service! John was very helpful and the whole team was always pleasant! Thank you! More

by Kim Gratzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great review! We’re thrilled to hear that John and the entire team provided you with helpful and pleasant service. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you need any further assistance or have more questions, don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

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