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Gene's Chrysler Dodge Jeep RAM

Fairbanks, AK

4.2
169 Reviews

3400 S Cushman St

Fairbanks, AK

99701

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169 Reviews of Gene's Chrysler Dodge Jeep RAM

January 09, 2019

Decent Dealership! I dealt without Genes and these two for quite a while trying to get my complicated deal done in the best way possible. The two sales members I dealt w More

by DADABB91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Fidler, Michael Sanchez
January 08, 2019

Friendly,Knowledgeable,competent,patient, Sarah & Victor Every five years Ram has a makeover and I wanted to check it out with no intention of buying. Sarah was on the lot and came over to my truck to see m More

by 77-BigD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah, Victor
January 01, 2019

No hassle Friendly people with no hassle. Gave me a price on several vehicles right away without any drama or sales pitches. Made the whole experience very easy More

by Ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawson Nichols, Theresa Britten
November 03, 2018

New Truck Thank you Stephen for another great experience! Your help and patience very appreciated! He assisted me find the vehicle that I needed to meet my ne More

by Mike95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
April 29, 2018

Thank you for an excellent Experience! What a fantastic customer service team at Gene's! Thank you to all who helped me! The team: Stephen, Adam, Theresa, & Sandra. Be very proud of thi More

by MikeS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen, Adam, Theresa, Sandra
March 01, 2018

Looking in buying a new car! Went to dealership and test drove a new Jeep Cherokee, was extremely pleased by the way I was treated. Stephen is an exemplary sales person, and ex More

by Angelika55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen , Jeremy
February 04, 2018

Great customer service. Did a great job to get me in the truck I wanted. Went the extra mile! Thank you so much!! Stephen Fidler did a great job. More

by fred2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Fidler
October 25, 2017

Terrible customer service, thanks Jason. Absolute terrible customer service. I've taken my vehicle in two days attempting to buy tires and have them mounted and balanced and they sat around w More

by Actualgmmechanic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
September 28, 2017

Rude and overpriced Male service-salesman on 9-28-17 lunchtime was rude and demeaning in his comments.i asked if he could match prices of other local dealers..he said sou More

by FCA Survey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never gave name ..short white mid 30's
August 14, 2017

Thiefs. Lying thiefs. This company refuses to provide the carfax on any vehicle. Not only that, but in the state of Alaska they are legally required to give you a Damage Di More

by Irisheyes75th
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Zannino
Aug 15, 2017 -

Gene's Chrysler Dodge Jeep RAM responded

We NEVER have refused to provide a customer with a CarFax if they request it, even though CarFax is one of the biggest scams associated with used vehicles today. We always provide the purchasing customer a copy of a used automobile intake and disclosure form compliant with AS 45.25.465. As for being told "by a manager" to 'F' off, I can assure you, that did not happen. Should that ever happen, I would relieve that manager of their position immediately. Also, your review shows the salesperson you had was Craig Zannino?? He hasn't been here for over 3 years. Fairbanks is a small market area. Our goal is to take care of our customers for a lifetime. We try hard to do just that. We cannot afford to run off one customer. Please try us again. Come in and ask for me and I will make sure you are taken care of.

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