Gay Family Kia

Donnie LeJeune was our salesperson. He was upfront and knowledgeable about the pricing and options available on the 2013 Kia Optimas we were looking at. He made us feel comfortable during the car buying knowledgeable about the pricing and options available on the 2013 Kia Optimas we were looking at. He made us feel comfortable during the car buying process AND has since kept in contact with us to make sure we are fully satisfied! More

GREAT car buying experience! Mike was courteous, helpful and efficient. He had the car I wanted to test drive ready for me when I arrived and a bunch of folks stayed past closing to get things done. The f and efficient. He had the car I wanted to test drive ready for me when I arrived and a bunch of folks stayed past closing to get things done. The finance guy, Theo, was awesome too! Very straight forward, no "sales pitch" or pressure to buy anything! Very pleasant and enjoyable. I have bought a few cars in my day and helped out family during car buying and this was, by far, the most positive experience! I highly recommend Mike, Theo and the entire crew at Family Kia! More

I went to Family Kia to see about purchasing a new 2013 Kia Soul +. When I left to go the the dealership I was somewhat ambivalent about purchasing a new car, especially a brand I had no experience with. Kia Soul +. When I left to go the the dealership I was somewhat ambivalent about purchasing a new car, especially a brand I had no experience with. However, when I first arrived at the dealership I was very warmly greeted my Mirian Carranza. I very much appreciated that she did not stalk me like a vulcer with its prey. She quietly kept herself available for any questions and gave me all the space I need to check out what they had. When I was ready to ask questions she answered honestly and sincerely and ... if she did not know the answer she did not pretend to know. She found out the answers to my questions and promptly came back to me. When it was time to negotiate a price I just knew I would have to haggle like one has to at other dealership. This was not the case with Mirian or with Family Kia. I offered a price and logically presented why I thought they should meet that price. They accepted my price and things progressed from there. The financing department was just as easy to work with. I told them what I wanted and they obliged sometimes offering other options which they left up to me to choose. The entire experience caught me off guard. I expected to have to haggle and get stressed out, but that never happened! It felt almost like I was dealing with familly! Mirian Carranza's warmth and personality combined with the personality of the dealership as a whole, made my buying experience one of the best experiences I've ever had! Thank you MIRIAN CARRANZA and GAY FAMILY KIA!!! More

My experience with this dealership and the sales person we had was incredible. John did everything he could to help us out while always keeping a smile on his face and keeping us entertained with his stori we had was incredible. John did everything he could to help us out while always keeping a smile on his face and keeping us entertained with his stories. I have had my car for a week now and I absolutely LOVE it!! Thank you so much! More

This was the BEST car buying experience ever! Steve was so nice, very helpful. Worked to get the best possible deal for us. We loved how he took care of us, very efficient made it a fun, and a very smooth so nice, very helpful. Worked to get the best possible deal for us. We loved how he took care of us, very efficient made it a fun, and a very smooth transaction. Would recommend this dealership to eveyonel More

This is our second purchase from Family Kia and both experiences have been very postive- John (our salesman) took good care of us and was very upfront about everything. They also have a great service de experiences have been very postive- John (our salesman) took good care of us and was very upfront about everything. They also have a great service department and I would highly recommend them if you are looking for a new vehicle! More

When I visited this dealership, I received a written quote of the price + TTL of the SUV I had decided upon. On the subsequent visit to purchase, after waiting an hour to have the deal finalized with th quote of the price + TTL of the SUV I had decided upon. On the subsequent visit to purchase, after waiting an hour to have the deal finalized with the finance manager, he wrote a different amount on the same piece of paper and stated that that amount was the drive out amount. It was more than the written quote + TTL that I had in hand. I questioned the additional price being added after I had received the first quote earlier in the week.(I had made it clear in my initial visit that I wanted no extras, like VIN etching, free lifetime oil changes, undercoating, advertising costs,etc. added after the final quote. The only additions were to be TTL costs.) I decided I was not going to spend any more time at the dealership to haggle over what I thought had been a firm quote. I left and went immediately to a different dealership, an hour further from my home, and got the same vehicle with additional options, for less than Family Kia's original quote. The salesman at Family Kia I had dealt with originally was great, but other personnel were not so great, i.e. the finance manager. Also, the sales manager was the person who had given me the written quote, in the presence of my salesman, so it was not a quote that needed to be approved by someone in authority. I would think the manager is the authority. I don't know whether this is their normal way to do business, but I will not recommend them in the future to my friends or associates due to the type of tactics they used. I had spent the prior two weeks online researching the fair price I should pay for the vehicle, including purchasing a Consumer Reports printout with invoice amount, costs of options/ packages , etc. I had also received pricing on the Edmund's website as well as CarPrices.com. I felt that Family's quote , though not the lowest I had received , was a fair price and I preferred to use them, is spite of having two lower quotes, due to their close proximity to my home. However, in retrospect, I am sorry I ever considered this dealership. FYI, I am a 60+ year old female and perhaps this affected their selling tactics toward me, or perhaps it didn't. More

I was looking for a new kia forte and I contacted this dealership through the iternet. Their prices are very competitives and their sales associates very very friendly and very professional. I highgly rec dealership through the iternet. Their prices are very competitives and their sales associates very very friendly and very professional. I highgly recommend this location. I am a happy customer. Thank you Kia Team. SM More