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Gates Toyota

South Bend, IN

3.6
794 Reviews
Gates Toyota has the Toyota products that you need when you are out shopping for a new vehicle. With more than 100 new Toyotas in stock on our lot, you will always find something that will suit your needs and your lifestyle. We are happy to be a part of such a fantastic brand, and we are glad that we can provide them to you right here in South Bend, Indiana. With our convenient location we have people come to ...
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640 W Ireland Rd

South Bend, IN

46614

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Showing 794 reviews

February 04, 2019

We keep going back! We have purchased numerous cars over the years from Gates and have had a positive experience every single time! Trent and Jason were so great to work More

by KATHY.SMART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Westafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2019

Great oil change Brought my SUV in for an oil change and was delighted by the quick and courteous service. Brought my own synthetic oil and K&N filter and the labor se More

by DrMach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry,I didn't catch the young service lady's name.
January 31, 2019

Standard oil change Good thorough service at a fair price. They caught a battery problem and fixed it for me the day before the Arctic vortex came through. So happy it More

by cshibata1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ferrara
January 30, 2019

It was so easy and so pleasant We were so grateful for Brian taking such great care of us and our car. Everything was so speedy, friendly and efficient! We love being a Gates custom More

by LOCALFOODCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kieth who drove us to Enterprise was awesome too!
January 30, 2019

Pleasant Experience The salesman and dealership were clear, helpful, and thorough in my process. My lease has exceptional benefits with this dealership. It’s clean and More

by Star1380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2019

Great place to so business I have leased 5 vehicles from Gates and have been very satisfied with the sales and service I have received over the years I look forward to many mor More

by FLORA.JOE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Missy Gough, Landon Wiegand
January 30, 2019

Great service! I have bought 3 vehicles from Gates!! They are all so nice there! I will never buy anywhere else! The service is superb! Keep it up Gates! More

by KJC1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin in Service Dept!, Greg Mitchem
January 29, 2019

Oil change. Took my wife's car in for an oil change and thought everything was good. I get home and realize the glove box door was not right. I worked to get it More

by DUBEE04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
new guy
January 29, 2019

Go, Gates. Go. I was happy with my recent shopping experience at Gates Toyota in South Bend, Indiana. I had originally planned to window shop for a week and then mak More

by PUPFICTIONBOOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Mgr whose name I don’t recall was very helpful too., Landon Wiegand
January 29, 2019

Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La More

by LIBBEYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gardner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Crimmins
Feb 26, 2019 -

Gates Toyota responded

Thank you for sharing your review and comments. We're sorry to see only a 2-star review. Our goal is always 100% customer satisfaction but sometimes we miss the mark. We would like to resolve all your concerns and issues with your recent service experience. Would you be so kind as to send a quick email to editor@gatesautomotive.com with your best contact information and we'll have our Service Manager call you to address your concerns. Again, thank you for sharing your feedback and we look forward to speaking with you soon.

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