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Gates Toyota

South Bend, IN

3.4
792 Reviews

640 W Ireland Rd

South Bend, IN

46614

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Showing 792 reviews

January 30, 2019

Great place to so business I have leased 5 vehicles from Gates and have been very satisfied with the sales and service I have received over the years I look forward to many mor More

by FLORA.JOE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy Gough, Landon Wiegand
January 30, 2019

It was so easy and so pleasant We were so grateful for Brian taking such great care of us and our car. Everything was so speedy, friendly and efficient! We love being a Gates custom More

by LOCALFOODCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kieth who drove us to Enterprise was awesome too!, Brian Gardner
January 30, 2019

Pleasant Experience The salesman and dealership were clear, helpful, and thorough in my process. My lease has exceptional benefits with this dealership. It’s clean and More

by Star1380
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Turner
January 30, 2019

Standard oil change Good thorough service at a fair price. They caught a battery problem and fixed it for me the day before the Arctic vortex came through. So happy it More

by cshibata1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ferrara, Brian Gardner
January 29, 2019

Good experience Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. More

by KIRBSERV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McNally, Brian Gardner, Austin Crimmins, Stephen Mackin
January 29, 2019

Oil change. Took my wife's car in for an oil change and thought everything was good. I get home and realize the glove box door was not right. I worked to get it More

by DUBEE04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
new guy
January 29, 2019

I needed my first oil change on my 2017 car. I needed my first oil change on my 2017 Corolla and the service person also noted that my car had a recall on it. They were able to provide the servi More

by MCHAMADA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
January 29, 2019

Great service! I have bought 3 vehicles from Gates!! They are all so nice there! I will never buy anywhere else! The service is superb! Keep it up Gates! More

by KJC1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin in Service Dept!, Ryan Burdue, Greg Mitchem
January 29, 2019

Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La More

by LIBBEYT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Gardner, Austin Crimmins, Stephen Mackin
Feb 26, 2019 -

Gates Toyota responded

Thank you for sharing your review and comments. We're sorry to see only a 2-star review. Our goal is always 100% customer satisfaction but sometimes we miss the mark. We would like to resolve all your concerns and issues with your recent service experience. Would you be so kind as to send a quick email to editor@gatesautomotive.com with your best contact information and we'll have our Service Manager call you to address your concerns. Again, thank you for sharing your feedback and we look forward to speaking with you soon.

January 29, 2019

Go, Gates. Go. I was happy with my recent shopping experience at Gates Toyota in South Bend, Indiana. I had originally planned to window shop for a week and then mak More

by PUPFICTIONBOOKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Mgr whose name I don’t recall was very helpful too., Marcus Turner, Landon Wiegand
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