Gates Toyota

4th lease This is my 4th lease with Gates and Toyota. I setup an appointment to come in to speak about a new car. I was extremely happy with the deal and ended This is my 4th lease with Gates and Toyota. I setup an appointment to come in to speak about a new car. I was extremely happy with the deal and ended up with a Highlander. I was extremely happy with it and I'm looking forward to my 5th lease with Gates> Drew was professional and vwer y courteous and helped with decision all along the way with no pressure. Thank you Drew. More

Airbag recall OK, but got stuck in the car wash. Took my car in for an airbag safety recall. Scheduling was real quick / easy - parts were available, and est time was given. Actual job took less ti Took my car in for an airbag safety recall. Scheduling was real quick / easy - parts were available, and est time was given. Actual job took less time than anticipated! Waiting area was comfortable and clean. They gave me a courtesy car wash (which I greatly appreciated), but I got stuck in the car wash. Nothing worked - no suds, swish, rinse or air dry - and the door at the end wouldn't automatically open. Had to call the service desk to get out! They gave me a do-over, so I was able to escape and with a clean car, but I would suggest better instructions on a sign up front, and/or moving the red /green lights from behind the curtain of swish-strips to where they can be seen better. All was well in the end. More

We are over all happy with our experience We loved working with Chris Johnson . He is a honest hard working guy. He never played any games with us and he is always happy. We loved working with Chris Johnson . He is a honest hard working guy. He never played any games with us and he is always happy. More

Lil Niki Missy is very helpful & not pushy, very personable. She had us sold on the car with her great personality & not just the vehicle value itself. Missy is very helpful & not pushy, very personable. She had us sold on the car with her great personality & not just the vehicle value itself. More

Great experience, very professional, easy and efficient It took us about 3 weeks to decide on the vehicle best for our needs and Chris was very helpful and knowledgeable about all the vehicles we chose to t It took us about 3 weeks to decide on the vehicle best for our needs and Chris was very helpful and knowledgeable about all the vehicles we chose to test drive. He was very professional and patient with us and we never felt pressured to make a decision. We will be recommending Chris Johnson at Gates when someone mentions they are car shopping! More

Always a great experience In purchasing our second vehicle, and our daughters first, from the salesman, Trent Jackson, throughout the entire experience the dealership was very In purchasing our second vehicle, and our daughters first, from the salesman, Trent Jackson, throughout the entire experience the dealership was very cooperative and easy to work with, they stood behind their vehicle when issues arose and took care of us throughout. More

Had a great experience! Andrew and his team worked really hard to be sure I was going to be happy with my car. Everyone was kind and worked with a smile. Even the reception Andrew and his team worked really hard to be sure I was going to be happy with my car. Everyone was kind and worked with a smile. Even the receptionist Jeanie was so very helpful. More

Salesman Great ! Upper management (Scott) not so much My salesman Christopher Johnson was professional, respectful and concerned with our needs for the car we wanted and did everything possible to close t My salesman Christopher Johnson was professional, respectful and concerned with our needs for the car we wanted and did everything possible to close the deal. On the other hand Scott (Manager) pushed us out the door without a sale by being demeaning, disrespectful and loud. we ended up coming back and purchasing this vehicle because of Christopher’s professionalism. He built a rapport with us, probed and found our needs and closed out with the vehicle we wanted and needed. Thanks Chris !! As for the manager Scott, you need some PSS training (Professional Selling Skills). More

Another great experience at Gates Toyota! I great appreciate the thoroughness and sincerity of all that we work with at Gates Toyota whenever we are buying a car. Joel Gates, Scott Blackford, I great appreciate the thoroughness and sincerity of all that we work with at Gates Toyota whenever we are buying a car. Joel Gates, Scott Blackford, and Trent Jackson always take time to meet with my wife and me to make sure we understand everything about the vehicle. They make buying a car from the dealership a pure pleasure! More

Great Informative,friendly and helpful. Received exactly what we were looking for. Great service. 2nd time leasing from Toyota. Service is a plus in my book Informative,friendly and helpful. Received exactly what we were looking for. Great service. 2nd time leasing from Toyota. Service is a plus in my book! More