Gates Chevy World

First Car I am a twenty two year old, first time buyer, who thought I wanted a rear wheel drive convertible. I spoke with William and he showed me three vehicle I am a twenty two year old, first time buyer, who thought I wanted a rear wheel drive convertible. I spoke with William and he showed me three vehicles that fit my budget. He also took the time to share with me the weather conditions in South Bend and did a comparison between how the car would drive in the winter months. After 30 minutes of viewing my desire versus my needs, William helped me select a brand new Cruze with all the winter safety devices as well as a moon roof and got me a payment well below what I would have paid for the convertible. After our last winter, my new Cruze got me to work, on time every day even through all the snow and slush we had. It turned out to be the best purchase I could have made! Even my dad said the dealership went out of their way to take care of, instead of advantage of, this first time buyer. Mr. Kiel placed my true need above his ability to make more money by selling me the convertible that I thought I wanted. My dad and I want to thank Gates for taking the time necessary to truly understand my overall needs and have earned a family of customers for life. I am a travelling nurse that attends to older shut ins and have not missed an appointment since buying from William. Thank You! More

Please let me just say that this dealership "636 W Mc Kinley Ave, Mishawaka, IN 46545" is the worst experience that i have ever experienced. Every time that i would take my car or cars in for service, Mc Kinley Ave, Mishawaka, IN 46545" is the worst experience that i have ever experienced. Every time that i would take my car or cars in for service, parts were missing, parts were put on the car incorrectly something was wrong every single time where i had to wast my time and fight with the management just to get the service that i paid for. The managers at GATES in Mishawaka have no simpaty for the customers whats so ever. They will blow you off, and not help you resolve the problem even tho they know that it is their mistake. If i had a chose to walk the rest of my life or take my cars in for service at GATE i would honestly walk. That is how bad the service was and is very single time. The only reason that i went back is because they would talk me into it, and promises that everything will be as it should, when it was not. In all honestly if you have any respect for your current asset (your car) please take it somewhere else don't settle for the poor service that they provide. They might have the 9.99 oil changes, but if you only knew there that oil came from you would think twice about getting that oil change. Best of luck to you all. More

I went in to shop for a car for the 1st time in a long time. The experience with the salesman was ok. He was clearly inexperienced, but friendly enough. It was his manager that made me leave the place time. The experience with the salesman was ok. He was clearly inexperienced, but friendly enough. It was his manager that made me leave the place knowing I would never go back. This manager was the stereotypical "game playing used car salesman." He was condescending and tried to waste our time by making us go over again everything we had already discussed with the salesman. When we asked about price, he went into vague mode. I have a bachelor's degree in business and manage the accounting department for a large company in the area, so I did not appreciate being treated like "the ignorant woman" who doesn't understand money. I won't ever go to this dealership again. I proceeded to Jordan where I bought the vehicle I wanted and had a marvelous experience. More

Gates Chevy is the only place I trust to have my vehicle serviced. The service department has always been friendly and very professional. Previosly I owned an '01 Blazer and had my share of bad experiences serviced. The service department has always been friendly and very professional. Previosly I owned an '01 Blazer and had my share of bad experiences at other local shops. After being a customer for many years in the service department, I recently had a great experience purchasing my new Malibu from Gates! As a female it can be difficult taking a vehicle in for service, but I would highly recommend Gates to everyone. Thanks for many years of great service!! More