Gary Smith Honda

I had a wonderful experience with every aspect of my car purchase. All people involved were friendly, helpful and honest. The process was quick and painless. The sales staff went above and beyond. Ryan spe purchase. All people involved were friendly, helpful and honest. The process was quick and painless. The sales staff went above and beyond. Ryan spent extra time explaining many intricate details about the car as well as setting up the blue tooth. I have recommended Gary Smith Honda to many friends and will shop there again. More

When I bring my car in for servicing or a problem, Latone is always there to greet me when I pull up and knows me by name....that's impressive, especially when I don't have an appointment and she sees many, is always there to greet me when I pull up and knows me by name....that's impressive, especially when I don't have an appointment and she sees many, many people each day and for as often as she sees me. If I'm waiting on the car, Wayne always comes out and speaks to me and lets me know what's being done and about how long the wait will be. If I drop it off to pick up later, Wayne always calls me or my husband to let us know what's wrong and how much it will cost. I really appreciate that! Whether I'm waiting or picking up, Latone always takes the time to go over everything before I pay for services. Everyone I have dealt with at Gary Smith Honda have been extemely helpful and friendly! More

My daughter was in Destin working for the summer and her Honda would not start. She took it to this dealership and the price to fix an ignition switch on a 1992 Honda Accord was quoted at around $500.00 (ma Honda would not start. She took it to this dealership and the price to fix an ignition switch on a 1992 Honda Accord was quoted at around $500.00 (maybe a little less I don't remember exactly). It was around 300 for the switch and 150-200 for labor. Price for the switch on the internet: 32.00 Price if I replaced it: 0. Price to have another repair shop tow it from Gary Smith, buy a more expensive switch and labor to repair it 200. Never having to deal with this Honda dealer and writing a negative review: priceless. The only positive thing I can say is that they did accurately diagnose the problem and didn't charge me for it (although this is a "known problem"). More

I gave an intranet oil change special coupon for $24.95. No mention was made of additional charges. The bill comes and the charge is $25.60 plus $1.54 tax for a total of $27.14. The amount is not fatal to a No mention was made of additional charges. The bill comes and the charge is $25.60 plus $1.54 tax for a total of $27.14. The amount is not fatal to anyone but it is more than advertised; this is WRONG and disappointing to the consumer. Why say it is $24.95 when it isn't! More

I definitely recommend this dealership to anyone looking for a new Honda. I found just the car I wanted and at the price I wanted to pay. My salesman, Marty, was accomodating and professional. He was also v for a new Honda. I found just the car I wanted and at the price I wanted to pay. My salesman, Marty, was accomodating and professional. He was also very patient! We had the deal finished and were ready to sign the paperwork when I changed my mind about the color! Marty didn't even blink. He and the staff at Gary Smith graciously and diligently worked to get the color I wanted. I am very happy with my new Honda Pilot. I plan to come back to Gary Smith in the future when I am ready for a new car. More

My salesman, Marty Buchman, has to be the TOP SALESMAN since I bought my first car from my Father back in 1980. Marty and Gary Smith Honda were wonderful in every aspect from testing driving the Pilot to since I bought my first car from my Father back in 1980. Marty and Gary Smith Honda were wonderful in every aspect from testing driving the Pilot to signing on the dotted line November 26, 2010! I have and will continue to refer my family, my friends and business associates to Marty as he gave of himself and represented Gary Smith to the nth degree in salesmanship!!!!! Marty took the time to show us the car and even drove to my house to make sure all my paperwork was properly completed. In this day and age when customer service seems to be a dying art, it is refreshing to find people like Marty and Gary Smith Honda to excel and treat me and my husband, Joe, as valued customers. Sadly my Father died in 1996 but I know he would have said "Good Job Marty" and "Way to go Gary Smith Honda"!!! More

Was skeptical about going to this dealership after reading the reviews here while I was researching the Honda CR-V and Subaru Forester. Test drove both and like them very much. I went with the 2010 Ho reading the reviews here while I was researching the Honda CR-V and Subaru Forester. Test drove both and like them very much. I went with the 2010 Honda CR-V EX-L w/NAVI as thy beat Subaru by a long shot on price. They had quoted me an internet price on an EX-L without Navi, but when I test drove the one with the NAVI, and with other features on interior, mats etc. They still gave me an outstanding price with 0.9 financing for 5 years. I was flabbergasted as I had a preapproved Credit Union loan at 3.7%. Gator did the financial paperwork and tried to sell me extras, but he treated me with respect and professionalism. I would trust this dealer with everyone as they are truely a great Honda Dealer!! More

My husband and I just moved here from out of state, we had 2 older vehicles and needed a more dependable vehicle since we were living out in the country. My husband and I stopped in and Joel helped us. He had 2 older vehicles and needed a more dependable vehicle since we were living out in the country. My husband and I stopped in and Joel helped us. He was very informative, never pushy. We took over a month to make up our mind, because we were looking at all makes of vehicles. During this time, we called and stopped in several times. Joel answered all our questions and was very helpful. When we finally made up our mind, he worked very hard to give us excellent trade in's, both our vehicles were older, but he got us good values for them. We are very happy with Joel and take our vehicle there for service. No complaints, just polite, helpful people that we have come in contact with. We will buy our next vehicle there also. More

In April of 2010 my 18 yr old son bought a 2007 Jeep Wrangler from Doug Hogan. After driving the vehicle for a couple of weeks he discovered that the transmission seemed to be slipping but because he wa Wrangler from Doug Hogan. After driving the vehicle for a couple of weeks he discovered that the transmission seemed to be slipping but because he was not sure, he thought it was just the gear shifter & the way he was using it. After this went on for a couple more days, he mentioned it & I told him to have it checked out. When he took it down to the local transmission repair center and they told him that he had to have the transmission assembly replaced due to the fact that the 1st gear was slipping. This is something that has been going on since he purchased the car & should have been noticed when the "55 point inspection" was done by the service center at Gary Smith Honda. When we called to talk to the salesman about it, he was not available so I spoke with the Sales Manager (Mike) who was very rude & not professional in any way. I am very disappointed that this dealership took advantage of my 18 yr old son & will NEVER return to this dealership for anything, (sales, service or anything else). After I explained how I felt to Mike (sales MANAGER) he kept talking as I was & then decided to hang up the phone on me. I do not think this is how you are supposed to be treated when talking to anyone much less some one who makes their money from us, the customer!!! More

We fell for the "Bait and Switch", we left once they changed the price because of a "mistake" with the quote over the phone. The quote seemed very good but not unreasonable, with the dealer incentives changed the price because of a "mistake" with the quote over the phone. The quote seemed very good but not unreasonable, with the dealer incentives that were going currently offered. I understand that they are want to get people into the showroom to negotiate, but I just wish they were less cavalier with peoples time. They knew we were driving about an hour to get to the dealer. More