Gary Smith Honda

First I want to say that I believe in the product (i.e. Honda automobiles). So the difference for me is in the experience with the dealership. I have dealt with both Gary Smith Honda and their most local Honda automobiles). So the difference for me is in the experience with the dealership. I have dealt with both Gary Smith Honda and their most local competitor, Pensacola Honda. I received a quote from both for a new Odyssey in 2009. The difference between the two dealerships was Pensacola Honda reneged on their offer once I went to the dealership to consume the contract but Gary Smith Honda was most forthcoming in respecting all their commitments to me by phone and I was even able to negotiate a most attractive allowance for my old Honda. Trish, the sales consultant, was competent. I dealt with her directly and she had authority to commit to a price without having to consult with someone higher in her chain of command before telling me a yes or no on my offers. The service is impeccable. When I took my automobiles there for routine maintenance and service they carefully searched for any additional company information on additional service items published by Honda. When I took my vehicles to Pensacola Honda I was aware of a recall on the VSA system and a minor modification to the computer control system for the engine. Upon leaving I asked about whether these operations were performed on my vehicle and was told by the service manager himself that if it is not directly safety related they do not voluntarily perform these. My service advisor Latone is like a family friend. She is professional and the model of customer service. Training videos could be generated from her job performance. She is upbeat, happy, and comfortable when dealing with virtually every type of customer. When a service department generates that kind of customer confidence they secure for the company a permanent client that will keep returning to investigate additional products. Gary Smith Honda is the best Honda dealership in the U.S.A.! More

Went in for an oil change on 2/23/2011. Talk to a service adviser about some damage that was done to the vehicle. He stated that it looked like it was about $700 worth of work and suggested I take it to the adviser about some damage that was done to the vehicle. He stated that it looked like it was about $700 worth of work and suggested I take it to the Gary Smith Ford Collision Center to get the work done. Afterward, the other service adviser handed my keys to the service tech and he sped off to the service bay across the lot. I stepped outside to use the phone and I notice the service tech backing my car up pretty rapidly. Meanwhile, another tech driving a new Honda Pilot is honking the horn and yelling for him to stop. I thought to myself, no way is he going to back into that other vehicle. After all, the front driver and passenger windows were down in my car. He should be able to hear. To my dismay, the driver of my car smashed into a new Honda Pilot. As soon as he had the opportunity to get around the other vehicle, he sped off to the service bay. Before I knew it, the service adviser that told me there was about $700 worth of damage rushes over to assure me that "everything looks the same" and that there was "no additional damage done to the car as a result of the crash" that I just witnessed. I immediately call my insurance and await for someone in a position of authority at Gary Smith to speak with me about the situation. No one talks to me and all I can get is a business card for the service director while being told, "You didn't get this from me." I call back the next day and speak with the general manager Mark to express my concern with the situation and let him know that I'll be in to talk with him the following day. He takes my information and says he'll look into it. The next day I get a call from Wayne Owens, the service director, and he immediately starts to accuse me of trying to get one over on them and trying to get my car fixed for free. I assure him that that is not what I want. I just need to exchange insurance information just like people normally do when there is an automotive accident. Mr. Owens continued to insinuate that I was trying to get over on them and refused to share any information about the incident. He raised his voice and used some choice words to tell me that he would not cooperate. I said "Fine. Let's let our insurance handle this.!" He agreed and said that sounds like a good idea. Now all I know is, it is over 2 weeks later and my insurance company still does not have the insurance information from Mr. Owens and he refuses to exchange that information. Mr. Owens seems to believe that the crash his service tech caused did not damage my car any more than it already was. How can the damage go from $700 all the way up to $1700 if they did not cause any more damage to my car? Sure it was added on top of damage that was already there. I did not lie to my insurance and say that my car was perfect before taking my car there. But isn't that a moot point? I feel from how fast the tech was backing up, the way it sounded, the way the other vehicle looked, and the way the service tech reacted, that the crash would have still resulted in $1700 worth of damages even if the car was in perfect condition. I have talked to 5 different people about this and they each keep passing the buck, one to the other, even to someone I've never heard of and have not directly spoken to that was "handling it." I guess the rules don't apply to "big business." If I were to back into someone on the street, I would have to exchange insurance information with the other driver or else I could be cited for a hit and run, regardless of the condition of my car before doing so. It is then up to the insurance companies to decide what action they want to pursue. If you take your car to the dealer and they crash your car into another vehicle, they obviously don't have the same responsibility as "normal" people. So far my experience with the service department at Gary Smith Honda can be summed up with 3 words: unprofessional, careless and over-insolent. More

We went to Gary Smith Honda to purchase a used Honda Pilot. The experience could not have been better. Our salesman, John Wright, was a true professional. He never tried to push us into a sale, inste Pilot. The experience could not have been better. Our salesman, John Wright, was a true professional. He never tried to push us into a sale, instead we had a conversation about our needs and he helped us make a good decision that benefited us. The finance manager, Rayce, was equally as helpful. He made the financing process quick and easy and it never seemed as if he was pushing anything on us. I would recommend the people at Gary Smith Honda to anyone looking to make a car purchase and want to be treated right. More

Great experience! First time car buyers and we felt welcome and like we had known these guys forever. Ken was great with knowing what to show us and so Gator helped us so much on a price we could handl welcome and like we had known these guys forever. Ken was great with knowing what to show us and so Gator helped us so much on a price we could handle. I hope they are both around next year when we are ready to get something else! Thanks guys! More

Both the salesman (Tim Washburn) and finance manager (Rayce Radcliff) were extremely friendly, knowledgeable and patient with our new car search! No "pushy" sales approach, and they were careful to answ (Rayce Radcliff) were extremely friendly, knowledgeable and patient with our new car search! No "pushy" sales approach, and they were careful to answer every question we had, or find someone who did have the answer. We bought a 2011 Fit, and look forward to many years of use with it! We own a Honda Accord already, and knew buying another Honda was the smartest choice for value, perfomance and reliability. More

John Wright was very helpful right from the start. He didn't try to sell me a car. Instead, he talked to me about what I liked, what price range I was looking at, and what features were important to me. didn't try to sell me a car. Instead, he talked to me about what I liked, what price range I was looking at, and what features were important to me. He only showed me cars that he knew I would be interested in, and never once did I feel pressured to buy a car. I am 100% confident that if Gary Smith Honda had no cars on their lot that I was interested in then I could have walked away without anyone trying to show me something that I was not interested in. After finding the right car, Rayce stepped in and really helped me out with the financing and getting the extended warranty and other things I wanted. I really feel that both John and Rayce went above and beyond to help put me in the car that I wanted at a price I was willing to pay. If I am still in the area when it comes time for a new car, Gary Smith Honda will be the first place I look. More

Went to trade in and buy a new car. Had a great time, they were really nice and did not pressure us at all. Very upfront, didn't attempt to hide costs, switch anything out, and spelled out the costs of they were really nice and did not pressure us at all. Very upfront, didn't attempt to hide costs, switch anything out, and spelled out the costs of additional options during the finance discussions. We got the car for a fair price with more for the trade in than I expected. We plan to deal with them for as long as we live in the area. I'd feel very comfortable sending a friend or family member there. More

I bought my first Honda Fit from Gary Smith Honda in 2007. I got all of my maintenance done on my car there and did not have any problems with it the entire time I owned it. I recently went in and tra 2007. I got all of my maintenance done on my car there and did not have any problems with it the entire time I owned it. I recently went in and traded my old Fit for a new Fit. I had a limited budget and could not exceed what I was currently paying for my old car. Paul and the financing staff at Gary Smith Honda not only found an option to help me stay within my budget, but actually SAVED me money! I wouldn't have thought it possible when I went in, but I am paying less for my new car per month than I was paying for my old car. So - if you want a great car, great service, and great maintenance to keep your car running problem free, go to this dealership! Honda Fits are awesome and are the ONLY car I will purchase from now on and Gary Smith Honda is my dealer of choice to buy them. More

My family has purchased several cars from this dealership. They are all very friendly there and they personally knew my mom by name. We were out looking at the cars and Gator came out and called m dealership. They are all very friendly there and they personally knew my mom by name. We were out looking at the cars and Gator came out and called my mom's name and said hi and he and the salesman helped us out the entire time. Last time I bought a car, I was at a different Honda dealership because I was out of the area and the car buying process took FOREVER. Yesterday's purchase was very pleasant and speedy. I would definitely recommend this dealership. I will also say, saleswoman Trish at this dealer is an awesome saleswoman. She just happened to be off the day I purchased my car. More

A month long of car shopping, I decided to take a look at Honda. I work at a very large financial institution and those who own a Honda had nothing but good to say how reliable they are! I was greeted immedi Honda. I work at a very large financial institution and those who own a Honda had nothing but good to say how reliable they are! I was greeted immediately and felt very comfortable with my sales person, Irene(Pat was in training with her). I was able to drive the civic, accord, pilot and then the crosstour which I wound up purchasing. I was impressed with the knowledge both knew about each vehicle I drove. I also greatly appreciated the fact that both listened to me and understood my expectations in finding the right vehicle. They took great care with me- I was able to keep the car and drive it a while before making a decision. I had done my research on pricing and Kim worked with us on making a fair and good deal! "Gator" was awesome when it came time to get down to the finance paperwork. He walked us through everything making sure we understood and was receptive to all our questions. From beginning to end, the experience was super! in the past I have always dreaded looking for a new car. However, buying my 2011 Honda Accord Crosstour with Gary Smith honda has changed my mind in knowing if you buy the best product and find a dealer you can trust, it makes all the difference in the world!! I hope I continue to be as pleased as I have been thus far. I am not second guessing myself and feel pretty good that I made an excellent choice with buying and finding a "family" dealership! More