Gary Rome Hyundai

Truly outstanding customer service I just got back from bringing my 2016 Hyundai Tucson for a regular oil change. Angela always provides me with outstanding customer service. This is o I just got back from bringing my 2016 Hyundai Tucson for a regular oil change. Angela always provides me with outstanding customer service. This is one of the reasons my wife and I keep coming back to Gary Rome to not only purchase our vehicles but also For regular maintenance on our vehicles. Keep up the good work! More

John the salesman was fantastic and Nick who showed me how a As soon as I went to Gary Rome Hyundai dealership I was greeted by John , who was very pleasant and helpful . He worked with me from the beginning to As soon as I went to Gary Rome Hyundai dealership I was greeted by John , who was very pleasant and helpful . He worked with me from the beginning to the end and got me the car I wanted . He’s definitely an asset to your company ! More

Amazing!! I give this dealership 5 stars because they make you feel like their number one priority from the moment you walk into the door. They go above and bey I give this dealership 5 stars because they make you feel like their number one priority from the moment you walk into the door. They go above and beyond making sure you are getting what you want and making the right decision for you. Everyone working at Gary Rome are very friendly, helpful, and welcoming. They go above and beyond helping you with anything and everything you need. More

Excellent I have to say Patrick was very helpful when my car was down! Whenever I had a question, he answered it confidentiality and respectfully! He didn't tal I have to say Patrick was very helpful when my car was down! Whenever I had a question, he answered it confidentiality and respectfully! He didn't talk to me like I was a child and that goes a long way with me!!! I felt he put himself in my shoes to get a better understanding of what I was going through. Great guy!!! More

Amazing Let me say this... Edwin was great!!!! I mean he was great! I was looking for a car within my budget of course and i went to Hyundai very very skeptic Let me say this... Edwin was great!!!! I mean he was great! I was looking for a car within my budget of course and i went to Hyundai very very skeptical. I went to Hyundai because in my opinion the quality of there cars. Anyways as soon as we met and explained my situation, he was on point!!! Edwin knew exactly what to do! He was very very helpful! Very informative. He knew his job!!! Every question I asked, he had answer for which impressed me! But the thing that impressed me the most was he didn't treat me like an idiot! Edwin did not insult my intelligence which goes a long way with me!!!! Much respect!!!! Edwin is an excellent salesman!!! More

Wonderful car buying experience! I can not say enough about this dealership. When they say welcome to the Gary Rome family, they mean it! It started with a call to the dealership on I can not say enough about this dealership. When they say welcome to the Gary Rome family, they mean it! It started with a call to the dealership on a Monday. I spoke to Laura, who was very informative and listened to what I was looking for. She set an appointment for me to come in the next day. I met with Maria LePage the next day. From the minute I met her, I felt like like I had known her forever! The car was already warmed up and ready for a test drive. She knew how much I had my heart set on this one specific vehicle. I had been looking at it on line twice a day for the last 2 weeks, lol. When we came back from the test drive and started making the deal, Gary Rome, himself, came and sat with us. Since I am new to this, my husband needed to get involved. Gary spoke to him on the phone and explained all our options. Both Gary and Maria did everything possible to make sure I got the car I wanted THAT DAY! I never imagined it would be that quick as my husband is beyond stubborn. We are very pleased with the deal we got. I then met with Jason Cisek, Business Manager. He explained all the paperwork that I was signing and went over and answered all my questions about the extended warranty options. After that, I sat with Kevin who helped me set up my BlueLink account. When it was time to leave, Maria reviewed all the special features in my car. She told me anytime I had any questions, to please call. When I left, I needed to pick up my plates at their dealership in Enfield. John helped me and put the plates on. He was just as nice as everyone I met that day. Please, if you are looking for a new car, visit this family. You will not regret it! More

Made it easy Found the car and made first contact on line. Vanessa Williams contacted me immediately. She answered my questions and set my appointment. I met, and Found the car and made first contact on line. Vanessa Williams contacted me immediately. She answered my questions and set my appointment. I met, and completed the sale with John Linnehan in sales and Keith Brecher in finance, both of whom where very knowledgable about their product, professional in their positions and made the whole process easy. Gary Rome and Jack's personal touch add to the positive experience. I highly recommend this dealership. More

SERVICE FAMILY STYLE Sage got me an Appointment the next day! Angela Lynch greeted me in the Service Lane! .... Patrick Hamel Confirmed my appointment this morning... Sage got me an Appointment the next day! Angela Lynch greeted me in the Service Lane! .... Patrick Hamel Confirmed my appointment this morning... my 1:30 appointment was moved to 11:30 just by showing up early. My morning Business appointment finished up early so i thought "Well let's see if they can take me early?" Angela said "There is someone in there now by we can take care of your vehicle after that" Bang Zoom..... AWESOME CUSOMER SERVICE !!! I will never go anywhere else!!! Michael Tirrell Greenfield, Mass. More

The story starts in June of 2018... June 2018, I went to Gary Rome Hyundai with anxiety and feeling nervous. I’ve never done this before. Buying a car. Alone. A single mom with 2 twin 17 June 2018, I went to Gary Rome Hyundai with anxiety and feeling nervous. I’ve never done this before. Buying a car. Alone. A single mom with 2 twin 17 yr old boys who got their license-3 drivers, 1 car. My intention was to find a car for me, and hand the boys my 13yr old car so we can be functional. Gary personally took me in, knew my situation, and partnered me with John. Before I knew it, I fell for a 2017 Tucson. I never felt more taken care of, then I did at that moment. John and Gary promised me that if something didn’t feel right-we weren’t doing it. At that moment I felt that this was all the right thing to do. I trusted them. Needless to say-I love my Tucson. And it’s MINE, and I did that, alone. I did it. Now let’s fast forward. That 13yr old car the boys had, well, the engine blew - 2 days before Christmas. Guess where I went...the only place I knew and trusted- back to John and Gary. My son, just drove home a 2014 Chevy Cruze yesterday, from Gary Rome Hyundai. John, Gary and their ENTIRE team (front desk, back desk, finance, GM all knew my situation) and made sure that they got us a car that was dependable, and something that we could financially handle so we weren’t put into a situation down the road. I want to personally thank John, Gary and the entire team, you guys are the BEST at what you do. To anyone reading this, you will not find a group of people more caring, not only to their customers, but to their community. They truly are the best. More

Amazing! Never seen a dealer work so hard to help a young girl make her first big girl purchase! This dealership helped her get into not something better than Never seen a dealer work so hard to help a young girl make her first big girl purchase! This dealership helped her get into not something better than she hoped for but bigger, safer, and newer. They worked so hard to help her stay not only within her budget max but below it! Thank you for all you did for my daughter! She loves her new 2018 Kona! More