Gary Rome Hyundai

We first arrived at Gary Rome Hyundai on Saturday the 26th looking to purchase a 2012 Sonata. We chose to go to this dealership because I had previously purchased my Santa Fe in 2006 from this dealership 26th looking to purchase a 2012 Sonata. We chose to go to this dealership because I had previously purchased my Santa Fe in 2006 from this dealership and I was pleased at that time with the service offered. We also worked with the same salesman that I had previously dealt with. We discussed what we wanted and he took us out for a test drive. Everything was great up to this point, then we sat down to discuss the numbers. We informed him of our trade (a 1995 Ford Contour that was not in great shape). We discussed prices and his exact words to us were: "If I can meet your offer of $19,000 will you come back tomorrow at 1pm with your trade in so we can finish everything up?" We said yes as this was the offer that we wanted, $19,000 for a 2012 Sonata with the basics. We then arrived on Sunday the 27th at 1pm with our trade in ready to do business as previously planned. He took the trade in and got it appraised while we took another car out for a test drive. Once we got back he was all done appraising the trade in and it was time to get all the finishing touches done. Needless to say we had no idea they had pulled a bait and switch tactic on us. He sat down with us and started off with : okay so we are at $20,900 and with your loyalty award and trade in that will be $20,400 plus sales tax and registration, etc. We were blind-sided. We asked what happened to the deal we had agreed upon yesterday and it was no longer even a consideration. He said this is what we are offering no negotiation on price. They then tried to say we could negotiate on the demo car that we just tested that wasn't even the same color or specifications that we wanted. We then decided to go elsewhere and when we got up and left he didn't even have the courtesy to shake our hands but did say good luck finding what you want elsewhere, let me know how it goes. We then went to Lia Hyundai in Enfield, CT. We had great service, great price, and they did not try to play games with us or pull any other illegal tactics like bait and switch. We will never go back to Gary Rome Hyundai and we don't recommend that dealership to anyone else. If you want the best service from Hyundai then go to Lia Hyundai, we did as did several other of our friends. More

I love Gary Rome!! I bought a Sonata from Gary Rome Gary Rome in 2005 and had a wonderful experience. I worked with Dave Spafford to find the exact car I was looking for. He is a great guy and is very frien Rome in 2005 and had a wonderful experience. I worked with Dave Spafford to find the exact car I was looking for. He is a great guy and is very friendly. Dave treated me with respect, unlike the previous dealership I had dealt with. Dave is now my go to guy in the Service Department. Whenever I go in for service he greets me as family. Thanks Dave, you are by far the BEST! Recently my husband and I decided we were going to buy two new vehicles and the first thing I did was ask Dave if he could recommend someone on the sales staff. As always Dave came through for me. I was introduced to Mark Baron and the fun began. Literally Mark made our car buying experience fun. He is very knowledgeable and took all the time needed to find out what each of us was looking for and then explained our options. Needless to say we bought two new 2012 Tucson’s and we are loving them. I will refer all of my family and friends to Mark Baron and the great staff at Gary Rome. Mark, I want to say thank you so much for a wonderful car buying experience, you are the also the BEST and are my new go to guy in sales!! Cherie Costa More

Good morning, Toward the end of summer I was looking to Good morning, Toward the end of summer I was looking to purchase a more dependable car at which time I asked some friends for referals. My friend bou Good morning, Toward the end of summer I was looking to purchase a more dependable car at which time I asked some friends for referals. My friend bought his Santa Fe from Gary Rome and he introduced me to Jim Wright, who keeps his vechicle in tip top shape. Jim refered me to Gary Rome and assured me they would have the car that would fit me. I then pre-qualified online, with the help of Rick (internet dept). Upon arriving at Gary Rome, in Holyoke, I was greeted by Jim and Rick. I then met Mark Baron who helped me select my 2010 Hyundai Accent. I was comfortable, not pressured and informed. We talked about mileage, dependability and history of the car and others like it. Mr. Baron then introduced me to Jessica O'Shaughnessy who helped me make the payment decisions that were right for me. My overall experience was great and I will be refering my family and friends to Mark Baron and the friendly staff, at Gary Rome , in holyoke. More

Allthough the dealership is a hour from my house, I decided to visit Gary Rome Hyundai because it was the only dealership in the area that had a fully loaded Marathon Blue Veloster. I decided to lease decided to visit Gary Rome Hyundai because it was the only dealership in the area that had a fully loaded Marathon Blue Veloster. I decided to lease the vehicle. I was impressed with the way Bill Watt and the business manager showed me all of the numbers in the lease. They stayed late on a Saturday to take care of all of the paerwork involved and they even delivered the vehicle to my house on a flatbed so I would not have to travel so far. The entire experience was great from beginning to end. If you are looking for a Hyundai, I would strongly suggest checking out Gary Rome Hyundai in Holyoke, MA. More

MY HUSBAND AND I HAVE PURCHASED 4 NEW VEHICLES FROM JOHN. WE ALSO HAVE ALL THE SERVICE ON PAST AND PRESENT VEHICLES AT THIS DEALERSHIP. WE CANNOT SAY ENOUGH GOOD THINGS ABOUT BOTH THE SALES AND SERVICE DEPAR WE ALSO HAVE ALL THE SERVICE ON PAST AND PRESENT VEHICLES AT THIS DEALERSHIP. WE CANNOT SAY ENOUGH GOOD THINGS ABOUT BOTH THE SALES AND SERVICE DEPARTMENTS. MY HUSBAND IS A VERY PICKY PERSON WHICH HE ADMITS TO AND THOUROUGHLY RECOMMENDS THIS DEALERSHIP. GOOD JOB! More

I have used this service department over the past 9 years, and have always been very satified with their service. I have purchased 2 vehicles which are still in use a 2002 Hyundai Elantra, and a 200 years, and have always been very satified with their service. I have purchased 2 vehicles which are still in use a 2002 Hyundai Elantra, and a 2007 Tucson. My experience with Gary Rome's service department is that they are always polite, accommodating and factual. More

I had such a great experience at Gary Rome. I really just went in to "look" but then fell in love with the new Sonota Hybrid! Keith took the time to let me drive multiple different vehicles to make sur just went in to "look" but then fell in love with the new Sonota Hybrid! Keith took the time to let me drive multiple different vehicles to make sure I was testing all my options (it was hard to think of going from a V8 to a hybrid!) But I feel in love with it and Keith worked to get me exactly what I wanted for my trade and got me a super low interest rate!! Had a great great experience! Thanks Gary Rome! More

Every person at Gary Rome's dealership that i had to deal with were great, from the salesman MARK to the people behind the service desk ,the cashier and when i call to make an appointment keep up the good wo with were great, from the salesman MARK to the people behind the service desk ,the cashier and when i call to make an appointment keep up the good work REGINALD SMITH More

I Love dealing with Gary Rome Hyundai, Bill was the perfect Sales Consultant. He made sure that I purchased the best Santa Fe that met my needs. Dominic the business manager made the paper work very perfect Sales Consultant. He made sure that I purchased the best Santa Fe that met my needs. Dominic the business manager made the paper work very quick and easy. I highly recommend Gary Rome, they made my experience very pleasant. More