Gary Rome Hyundai

This is not the first car I purchased from Gary Rome and it won't be my last. I have sent many people to this dealership and all have been satisfied. I always make sure they see Mark Baron.... he is the it won't be my last. I have sent many people to this dealership and all have been satisfied. I always make sure they see Mark Baron.... he is the best! More

I bought a 2006 used Sonata back in 2009 with low miles that started out in good shape. The car was still under warranty which was another year or 20,000 miles. Before the warranty was up, the key starti that started out in good shape. The car was still under warranty which was another year or 20,000 miles. Before the warranty was up, the key starting getting stuck in the ignition. The techs never bothered to figure out what was wrong and simply made me another key (at my expense) which did absolutely nothing to solve the problem. After normal driving for a couple of years, some accessories started falling apart and warning lights started appearing. The tray on the driver's door with all the window buttons broke and dropped down so low that I could not reach the buttons with my fingers. I took the entire door apart and repaired it myself. Next the lens cover on the interior light on the passenger's front door fell off. A replacement lens (cheap plastic) was some something like $12 but I opted to repair it myself. Then the passenger's electric window in front started to slow way down when being raised. It just barely makes it fully up before it stalls. Then the visor above the driver's seat broke and would not stay up and the light no longer came on. No big deal.....but there's more. Then the airbag warning light came on and briefly went off then came on again and stayed on. The service techs at Gary Rome checked it out and told me nothing was wrong and not to put anything under the seat. Cost me 50 dollars to have checked out and turned off. OK, so the airbag light stayed off for a while then all of a sudden it's on again and I was careful about putting anything under the seat. Went and got a second opinion from another dealer who stated it was a problem with the seat belt tension and would cost over $400 to repair. No way, I am paying that just to fix a dumb light on the dashboard. Then I needed a safety inspection sticker while the airbag light is always lit on the dashboard. I found a workaround but am keeping it to myself, at least for now. Then to top it all off, one morning I put the key in to go to work and it would not turn and it would not come out. Had to have it towed to GR and a new ignition was installed at almost $400. In short, the service department is very friendly but techs don't seem to be very well trained. As far as buying another Hyundai........I'm done. I am back to GM where I never had this kind of trouble with any GM car for the past 40+ years. More

I had no intention of buying anything that day. I was in the area and I have been looking for a Jeep so I was just going to do a drive-by. They happened to have a 2011 Jeep Wrangler Sport right up front and the area and I have been looking for a Jeep so I was just going to do a drive-by. They happened to have a 2011 Jeep Wrangler Sport right up front and I had to stop in. Larry Goldman was my salesman and we went for a very enjoyable test drive. We were joking and talking about cats and Larry didn't give me the car salesman talk. I asked for a moment to think it over and he was very agreeable. In no time at all I was back in the showroom where all the salesmen had a smile on and I got the ball rolling because I had to have the Jeep. Everyone was so nice, even the guy who had me filling out the final paperwork to get me into my new Jeep. More

I always dreaded going to car dealerships, but when I stepped into Gary Rome and met with Mark if felt at ease. He made the whole experience enjoyable and stress free. I know when I'm ready to purchase m stepped into Gary Rome and met with Mark if felt at ease. He made the whole experience enjoyable and stress free. I know when I'm ready to purchase my dream car I will definitely return to Gary Rome. More

Service was ok when I went to have a flat tire repaired which turned out that I had to buy a new tire after all. Just wish I wasn't charged the full price even though I changed my mind after it was too la which turned out that I had to buy a new tire after all. Just wish I wasn't charged the full price even though I changed my mind after it was too late. What a waste of money and time. More

My buying experience with Sales Consultant, Mark Baron was top notched. I had worked with Mark previously when I purchased a 2008 Sonata and would not have wanted to deal with anyone but Mark. New car b was top notched. I had worked with Mark previously when I purchased a 2008 Sonata and would not have wanted to deal with anyone but Mark. New car buying is stressful, however, because of Mark, both were a great experience. The first time buying from Gary Rome Hyundai I had my husband to help me, however, this time I was doing it on my own and again it was a stress free, enjoyable experience thanks to Mark. He had all the answers to my questions and guided me with his expertise knowledge. Mark knew just what car would be right for me (again because of his expertise) and he was so right. I can not think of enough words for Mark. More

A terrific experience all the way around. John was friendly, laid-back and low pressure, but at the same time was incredibly responsive, and stepped up to do what needed to be done. Very straightforwa friendly, laid-back and low pressure, but at the same time was incredibly responsive, and stepped up to do what needed to be done. Very straightforward, intelligent, and helpful. Excellent customer service! More

Went in for oil change. Now Hyundai reccomends it be done at 5000 miles but not Gary Rome hyundai. When she was done playing on her phone she berated me for waiting to 500 miles to change my oil. When I as at 5000 miles but not Gary Rome hyundai. When she was done playing on her phone she berated me for waiting to 500 miles to change my oil. When I asked to speak to her manager that's when bad went to worse. A man, I use the term loosely, asked me if I knew anything at all about cars, his words. Well I needed an oil change so I'll try order was moved radio changed and grease everywhere. I again asked for the manager and was told he was in a meeting. No, he was having a smoke. After looking and sitting in my car to see the grease it smelled like smoke and body odor. Never again and I suggest you never start. More

Not the greatest experience. I would not recommend this dealership, but when I expressed concern they did make an attempt to redeem themselves. Country Hyundai was a much better match for our needs. dealership, but when I expressed concern they did make an attempt to redeem themselves. Country Hyundai was a much better match for our needs. More

I came into Gary Rome Hyundai dealership knowing what I wanted in a new car which was the Hyundai Elantra GLS. I had done my research and also knew what my trade-in was worth and John respected that. He wanted in a new car which was the Hyundai Elantra GLS. I had done my research and also knew what my trade-in was worth and John respected that. He was very up front and professional with me in answering all my questions and pointing out all the good features about the Hyundai compared to other cars in its class. So I test drove the car and loved the way it handled and was happy with my trade-in offer. When it came time for financing Keith was very patient and courteous with me in explaining all the details. The best part of my experience was meeting Gary and his dog Jack doing his tricks! I would highly recommend this dealership...5 stars all around. More