Garvey Kia
Queensbury, NY
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457 Reviews of Garvey Kia
The slightly lower score wasn't Claude's fault but the use of a new computer system for inputting info. There was also another snafu as our 2nd key to our new car was lost and now we have to drive (162 m use of a new computer system for inputting info. There was also another snafu as our 2nd key to our new car was lost and now we have to drive (162 miles roundtrip) back up to the dealership. But these things happen and all in all, it was a good deal with a good sales rep at a Volvo dealer. Yeah, we'll go back & see them next year when I need a new car. More
My wife and I usually get our 2008 Kia Optima serviced in My wife and I usually get our 2008 Kia Optima serviced in our hometown in Arizona. In Arizona we bring the car in and the car is taken care of. We t My wife and I usually get our 2008 Kia Optima serviced in our hometown in Arizona. In Arizona we bring the car in and the car is taken care of. We take our car to any Kia dealership and get the same great service, until we took our car into Garvey. We had to pay for the diagnostic test, which was understandable. They found the antifreeze leak at the upper section of the lower radiator hose. They double hose clamped it and topped off the coolant. I checked the coolant level and it was the same as when I brought it in below low. The gas tank valve is bad, since we have an extended warranty, which can be used anywhere at any dealership, Andy at Garvey requested I contact my extended warranty and get authorization from the company n Arizona. So I took his advice and called. The company answered and explained that they cannot send me the monies to repair personally. The dealership needs to call and get authorization for verification of the repair. Prior I had given Andy all the information to do so. I called Andy back the same day I brought the car in for service, which was Wednesday and He said He would call the company and get verification. I left a message o his voicemail following Monday. I called him on Tuesday and He still suggested I call the extended warranty company to get authorization. The extended warranty company said they would gladly pay the dealership for the repairs, so why is Garvey dragging their feet? No return calls or solving the repair issues is bad customer service the dealership will be rated for. More
After going to 2 other dealerships and feeling very frustrated, Dave made it a wonderful experience. Getting me $500 more for my trade within 10 minutes of being there, where the "humungo" dealer took frustrated, Dave made it a wonderful experience. Getting me $500 more for my trade within 10 minutes of being there, where the "humungo" dealer took 2 hours to not do much. I have bought many cars in my time, and this is the BEST experience I have had, hands down! More
I bought a Kia Soul, base model, and I was not told during the sale discussion that the car did not have a spare donut nor a jack. I found out on my own two weeks later that what it had was a 'Mobilit during the sale discussion that the car did not have a spare donut nor a jack. I found out on my own two weeks later that what it had was a 'Mobility Kit' to inflate only certain flats (and this supposedly happened without a jack), and some flats would not be able to be inflated, so basically, I would find myself stranded. If I had known it did not have a spare, I would have included that into the sale discussion. KUDOS TO GARVEY KIA.........THEY HAVE CORRECTED THE ABOVE SITUATION.........A few weeks ago, at a local tire store, I had purchased a wheel and tire as a spare for my new Soul, so that I had one in the car, with an old jack I had. Yesterday, Garvey Kia, reimbursed my for the total cost of the wheel and tire spare, and they gave me a new jack for the Soul. They couldn't have been nicer to me, and I certainly would recommend them to anyone! More
I had been emailing Andrew for many months about a Kia Soul I was interested in. He kindly offered me information as I requested it and did not pressure me to buy. When I did go in he stayed after closing Soul I was interested in. He kindly offered me information as I requested it and did not pressure me to buy. When I did go in he stayed after closing to work with me. He let me test drive and see a few different models and got me pricing and information on them all. When I decided on the one I wanted he gave me a price, which I told him was more than I wanted to pay. He response was very friendly, he said "Make me an offer and I'll see what I can do." I told him what I was willing to pay, he spoke with his sales manager and came back to me giving me the price I wanted. I also got an incredible trade in value for my 12 year old vehicle! Working with Andrew was great, he didn't have that typical car salesman attitude. Very friendly, very little pressure. We worked with Nick to take care of the financing. Nick was very friendly, though slightly eccentric. He did pressure me a little to get some extra warranties like the rust/paint/interior package. I told him I didn't need it, he offered me to do just the paint portion for me to reduce the price. I said no again because I thought it was still too overpriced. After saying no again, he pulled out some coupons and offered a price that was $250 less than what he originally quoted me. At that price, I agreed. Lesson here: don't agree right away because everything is marked up a LOT and they are selling to try to make their commission. Don't let them scare you into things by saying "what ifs". Know what you really need and always make them reduce the price before you agree. Overall a fantastic experience with them and I would highly recommend Andrew to those interested in a new car! More
This was the smoothest car deal we have ever had. The salesperson was patient and knowledgable, the sales manager was willing to work with us and the finance manager spent time explaining everything alon salesperson was patient and knowledgable, the sales manager was willing to work with us and the finance manager spent time explaining everything along with giving us options. They were not pushy or intimidating. I would higly recommend them and will be going back for my next vehicle. Thank you Tom and the rest of the staff at Garvey Kia. More
What a great experience I had purchasing a new Kia Soul! J P Garvey was tremendously helpful, friendly, patient, and low-key--no hard-sell here. He helped me find ways to save money and managed to get a car J P Garvey was tremendously helpful, friendly, patient, and low-key--no hard-sell here. He helped me find ways to save money and managed to get a car on lot for me two weeks earlier than promised. When it came time for the 30-day service, he went the extra mile, driving me to a shopping center so I wouldn't have to sit around waiting, and later even carrying my shopping bags to my beautifully washed car. Even though the dealership is a half-hour drive from my home, I won't mind at all going to get the car serviced. It's a pleasant place to hang out and the people are great. They have a strong reputation in this area for being service-oriented, and it is well deserved. And I love my car! More
when we shopped for a kia, we went to several places. garvey was the only dealership that stood by their quote. they were the best price and the most honest. will do business with them in the future. garvey was the only dealership that stood by their quote. they were the best price and the most honest. will do business with them in the future. More
Everyone at Garvey was great. Everyone from my salesman Devin McNamara to the sales manager and the finance manager were fantastic. I live outside the area and did most of my business over the phone with t Devin McNamara to the sales manager and the finance manager were fantastic. I live outside the area and did most of my business over the phone with them. Devin always stayed in touch and gave me updates when they got a Soul in. Thanks for such a pleasant buying experience. If my next vehicle is a Kia or Volkswagon I will do business with them again. More
I know I was hard to deal with (I am sorry) but they handled everything very well..They aimed to please.. They were bound and determined to find a vehicle in my price range and I appreciated that.. handled everything very well..They aimed to please.. They were bound and determined to find a vehicle in my price range and I appreciated that.. I will definately recommend them to others.. I will definately recomment Scot Ryan as the sales rep to my friends.. He is polite and courteous and very friendly..A true saleman.. Thanks so much to GARVEY KIA Alberta Wells More