Garnet Volkswagen Reading

Excelent experience Due to the recent hail storm, we were in need of two vehicles in a short time frame. We went up to test drive several cars. Following the test drives, Due to the recent hail storm, we were in need of two vehicles in a short time frame. We went up to test drive several cars. Following the test drives, we were blown away by the outstanding service provided by Dave and Jason. They were able to set us up with two vehicles that same day with no hassles. They provided excellent options and worked with us. I highly recommend anyone looking for a vehicle to stop at Reading Audi/VW. More

Body Shop This was one of the worst experiences dealing with The Body Shop and Scott. From not returning phone calls to not keeping us informed, it was highly d This was one of the worst experiences dealing with The Body Shop and Scott. From not returning phone calls to not keeping us informed, it was highly disappointing. When we first arrived, after telling us earlier he would have a rental ready for us he did not and luckily Hertz had a car. We had taken our car in a week before the hail storm back May, and while trying to get a hold of Scott for an update, four days after the hail storm he casually mentioned that our car was damaged by the hail. Something I believe someone could have managed a few minutes to call and tell us. I understand other cars were damaged, but I would have appreciated a quick call opposed to a casual mention. There were a total of four times where I had left a message to receive a call back which was never returned. It got the point where I had to contact the General Manager, Bruce, who was finally able to give me answers. Our car was not in our possession due to this work for over 30 days. We had our rental car for 31 days and had to return it early because we could not afford to keep it any longer. Lastly, when my husband was able to pick up the car, Scott, once again casually mentions that our state inspection was due in May 2014, so rather than giving is a quick call and even offering for them to do it while in their possession, he casually mentions it to my husband as he's picking it up. It is now the end of June and my husband has to relinquish his car once again for inspection. Overall, I am so disappointed in this service we received. I had much higher expectations for our service. This car is on lease from VW, and we were going to finance this vehicle after our lease is done next year, but you have lost us as a customer. More

40k service Service was handled in a professional manner. All questions were answered. Please update my email address to receive percentage off coupons for upco Service was handled in a professional manner. All questions were answered. Please update my email address to receive percentage off coupons for upcoming services. A little attention to detail needs to be done for the courtesy car wash after the service... Either do it right or don't offer it at all.. Half the car was missed.. More

Good job This was a excellent job done by the whole service department! I was taken care of extremely quickly and the people there time and time again are so n This was a excellent job done by the whole service department! I was taken care of extremely quickly and the people there time and time again are so nice! More

Leaving dealership happy is a good thing Purchased a new VW Passat with the help of Lou Bealer. A slight problem arose and it was taken care of immediately. Also received friendly, helpful Purchased a new VW Passat with the help of Lou Bealer. A slight problem arose and it was taken care of immediately. Also received friendly, helpful service from Blaine Hassler and Chris Rust. Car is beautiful, now in perfect condition and we love it. Highly recommend VW Reading for your next purchase. More

10,000 mile service and body repair Service was excellent and faster than I expected. Nate Krick kept me informed and did some extras that I did not request. Great place for service! Service was excellent and faster than I expected. Nate Krick kept me informed and did some extras that I did not request. Great place for service! More

VW for Life! I always wanted a Volkswagen but always assumed they were too expensive to fix but after having my Kia Rio for a year, I just wasn't happy with the ca I always wanted a Volkswagen but always assumed they were too expensive to fix but after having my Kia Rio for a year, I just wasn't happy with the car or the experience with my prior dealership! I came in to Reading Volkswagen and was greeted at the door by Zach, who was super friendly and easy going! I test drove a few vehicles and also price matched and was at other dealerships but this one gave me the best deal and customer service! So easy going and no mind games. I purchased by myself and for the best APR a 2014 Volkswagen Jetta SE almost fully loaded and I cannot be more happy with it! So fun to drive and has all the perks I wanted! Smooth process on their end of signing for the car and the detail on the car was amazing! Friendly sales people, very laid back and the people in the service department are just as friendly! Gave me a loaner car when I got Xzilon put on even though they normally don't do that so I wasn't out of a vehicle for the day! They will do their best to make you happy! Overall very satisfied and I would recommend them to anyone! Hopefully I continue to buy my vehicles from here in the future if I chose to stay in the area! More

Jill Auchenbach-2014 Jetta Jason and the rest of the sales staff were extremely helpful from the moment I walked in the door. Due to the recent hail storm and my car being tota Jason and the rest of the sales staff were extremely helpful from the moment I walked in the door. Due to the recent hail storm and my car being totalled I was left without a car unexpectedly. Jason and Keith Rentschler were both very courteous and knowledgeable making this process very easy for me. I love my new Jetta and have recommended your dealership to my many friends and coworkers who lost their cars also due to the storm. Thank you very much. More

I may invite these guys to Thanksgiving! I stopped by Reading VW just to get a bit of lube on my door hinges. What a great experience! Nate, my service tech, descibed everything he was doin I stopped by Reading VW just to get a bit of lube on my door hinges. What a great experience! Nate, my service tech, descibed everything he was doing, topped off the fluids, and even offered to have the car washed! The service was prompt; the staff was incredibly friendly. I am very, very impressed! More

Poor Initial Greeting Turned Into Positive Sale We were initially greeted by our sales person with her head on her hand and no smile. While test driving she was texting the entire time, and while o We were initially greeted by our sales person with her head on her hand and no smile. While test driving she was texting the entire time, and while our paperwork was being gathered, gave my wife attitude about changing our address. Blaine ended up coming to our rescue with a deal we couldn't refuse and helped us with a great smile. With that said, I would recommend this dealership to someone else. Although, I would also recommend the dealership do some training on their sales team to have a more positive and professional attitude during the sales process. More