Garavel Subaru

I had a terrible experience here and you will too I had a terrible experience at this dealership for which the one star minimum is too high. Valentina Craig and managers David Taylor and Nik Kanazirev I had a terrible experience at this dealership for which the one star minimum is too high. Valentina Craig and managers David Taylor and Nik Kanazirev quoted me an attractive price on a car but then told me they would have to raise it when I tried to make a deposit on it four business hours later. Their dishonest tactics also included refusing to detail in writing the fees on the lease agreement prior to my putting down a deposit, handing me a brochure for their costly extended warranty brochure when I asked for a written description of their free lifetime warranty, telling me that leased cars that are subsequently purchased qualify for the dealership’s lifetime warranty and then retracting the statement when I asked to see it in the warranty description, lying about whether I could trade in my existing vehicle for its equity, and trying to trick us into test driving a higher trim than the one we had agreed to test drive. When I complained about this dishonesty to owner Paul Garavel he refused to rectify the matter. These tactics were likely violations of the CT Unfair Trade Practices Act and Section 5 of the Federal Trade Commission Act, and help explain why they received the worst rating (an F) from the Better Business Bureau. Therefore, do yourself a favor and stay away from these cheats. If you do shop there, have a lawyer lined up to sue them after they defraud you, or at least file complaints against them with the CT Attorney General, Federal Trade Commission, Subaru of America, CT DMV Consumer Complaint Center, etc. If you transacted with them and believe you had a good experience, you may want to re-examine your sale/lease documents. More

It just to be an amazing dealer. Not anymore. Stay away!! Worse buying experience. I had bought five vehicles from this dealership before. But this time the sales manager went out of his way treating me lik Worse buying experience. I had bought five vehicles from this dealership before. But this time the sales manager went out of his way treating me like I didn't know what I wanted. He refuse to give me a new quote on a vehicle just because I change the trim level that I wanted to look at. More

Jay Presley & Amanda Gerpe were superb Both Jay Presley & Amanda Gerpe were very helpful in making us choose to buy from Garavel and to choose the car we finally bought. Jay was not restr Both Jay Presley & Amanda Gerpe were very helpful in making us choose to buy from Garavel and to choose the car we finally bought. Jay was not restrictive during the road test, which is very important. Amanda helped by conveying the corporate cash deal that Garavel was offering to first few customers - this made me go to Garavel instead of Stamford where i bought my Tribeca many years ago. More

Great service I purchased my Legacy through Miles Shapiro at Garavel Subaru. The whole process was smooth, easy and quick. Miles understood my need and expectatio I purchased my Legacy through Miles Shapiro at Garavel Subaru. The whole process was smooth, easy and quick. Miles understood my need and expectation, there were no pressure or haggling and he delivered the car exactly the way I wanted it. More

Excellent customer service Very happy with the overall experience at Garavel Subaru. I would recommend it to everyone. And the best part is the life warranty for my car. Very happy with the overall experience at Garavel Subaru. I would recommend it to everyone. And the best part is the life warranty for my car. More

New Experience When I decided to go buy a corporate car at Subaru, I had no idea what to expect. I have to say, I had a fantastic surprise and excellent buying expe When I decided to go buy a corporate car at Subaru, I had no idea what to expect. I have to say, I had a fantastic surprise and excellent buying experience! From when I entered the very clean, modern, and young-feeling show room, to the very friendly greeting by our sales person, Trish Young. Everything was not Only very professional, but also very effective: presentation of the different car models, Q & A, come to the point! Our decision was easily made, and the deal got closed quickly. We felt home right away, and Trish made it happen. We (my business partner and I) were later on introduced to Mr. Marin to discuss finance, and we had an equally smooth experience there. To our total surprise again, the delivery date came much faster than we thought, and we had a very good delivery experience. Trish knows her product in and out, and we were sent on the road with the feeling that we knew it all. A nice detail was the VIP-kind of delivery. Car presented almost on a plateau which was a nice touch. Also the fact that Trish introduced us to the other important people in Service and the front desk. Thank you! I am sure it will come handy later on. Overall, my business partner and I had an excellent experience, and I would recommend Garavel Subaru and our nice Sales Person, Trish Young, anytime to anyone looking for a Subaru car. Thank You Trish. Georg & Heidi Bel Mondo More

Great Experience, start to finish! This was the smoothest and most haggle free car buying experience I have been involved with. My salesperson Trish Young was top notch and very knowl This was the smoothest and most haggle free car buying experience I have been involved with. My salesperson Trish Young was top notch and very knowledgeable with the Subaru product. Trish kept me informed throughout the whole buying experience and she came in on her day off to go through the delivery of the car with me. I ordered my 2015 Subaru Legacy from the factory which typically takes 8-10 weeks. I was periodically notified of updates as to when it would ship and arrive at the dealer. Garavel Subaru should definitely be considered whenever someone is in the market for a new Subaru. A++ More

Great experience end to end Our experience with Miles at Garavel was fantastic. We had a very specific need and some pretty tight requirements in terms of affordability. Mile Our experience with Miles at Garavel was fantastic. We had a very specific need and some pretty tight requirements in terms of affordability. Miles was able to get us the car we wanted at a great price. The entire process was seamless and stress free. More

Lemons Into Lemonaid Miles Shapiro, man of many talents, now best known for turning a disgruntled Subaru customer into a Subaru customer for life! He is terrific, great to Miles Shapiro, man of many talents, now best known for turning a disgruntled Subaru customer into a Subaru customer for life! He is terrific, great to work with and knows how to listen to customer's needs. I LOVE my Impreza! Many thanks Miles. More

Easiest No-Hassle Car I've Ever Leased Working with Miles Shapiro was "like a breath of fresh air", he was no nonsense and was able to beat the rates of other dealerships in the area. He wa Working with Miles Shapiro was "like a breath of fresh air", he was no nonsense and was able to beat the rates of other dealerships in the area. He was also able to explain everything up-front and was truly no hassle, I got the car I wanted at the price I wanted. More