Garavel Subaru

A great dealership!!! I wanted to express how pleased I was to purchase my 2015 Subaru Outback form Garavel Subaru. I am the type of person that does an extreme amount of I wanted to express how pleased I was to purchase my 2015 Subaru Outback form Garavel Subaru. I am the type of person that does an extreme amount of research before purchasing anything, so purchasing my Subaru was no different. My salesperson is Travis Senick. He was a pleasure to work with and receptive in meeting my needs. Travis gave me a tour of the dealership, including the service area. When I picked up the car, I met with Chaim Tornheim , the business manager, and he was very patient and a pleasure to deal with. The vehicle was exactly as I ordered, from the price, to the options and color. When I picked it up the car it was sparkling and Travis went over every option. My girlfriend was with me when I picked up the car and she expressed to me how comfortable she felt while she was there. What a great dealership!!! More

Exceptional experience at Garavel Subaru! After many years I felt it was time to treat myself to a new car. I did my homework and finally narrowed the search to a 2015 Subaru Outback. My wif After many years I felt it was time to treat myself to a new car. I did my homework and finally narrowed the search to a 2015 Subaru Outback. My wife and I had a scheduled appointment on a Sunday morning to meet with salesman Joe Zerbo. From the very minute that Joe introduced himself, my wife and I felt at ease and we're ready to test drive the vehicle mentioned. Joe took the time to explain all of the Outback's features and answered every question that was thrown his way to our satisfaction. If you are looking to lease or purchase a vehicle from this dealership, I recommend that you ask for Joe Zerbo. Joe is both knowledgeable and professional which will make your purchase of a new vehicle hassle free. He even took the time to introduce me to the staff at Garavel and gave me a tour of the premises. Thank you Joe Zerbo and the staff at Garavel Subaru. Greg Merigliano More

High-quality ezperience My wife and I had never bought a car together before, even though we've been married for ten years. We knew we wanted a Subaru Outback, but there are My wife and I had never bought a car together before, even though we've been married for ten years. We knew we wanted a Subaru Outback, but there are four Subaru dealerships in our area. We spoke to all of them, and Garavel was by far the most responsive, friendly, professional, and attentive. To be honest, a few of the others seemed almost dismissive, as if it didn't matter if we bought the car, because someone would end up buying the limited inventory anyway. Maybe they are right, but Joseph Zerbo made us feel valued and wanted. Joe worked with us on options (buy v. lease, packages, monthly payments, etc.), and then Tom walked us through the numbers. He was also very professional and clear so we had no questions. Joe stayed in close contact once we had signed on the dotted line to make sure we knew when to expect delivery of the vehicle. When it arrived, to meet our work schedule, Joe and a colleague drove it to our house. I just brought the car in for the first oil change, and Joe was there to take care of us again. He paid out of pocket, himself, for the front license plate bracket that didn't come with the car when we got it, because it's the law to have a front plate in NY, and Joe didn't think we should absorb that cost. I would recommend to anyone to work with Joe and Garavel Subaru. More

Wonderful buying experience Worked with Joe Zerbo in purchasing my new 2015 Outback. He was professional and explained the car fully to me. I am very pleased with my experience Worked with Joe Zerbo in purchasing my new 2015 Outback. He was professional and explained the car fully to me. I am very pleased with my experience at Garavel and Joe. More

Best Dealership Experience ! I have worked with Valentina, Tom and garavel before. Hands down best experience still. Attention to detail is phenomenal, care for the customer is PE I have worked with Valentina, Tom and garavel before. Hands down best experience still. Attention to detail is phenomenal, care for the customer is PERFECT ! Purchased a 2015 WRX in May, Returned in December to purchase a Forrester for my wife, answered every silly question we had, both Tom and Valentina provided great "family" service. Thanks ! More

Best experience buying a used car I came with my brother to pick up his extra key for his Subaru and while he was waiting, I looked at the used Subarus. One white one caught my eye. I came with my brother to pick up his extra key for his Subaru and while he was waiting, I looked at the used Subarus. One white one caught my eye. It was exactly what I wanted and I had him look at it. The next day we went back and Travis was our salesperson. He was extremely courteous and knowledgeable about the car and got us all information we requested. I was very impressed by his thoroughness and patience while we waited for all the paperwork to be completed. It was more complex because the car was bought in CT, and I live in NJ. Overall, it was the most pleasant experience I have ever had buying a used car. Connie Roberts More

Sincere Salesman Joe Zerbo was polite and patient, he was very thorough in explaining everything about the car, he stressed that I could call him with questions anytim Joe Zerbo was polite and patient, he was very thorough in explaining everything about the car, he stressed that I could call him with questions anytime. Joe went above and beyond to accommodate my list of needs. He is wonderful and very friendly salesman, he made my experience a great one. Thank you Joe, I'm very happy with my purchase. More

Ask for Valentina We set up an appointment with Valentina via email. Friends had recommended her after their positive experience at Garavel. We knew we wanted a used We set up an appointment with Valentina via email. Friends had recommended her after their positive experience at Garavel. We knew we wanted a used Outback, and were working with a limited amount of time and a limited budget. She patiently explained the differences in their available stock, listening to the things we would like to have (heated seats) and not selling us on things we weren't interested in (sun roof). Overall a friendly and hassle-free experience thanks to Valentina. More

These guys are the best I bought a used Subaru for my son in the spring and had such a good experience that I went back in the fall for a new one for myself. I bought a used Subaru for my son in the spring and had such a good experience that I went back in the fall for a new one for myself. More

I had a terrible experience here and you will too I had a terrible experience at this dealership for which the one star minimum is too high. Valentina Craig and managers David Taylor and Nik Kanazirev I had a terrible experience at this dealership for which the one star minimum is too high. Valentina Craig and managers David Taylor and Nik Kanazirev quoted me an attractive price on a car but then told me they would have to raise it when I tried to make a deposit on it four business hours later. Their dishonest tactics also included refusing to detail in writing the fees on the lease agreement prior to my putting down a deposit, handing me a brochure for their costly extended warranty brochure when I asked for a written description of their free lifetime warranty, telling me that leased cars that are subsequently purchased qualify for the dealership’s lifetime warranty and then retracting the statement when I asked to see it in the warranty description, lying about whether I could trade in my existing vehicle for its equity, and trying to trick us into test driving a higher trim than the one we had agreed to test drive. When I complained about this dishonesty to owner Paul Garavel he refused to rectify the matter. These tactics were likely violations of the CT Unfair Trade Practices Act and Section 5 of the Federal Trade Commission Act, and help explain why they received the worst rating (an F) from the Better Business Bureau. Therefore, do yourself a favor and stay away from these cheats. If you do shop there, have a lawyer lined up to sue them after they defraud you, or at least file complaints against them with the CT Attorney General, Federal Trade Commission, Subaru of America, CT DMV Consumer Complaint Center, etc. If you transacted with them and believe you had a good experience, you may want to re-examine your sale/lease documents. More