Garavel Subaru

Good deal! They had aggressive pricing, straightforward negotiations, and not pushy. Set clear expectations and no surprises. Had to order the Outback, but go They had aggressive pricing, straightforward negotiations, and not pushy. Set clear expectations and no surprises. Had to order the Outback, but got updates every week. Very courteous and helpful was icing on the cake! More

Polite, Courteous, Top notchcustomer service I was emailing around inquiring about ordering an 2015 STI Limited with dealers in NJ and most wouldn't even answer back my request's and the ones tha I was emailing around inquiring about ordering an 2015 STI Limited with dealers in NJ and most wouldn't even answer back my request's and the ones that did were over MSRP. I expanded my search and within less then an hour of sending an email, garavel subaru called me back NOT emailed me back answering all my questions and gave me an unbeatable price so I ordered through them. Valentina called me the next day to let me know the order was placed gave me the order information plus she would keep me informed weekly of any updates throughout the process. Once the car came in I drove the 2hrs from NJ to CT to pick it up and as soon as you walk through the door the level of customer care from the everyone at the entire dealership was top notch. George was extremely helpful signing/going over all the paperwork, explaining all the warranties and different options of coverage as well as all the numbers. Valentina went over the entire car for 30minutes as well as called me the next day to make sure there were no problems with the car or if I had any questions for her about the car that we didn't go over the day before. Garavel subaru was one the best new car buying experience I have ever had it was smooth and painless. Unfortunately living 2hrs away I can not use them for all the service of my vehicle, however I would recommend them in a heartbeat to anyone as well as use them in the future for a new subaru. More

Smooth and easy Corey in sales and George in finance were both thoughful and courteous communicators. Haven't had such an easy, enjoyable car-buying experience in age Corey in sales and George in finance were both thoughful and courteous communicators. Haven't had such an easy, enjoyable car-buying experience in ages. More

Quick, helpful, friendly and reasonable My old car was starting to have trouble. I took it in, got a decent offer from Garavel, sorted out a temporary loaner from them while the new car was My old car was starting to have trouble. I took it in, got a decent offer from Garavel, sorted out a temporary loaner from them while the new car was delivered, and picked the new one up a week later. Joe was quick, helpful and friendly. Particularly worth noting that George Brunner (the sales manager) was very accommodating when it came to sorting out the final details of my lease plan. I'd been given one price on the first visit, but a different price on return. When I queried and explained the situation, he and the team were great in sorting things out for me. Really appreciated the great service and help. Good experience, thanks guys! More

A Team Built on Integrity Joe Z, sales consultant, was very honest, open, and patient in accommodating my needs. George, the business manager, walked me through every detail wi Joe Z, sales consultant, was very honest, open, and patient in accommodating my needs. George, the business manager, walked me through every detail with enthusiasm. Trish was also wonderful in that she formally introduced me to Joe and established the first connection. I'm so happy! More

MEANT TO BE BLACK, 2015 WRX LIMITED I had been searching for a black 2015 WRX LIMITED with no success for quite some time until I found one via the internet at Garavel Subaru. When I inq I had been searching for a black 2015 WRX LIMITED with no success for quite some time until I found one via the internet at Garavel Subaru. When I inquired about the car online it seemed as though I had received a response within seconds from Valentina Craig. She was kind enough to rearrange her busy Saturday schedule due to the fact that I was very eager to see the car and coming from NJ- (because in addition, the car also had a factory sport package included in the price, which was already very close to the numbers that I was getting from other NY/NJ dealers for the 2015 WRX without it) I met Valentina that Saturday, and I can honestly say that my experience with her and the dealership was like getting VIP treatment at an all inclusive luxury resort. I was a little short with my down payment and trade in to get my payments where I needed them to be, however they managed to make the numbers work for the both of us. They were awesome and the car was awesome so I drove it home the following Wednesday. Two weeks later and I am receiving emails , phone calls and even hand written personalized cards from Valentina insuring that my car buying experience from Garavel was nothing short of a "one of a kind, meant to be" experience. I unfortunately live too far away for them to service my car regularly but I can honestly say that I look very forward to dealing with Garavel again in the future should I have any unexpected problems, questions or purchases to in the future. More

GREAT PRICE AND CAR MY MOM AND I WERE SEARCHING FOR A CAR AND COULD NOT FIND ONE. ONE WE WENT TO GARAVEL JAY DID EVERYTHING HE COULD TO HELP US GET THE CAR WE WANTED. EVE MY MOM AND I WERE SEARCHING FOR A CAR AND COULD NOT FIND ONE. ONE WE WENT TO GARAVEL JAY DID EVERYTHING HE COULD TO HELP US GET THE CAR WE WANTED. EVEN THE PRICE FOR THE CAR WAS GREAT. I WOULD GO BACK AND RECOMMEND JAY AND THE DEALERSHIP TO EVERYONE More

Seamless & Easy Out of State Purchase I purchased a 2015 Outback in December 2014 (Basically via the Internet and Via Phone) with a Delivery in February 2015. I was very specific with my I purchased a 2015 Outback in December 2014 (Basically via the Internet and Via Phone) with a Delivery in February 2015. I was very specific with my requirements and to add to the complexity this was an out of state (NY to CT) purchase and involved a trade in as well. This resulted in a rather high level of apprehension on my part but the team at Garavel (Joe W, Amanda & Nik K.) were great and the whole process was made nothing short of simple. I have bought many cars through the years both luxury and basis brands. Joe W. went out of his way to simplify the entire process and explained literally everything, this was followed up by no less that 3 calls to ensure I was happy and satisfied. Thanks again gang, loving the Outback and raving about your team as well. Gary F. More

Best Price and Salesman Overall we traveled to 4 different dealerships looking for a used Corolla S in White and Garavel had the cleanest car by far at a much lower price tha Overall we traveled to 4 different dealerships looking for a used Corolla S in White and Garavel had the cleanest car by far at a much lower price than anyone in the area. Joe W made the buying experience very easy and was never pushy. The grill needed to be fixed and he had it in the shop on a Saturday afternoon ready for us to leave the dealership. More

Stay away If you are looking for a dealership with people who will lie to your face- Garavel Subary is your place. All the information they told me over the pho If you are looking for a dealership with people who will lie to your face- Garavel Subary is your place. All the information they told me over the phone about the 2-year-old car was not true. I spoke directly with the Sales manager to be sure that I got all the correct information before driving two hours to this place. The options they advertised through the phone were NOT what I saw after driving two hours. The dealership lied about the carfax incident reported for this car. I was told that there was a very small paint job done on the rear bumper. When I saw this car, it was very clear that it was NOT factory painted. I am sure it was a major accident and the car should be selling for much less. After I confronted the sales person about this he completely lost interest. I feel very sorry for people who will trust this dealership. You should really stay away from this place if you do not want to be taken advantage of. More