Garavel Subaru

Customer Attentiveness I shopped 3 Subaru, even one in my town, and Garavel was far superior to the others in spending the time I needed every step of the way. I never fel I shopped 3 Subaru, even one in my town, and Garavel was far superior to the others in spending the time I needed every step of the way. I never felt rushed. From the get-go, on the phone, Miles convinced me to hike to Norwalk through the thoroughness of detail he was willing to go into, via phone, about the car and its' features. Time is valuable and he knew I wasn't nearby. Then he advised me on the accessories and helped me decide which ones were important and why. Then Tom knew his stuff and had a very attractive financing rate that was hard to refuse. Bryan was very upbeat, knowledgeable about his product, and efficient in his pick-up day procedures/checklist. Jason was also very welcoming. The dealership was clean and well stocked with drinks and good looking nibbles. At the other dealerships, it was more of an attitude, "get in line and place your order". Garavel got that this was a dramatic change of car type for someone with a newly empty nest and totally was with it on how car color is a big deal for some buyers. I love the car color (an earthy green); the push of a button to drop the middle seats; the Sirius radio included in my package; returning to a vehicle that drives like a car instead of like a truck; the middle row space, needed for big Costco and gardening store runs; and more to be discovered since I've had it less than a week! Thanks to all! Survey design is so enhanced by the pictures matched with names and departments below. Nice. More

Great car buying experience My experience in purchasing a used vehicle here has been amazing! It's obvious that everyone in your company works as a team - never once was I told t My experience in purchasing a used vehicle here has been amazing! It's obvious that everyone in your company works as a team - never once was I told that I would need to wait and speak to someone specific - everyone worked together. I will certainly recommend your dealership to anyone I know looking for a vehicle. Bryan Walsh showed excellent customer service and continues to teach me the features of this car even after the sale has been completed. More

GARAVEL SUBARU OF NORWALK CT: HAS NO INTEGRITY I purchase a used car from Garavel Subaru of Norwalk on 8/22/2015. I had owned it for about 70 days, the warranty in CT was 60 days, and it was d I purchase a used car from Garavel Subaru of Norwalk on 8/22/2015. I had owned it for about 70 days, the warranty in CT was 60 days, and it was driven less than 1000 miles. On or around the 70th day the transmission went on the car. I contacted Gregg Catandella (service manager), and he told me he would look into it and get back to me. Gregg Catandella never called me back. So I went into the dealer a week later to speak to him (he was very rude and yelling at me). After yelling at me, he asked me to bring the car in to look at it. Several days later he called my wife yelling even though I gave him my cell phone. He was very rude to her, and told her it is no longer under warranty. He said they could fix it, but it would cost $3,900 dollars; the purchase price of the car was around $9,000. GARAVEL SUBARU OF NORWALK CT: HAS NO INTEGRITY More

Subaru Outback Impressive dealer! Very smooth transaction! Joe Zerbo was great to deal with throughout the entire process. Tom Nerreau was also a pleasure to work Impressive dealer! Very smooth transaction! Joe Zerbo was great to deal with throughout the entire process. Tom Nerreau was also a pleasure to work with. Overall experience end-to-end was very positive! Would definitely recommend this dealer to others interested in a Subaru. More

Fabulous experience would recommend Garavel Subaru to anyone Wonderful staff everyone was extremely helpful. Jason was a fabulous salesperson. Thank you for everything. WE LOVE OUR SUBARU OUTBACK. Plan to do l Wonderful staff everyone was extremely helpful. Jason was a fabulous salesperson. Thank you for everything. WE LOVE OUR SUBARU OUTBACK. Plan to do lots of winter traveling. More

Subaru Impreza Friendly staff, who are not pushy and willing to work with customer. Would recommend family and friends. Hope to get my long drives out of my new Sub Friendly staff, who are not pushy and willing to work with customer. Would recommend family and friends. Hope to get my long drives out of my new Subaru :) More

Garavel Subaru Corey and the staff at Garavel were a pleasure to work with. They were accommodating to my schedule, informative about the car I was interested in. Corey and the staff at Garavel were a pleasure to work with. They were accommodating to my schedule, informative about the car I was interested in. There was a no-pressure sales atmosphere, the deal was fair, and the F&I process was far more pleasurable than my last experience elsewhere. I'm a week into my fist Subaru after holding onto a Volvo S60 for 13 years. I'm very impressed with the car, especially the EyeSight system. I can't say EyeSight has prevented an accident yet, but this system will save lives. If your not thinking about this system, you should and the test drive won't do the system justice. More