Galleria Chevrolet

The customer service and friendliness was great. However, upon arrival they did not have my paperwork ready and had to wait 2 hours to get with a finance advisor to sign papers. Then had to wait to have prot upon arrival they did not have my paperwork ready and had to wait 2 hours to get with a finance advisor to sign papers. Then had to wait to have protective coating put on car and windshield. Then when we were ready to leave the check engine light came on because of a cracked spark plug. The biggest complaint was the minimum amount of finance advisors available and the fact that if everything is done before arrival the paperwork should already be ready to expedite the process. I purchased over the internet so they should have went over the protection options for me so that the treatment would have already been complete for the exterior and interior. However, overall I was satisfied with the work and very satisfied with JT. More

I am a first time car buyer and felt like I could not have had a better experience dealing with the men I did at Bankston. They were open to working with me on the price of the used car I purchased, and have had a better experience dealing with the men I did at Bankston. They were open to working with me on the price of the used car I purchased, and very honest with me about the bottom price they could offer me. They were able to get me a better interest rate then the one I had from my own credit union and found a way to get my monthly payments into the range I was asking for. I didn't feel haggled or intimidated at any point. I am very pleased with the car I purchased and am so grateful that my experience was not the nightmare I expected car buying to be. I would recommend Bankston Chevrolet and their used car staff to anyone. More

My sales associate, Justin Harmon, was fast friendly and worked hard to get me the truck I wanted at the price I wanted. The rest of the staff that I worked with was just as helpful. worked hard to get me the truck I wanted at the price I wanted. The rest of the staff that I worked with was just as helpful. More

I visited several dealers and finally purchased the car from Bankston, because of the reasonable price. My salesman Andrea is really nice, especially compared with other salesmen I met in other dealers on from Bankston, because of the reasonable price. My salesman Andrea is really nice, especially compared with other salesmen I met in other dealers on that day. She is really nice, patient and friendly, no push or any pressure. She is also one of the reasons I made my mind to purchase the car in Bankston. I am not sure about the follow up service from Bankston since I am a new customer. Hope they can always give the best service. More

THIS NEW CAR DEAL WAS THE BEST I HAVE HAD IN MY WHOLE THIS NEW CAR DEAL WAS THE BEST I HAVE HAD IN MY WHOLE LIFE OF BUYING A NEW CAR. ANDREA GEORGE SHOULD RECIEVE A NATIONAL AWARD FOR THE BEST CAR SALESW THIS NEW CAR DEAL WAS THE BEST I HAVE HAD IN MY WHOLE LIFE OF BUYING A NEW CAR. ANDREA GEORGE SHOULD RECIEVE A NATIONAL AWARD FOR THE BEST CAR SALESWOMEN OF THE YEAR. THIS DEAL WAS THE FIRST TIME THAT I HAVE BOUGHT A CAR ONLINE. I LIVE 117 MILES FROM THE DEALER AND SHE DELIVERED THE CAR TO MY HOUSE AND WE SIGNED THE PAPER WORK IN OUR KITCHEN. IN THE FUTURE I WILL RECOMEND ANDREA GEORGE TO MY FRIENDS. I WAS OVERWHELMED WITH THE CUSTOMER SERVICE ALSO IN THE FUTURE I WILL BE A RETURNING CUSTOMER WHEN BUYING A NEW CAR OR USED. THANK YOU ANDREA FOR DOING THIS FOR US AND THE FINANACING WAS GREAT TO THE LOAN WAS ACCEPTED BY BANK OF AMERICA WHERE WE DO MOST OF OUR FINACIAL BUSINESS WITH SO THAT MADE IT EASIER ALSO IF YOU WANT A QUALITY CAR AT A LOW LOW PRICE GO TO BANKSTON AND ASK FOR ANDREA GEORGE. WE LOVE YOU ANDREA!! WILEY AND IONA CARPENTER More

Andrea knows about the information of the car I wanted to buy, hence she is able to brief me about the functionalities of the car. She is also there punctually on scheduled time to meet. buy, hence she is able to brief me about the functionalities of the car. She is also there punctually on scheduled time to meet. More

Everything was smooth as can be imaginable!!! Very friendly sales staff and will be a repeat customer in the future!!! Jeff Files came in on his day off to properly take care of needs and wants!!! O friendly sales staff and will be a repeat customer in the future!!! Jeff Files came in on his day off to properly take care of needs and wants!!! Outstanding experience!!!! More

David price was immensely helpful in all aspects of the car buying experience, is a great listener, made several meaningful suggestions and is an all around good guy! car buying experience, is a great listener, made several meaningful suggestions and is an all around good guy! More

I liked Jessica and David very much. I liked that Jessica gave us a "best price" over the phone. A lot of the dealership salespeople would just say "Come on in and I guarantee we'll give you a good Jessica gave us a "best price" over the phone. A lot of the dealership salespeople would just say "Come on in and I guarantee we'll give you a good price". We knew the car we wanted, the package, etc... It was just a matter of settling on the price and I did not want to visit a dealership until we agreed upon a price. I very much appreciated Jessica giving me a price over the phone and that it was honored once we got to Bankston. Everyone was very friendly and their service dept. has always been great! We bought from this dealership when it was Steakly Chevrolet several other times, both new and used. I have always been very pleased and they did not fail me this time. I have already told several people about how great this car buying experience has been with Bankston. More

I purchased through the Internet department, and the entire process was excellent. Kristie Henderson was able to quote a competitive price that gave me no reason to shop at other dealers. Kristie provid entire process was excellent. Kristie Henderson was able to quote a competitive price that gave me no reason to shop at other dealers. Kristie provided the quote VERY quickly through e-mail and answered other e-mail questions just as quickly, and she arranged for the specific car to be ready for test drive when we arrived the same day. The communications were very efficient and worry-free for me - after the quote, I was able to continue with some work that day until the appointment, as I could determine that I already was leaning to complete the purchase with Bankston that day. When we arrived, Jessica Robinson helped us through the rest of the process through test drive, a switch to another car (with another color that we liked once we saw it) without much delay, the GM rebates process, financing and car prep. I was prepared with a bank financing option, and Bankston was actually able to find a better rate than my option and than the standard GM financing option (so it helps to check your financing options). The sales leader and staff were also very helpful and supportive for our visit. The head of the service department introduced himself to us in the finance department and offered his support for us in the future. We were happy to buy from Bankston and will be happy to see them in the future for service. I highly recommend anybody to shop at Bankston Chevrolet. More