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Galeana Chrysler Dodge Jeep Fiat
Fort Myers, FL
505 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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505 Reviews of Galeana Chrysler Dodge Jeep Fiat
October 17, 2023
DONT EVER GO TO THEIR SERVICE DEPT Worst service depart took 2 hrs before the mechanic showed up then George was looking for him took 2 hrs before the mechanic showed up then George was looking for him More
by Joanna Mancini
Employees Worked With
Dom who after 2 hrs did not work on car he
October 03, 2023
David Scharnweber was honest, extremely knowledgeable, and a pleasure to buy a mini-van from along with the finance person Angel was fantastic!! I called in about a vehicle in stock, it was pulled up whe and a pleasure to buy a mini-van from along with the finance person Angel was fantastic!! I called in about a vehicle in stock, it was pulled up when they arrived and everything was exactly what was promised on the phone. All fees and final price was what I was told and made the decision easy and stress free. Thanks so much David and Angel. More
by Dave T
Employees Worked With
Jim Doyle, David Scharnweber, Ross Rao, Angel Pagan
September 11, 2023
The new Service Manager is horrible. Run away from this dealership, do not buy from them. A large part of the dealership experience is the service department. THEY WILL NOT HONOR THEI Run away from this dealership, do not buy from them. A large part of the dealership experience is the service department. THEY WILL NOT HONOR THEIR WORD. Their General Manager will not engage into resoloving any issues. Sales Manager will not engage. Natually, the owner Frank Galena will not engage. Just a flat out horrible customer service experience and THEY ARE NOT TO BE TRUSTED. More
by chapmans
Employees Worked With
New Service Manager as of 4 months ago
September 07, 2023
I recently had some challenges with my Chrysler Pacifica, and I must admit, I was quite frustrated. However, I want to take a moment to commend the exceptional service I received from Kristi and Shelly at Ga and I must admit, I was quite frustrated. However, I want to take a moment to commend the exceptional service I received from Kristi and Shelly at Galeana Chrysler. Kristi went above and beyond to address my concerns, showing genuine care and dedication to resolving the issue. Even when I might have come across as an impatient customer, she remained professional, understanding, and committed to ensuring my satisfaction. Her efforts truly made a difference in my overall experience. Additionally, Shelly from customer service was instrumental in facilitating the process. She was attentive, responsive, and played a crucial role in ensuring that my concerns were addressed promptly. While challenges can arise, it's the response and service quality that truly matters. I'm grateful to Kristi for turning my experience around. Their dedication to customer satisfaction is commendable, and I would recommend Galeana Chrysler to others based on the outstanding service I received from these two professionals. More
by Wilson
Employees Worked With
Kristi
September 06, 2023
I recently had my 2018 Chrysler Pacifica Limited's engine replaced at Galeana Chrysler in Cape Coral, FL. The work was completed on 08/28/2023, after over two months in service. My service advisor was Jason replaced at Galeana Chrysler in Cape Coral, FL. The work was completed on 08/28/2023, after over two months in service. My service advisor was Jason Steinsultz, and the invoice number is 249028. The total amount paid was $13,770.22. Just an hour after picking up my car and while driving back home, my car broke down near Venice, FL. An inspection by Douglas Chrysler in Sarasota revealed that the transmission cooler line had popped out, causing a significant transmission oil leak and subsequent loss of the transmission. The estimated cost for this additional repair is $7,453.09. Despite multiple communications with Galeana Chrysler's Service Manager, Kristi, I have yet to see a resolution. Each day without my car adds to my inconvenience and financial burden, as I've had to rent cars during this period. Adding to the frustration, I've been trying to reach the Customer Relations Manager, Shelly, every day. My calls always go to voicemail, and she has never returned any of my calls. I had hoped for a quick and amicable resolution to these issues, but that has not been the case. If you're considering services from Galeana Chrysler, I would advise proceeding with caution based on my experience. More
by Wilson
Employees Worked With
Kristi, Shelley Cleveland
April 22, 2023
Tim was amazing! When we arrived at the dealership, he made buying a new car the most comfortable experience ever. He went above and beyond for us every step of the w When we arrived at the dealership, he made buying a new car the most comfortable experience ever. He went above and beyond for us every step of the way. Once we found what we were looking for, he made the rest of the process quick and painless, and he didn't stop there. He showed us every bell and whistle our new truck had to offer and ensured we were confident driving it off the lot, learning everything there was to know about it. Thank you, Tim, for providing us with your knowledge, expertise, and outstanding service. And thank you, Galeana, for exceeding all of our expectations!! More
by Dwilliams54
Employees Worked With
Tim Zubrycky
December 26, 2022
Brought my Challenger there because I bought the tire program when I bought my 2021 Challenger there. I said my driver side rear tire had a slow leak. They completed the service - I thought. I went home. program when I bought my 2021 Challenger there. I said my driver side rear tire had a slow leak. They completed the service - I thought. I went home. Then I was concerned given the history of exceptionally poor service with Galeana so I called. The service advisor wrote that I said the tire is low. Please don’t bother with this place. Thier inept and unwilling to help. More
by connieslpc
Employees Worked With
Chris Lopez, Albert Gesualdi
December 03, 2022
Service Department is awful. It’s have purchased my last 3 vehicles here but NEVER again. I brought in my jeep wrangler because it has the infamous death wobble. This is a wel It’s have purchased my last 3 vehicles here but NEVER again. I brought in my jeep wrangler because it has the infamous death wobble. This is a well known and well documented problem with jeeps. I was sold an extended warranty with my jeep that apparently does not cover this well known concern. My jeep only has 37,000 miles. Now the term DEATH has me a bit concerned- but NOT Chrysler Jeep. The part to repair this issue is on back order so I was charged $100 to get back into an UNSAFE and DANGEROUS vehicle because “Chrysler won’t cover a rental for more than a day” per Jason in the service department. Well how about Galeana give me a lease/rental vehicle until mine is repaired????? So DO NOT TRUST GALEANA. They do not care about the customer - they only care about the money that can scam off you to “diagnose” your vehicle More
by Ldydi67
Employees Worked With
Jason in service
November 19, 2022
Buying a car, fine. But if you need service, horrid. Everything takes forever. No updates. Rude service advisers. Spend your money elsewhere But if you need service, horrid. Everything takes forever. No updates. Rude service advisers. Spend your money elsewhere More
by Brandy wine
Employees Worked With
George
