Galeana Chrysler Dodge Jeep Fiat

By fat the worst sales experience for anyone to have and the reason I would never purchase a Jeep is because of Mr Richard Cecil of Galeana Jeep. From the minute we were introduced to Mr Cecil he was rude, the reason I would never purchase a Jeep is because of Mr Richard Cecil of Galeana Jeep. From the minute we were introduced to Mr Cecil he was rude, condescending and less than friendly. He kept trying to tell us that our trade was a piece of worthless junk and that his new Jeep was worth $1M! Mr Cecil walked into the sales office as if a genie appearing from a bottle and decided that I was an idiot because I am a woman so I must not know anything about automobiles. This guy is an expert thief who offered us $5000 less for our vehicle than it was worth and tried to charge us $3500 more for his car than any other nearest reputable Jeep dealer. Stay away from these dishonest people. What a disgusting display of behavior. More

I have a nothing but great service for my 3 Jeeps. Never felt like I was charged for things that I did not need. Great service department. felt like I was charged for things that I did not need. Great service department. More

had a rear seal leak that was origiAlly fixed in mo.and still on warranty. took it to galeana, told them the problem. they said it WAS on warranty. i get a call, its not on warranty and will cost us over 4 still on warranty. took it to galeana, told them the problem. they said it WAS on warranty. i get a call, its not on warranty and will cost us over 400$. went back and spoke with mike-service mgr whom said a pin was missing thus it wasnt on warranty. we called our service mgr in mo.whom said it was put in and how did we drive 5,000 miles without it?! the wheel would of fallen off of the truck without it! mike said dusty said it wasnt there and that was the price-$38 for parts and over 300 for labor plus diagnosis fees. he was rude, discortious,had a terrible attitude and didnt seem to care about our busines. we took it to another nationwide garage who fixed everything within 1 hour for $168.(which is what our guy in mo. said it should cost).we had to pay galeana 99$ labor fee to get our truck back or he-Mike would put a lien on our truck!!!!DO NOT USE THIS SERVICE CENTER. THEY PREY ON SENIORS AND TOURISTS.THEY OVERCHARGE, AND FABRICATE PROBLEMS. THEY LIE ABOUT WARRANTY WORK, probably figuring once its in their garage you will just go ahead and have them fix it. looks like im not the only one they tried this on. More

This is my personal opinion. AVOID THESE IDIOTS! Visited this place two times and hated both visits. Dusty from service has an attitude problem. These guys did an inspection at 47 thousand miles and stated this place two times and hated both visits. Dusty from service has an attitude problem. These guys did an inspection at 47 thousand miles and stated “spark plugs appear to be original” and should be replaced when in fact they had less than 200 miles on them. The estimate to replace these plugs was $250. It cost me $11 and took less than 15 minutes on our Caliber. They also stated “replace front brake pads and replace front brake rotors” when in fact they front pads have less than 15 percent wear and the rotors mic out at 1.005 and 1.004 respectively. The estimate for this repair was $472.25. These guys are a joke. Overpriced for work that does not need to be completed. I never thought a dealership would try to steal from me. If you are with Galeana feel free to contact me by referring to 161582. I have everything forensically documented here. More

Took car in for warranty work. Dealer set tire pressure at 36 PSI not 33 as recommended so tire pressure light would go out rather than retraining sensor. Air conditioning would not go below 54 at vents w at 36 PSI not 33 as recommended so tire pressure light would go out rather than retraining sensor. Air conditioning would not go below 54 at vents when I took in. They said it was 44 but when their tech tried to get it to 44 in my presence it would not go below 54. Severe wind noise rattle. They said they couldn't hear it and would not take a drive to hear it. Attitude of Service Manager was terrible. Called the owner, Frank Galeana, who said he would talk to Service Manager. Called me back and said there was nothing they could do. Took car to Naples Chrysler and fixed everything under warranty. Galena soaked me for $62 to change oil and rotate tires. Naples offers same thing plus a car wash for $49. More