Future Nissan of Roseville

BEWARE OF ~FUTURE NISSAN~! IN THE ROSEVILLE AUTOMALL IN CALIFORNIA. WE BOTH EXPERIENCED UNPROFESSIONAL AND BITTER TREATMENT WITH THE SERVICE DEPARTMENT WHICH COMPROMISED THE PLEASURE OF OUR NEW XTERRA IN CALIFORNIA. WE BOTH EXPERIENCED UNPROFESSIONAL AND BITTER TREATMENT WITH THE SERVICE DEPARTMENT WHICH COMPROMISED THE PLEASURE OF OUR NEW XTERRA PURCHASE. WE HAD TRUST THAT THE SERVICE DEPARTMENT COULD HANDLE THE ADDITIONAL $4000 IN OPTIONS. WE WERE WRONG IN EVERY WAY. WE ARE WARNING CUSTOMERS NOT TO GO THERE. MOST SINCERELY ~ BARBARA & MICHAEL FLORENTINE, More

Nissan Consumer Affairs Good hour to you: The Nissan Consumer Affairs Good hour to you: The following email has been sent, return reciept for the last 2 days with NO responses what so ever. Nissan Consumer Affairs Good hour to you: The following email has been sent, return reciept for the last 2 days with NO responses what so ever. Could the person who pledges to true customer satisfaction assist us in ours. EMAIL: Dear Steve Pleau, Paul Laser , and Brandon Burnsed, Future Nissan, Roseville, California: My wife and I bought a bran spankin new 06' Xterra on New Year's Eve 2006. We called the service dept. on Thursday, to scheduled an appointment for Friday 9am to install the Lo jack, another alarm and Xzilon. My wife was told to expect 5-6 hours perhaps two days because of the schedule. Later that afternoon we brought the vehicle in for the additional $4,000 + package of Alarm, Lo Jack and Xzilon installation per due bill. Barbara left early from her new job and I woke up early as I work graveyard. We brought the vehicle in when we did because we live darn near Elk Grove, and with both working opposite hours makes for a 9 am drop off most difficult. We were checked in and good to go. On 1-6 we got a message from Jim Fell telling us that the Xzilon had been applied and that we could come pick it up and reschedule an appointment for the Alarm and Lo Jack because these items were not scheduled. Instead of bringing our New Truck home on Saturday... expecting a job well done, the service department fell way short of reasonable expectations. Monday was truly a customer satisfaction melt down. Promises of "we'll make it right", "we want you to be happy" , an offer for a free detail (which is insulting, since that's what the Xzilon should've included right?) as well as getting transferred from dept. to dept. were at best false hopes and frustration for the entire day. Long Distant charges to boot! So here it is 5 days later and we finally have our truck back. Now the concern is... have we had the best service in installations and applications possible. The bottom line... We want to be happy having bought a new truck from a local business. We would love to have back that great feeling of the bran spankin new purchase. However Future Nissan has had our truck longer than we have, and that bran new feeling has been compromised. We wait for your move. I know it's not much but Mike would love the Tow Package for the Xterra. It would help to good deal to mend the disappointments and locking horns that especially took place today. In addition, we've not yet received the Xzilon Warranty information, the Retractable Cargo Cover, the Ajustable Cargo Organizer, nor the $1000.00 cash rebate, which is in addition to the 4% financing choice. Our complaint may not be as important to you as it seems to us, however, how the company handles it should be. Call us ASAP to resolve this before more time goes by. Most Sincere, Michael and Barbara Florentine More

Michael has always worked with me in getting the service needed. If I was in a financial bind and couldn't do everything at once he would give me the best recommendations at the time. They guys in the servi needed. If I was in a financial bind and couldn't do everything at once he would give me the best recommendations at the time. They guys in the service department treat me well and don't speak to me like I'm a "dumb female". And I trust what they tell me because I usually go get a second opinion and end up hearing the same thing. They are comparable in pricing and I only rated the quality of work a 4 because really...what can I really know? I know that I never have to take the car back after a service because it wasn't done properly like on Honda dealership on Auburn blvd that I bought my first car from and thought I had no brains because I was female. More

I dealt with the Internet Sales Department because I believed it would be the most efficient way to handle getting a new car since I am self employed and don't have the time to run around to various dea believed it would be the most efficient way to handle getting a new car since I am self employed and don't have the time to run around to various dealerships. I was told that I was approved for a car and could come pick it up the next day. A week and a half later I received a letter stating that Nissan would not accept me for a loan and that I would have to return the car per the Recission provisions of the contract. I was shocked and very angry!! No one ever told me that my credit was not acceptable, or that I would have to return the car. When I called Mark he said he knew nothing about any letter and that as far as he knew I was approved. I then got a call 2 days later stating that I would have to return the car and get something less valuable. YEAH RIGHT....like I want to deal with these lame sales people!!!! Do yourself a favor DO NOT buy a car from this dealership. More

I was allowed to drive off the lot without the deal being finalized. I was called two days later and told that in order for me to keep the car that I was told I qualified for, I would have to come up with an finalized. I was called two days later and told that in order for me to keep the car that I was told I qualified for, I would have to come up with another 500 dollars down. They didn't say one thing about the deal not being finalized. Now, 6 days later, I am returning the car because the service I got from the finance dept. at Future Nissan absolutely SUCKS!!! This is not the first time I have experienced this. I have someone I work with go through the same thing. WHATS YOUR PROBLEM???? More

The sales reps omitted some payment / trade-in information and i may have to pay quiet a bit more. They apologized but I believe they may have lowered my trade in value to lower my payments tog et information and i may have to pay quiet a bit more. They apologized but I believe they may have lowered my trade in value to lower my payments tog et us to buy the SUV, only to call us later and ask for more money. Also, I had left some items in my trade-in and have left NUMEROUS messages with several sales / service people but no one will return my calls or belongings. I DO NOT recomend this dealership because I have never been treated so poorly or with such dierespect. More