Future Nissan of Roseville

Poor customer service and back end financing The sales person was polite and courteous and worked with us. Jay on the other hand, had the contract written up for $500.00 more than the agreed upo The sales person was polite and courteous and worked with us. Jay on the other hand, had the contract written up for $500.00 more than the agreed upon price. The price of the car they located, for us, was less than the price of the car on the lot. (No price adjustment). The finance person (can't remember his name) was not up front and forth coming in answering all of my questions. He sold us maintenance and service agreements that we did not want. We canceled the agreements and the dealer said they would forward the refunds to our lender. Should not have had to go through this. Kyle was supposed to order a replacement passenger side mirror, as it was damaged when the 3M protective bra was installed. Cannot get Kyle to return my calls. Three weeks and five telephone calls later still no replacement mirror. The worst car purchase experience in my 52 years as an adult and I have purchased dozens of cars in that time. Would not buy another car from this dealer or recommend them to anyone. More

Excellent Experience! Dominic Lao and Dustin were very friendly and easy to work with. I felt no pressure and they were able to get me what I asked for. They were very fr Dominic Lao and Dustin were very friendly and easy to work with. I felt no pressure and they were able to get me what I asked for. They were very friendly, helpful, and made my car buying experience smooth sailing! More

Just bought my new car Hector Murillo was a pleasure to work with and the process was hassle free and stress free. He was friendly, cheerful and had a great sense of humor. Hector Murillo was a pleasure to work with and the process was hassle free and stress free. He was friendly, cheerful and had a great sense of humor. I would recommend this dealership. More

Great Experience I am very pleased with my experience at this dealership. My sales consultant, Dominic Lao, was very helpful, friendly and determined to find me the c I am very pleased with my experience at this dealership. My sales consultant, Dominic Lao, was very helpful, friendly and determined to find me the car I wanted. I usually get aggrivated at dealerships because of price haggling, all the paperwork, etc, but I had a pleasant experience here at Future Roseville. I truly had a fun time. Who says that when they go buy a car? Very easy process and hassle free. They also gave me a GREAT price on my trade in. Thanks to Dominic, Dustin, Ritchie, Tommy, Johnny and all those who made my car buying experience at great one. More

Finally an electric vehicle with mileage and value I have waited for 6 years for an all electric vehicle that is smart, over a 100 miles minimum per charge and value. Alex was fantastic as he knew the I have waited for 6 years for an all electric vehicle that is smart, over a 100 miles minimum per charge and value. Alex was fantastic as he knew the car from front to back and was able to obtain the price that was within my pricing requirements and took the extra time to make sure the car was perfect when I drove it off the lot. And by the was met me the next day for my first free "fill up." Frank the finance manger took the time to absolutely make sure I obtained the best finance package and I now have the perfect work vehicle ..... MY NEW FUTURE NISSAN LEAF! More

Dream Come True WoW!! Will made my dreams come true, I was going to settle for a base model Maxima but Will and staff proved to me I didn't have to sending me home in WoW!! Will made my dreams come true, I was going to settle for a base model Maxima but Will and staff proved to me I didn't have to sending me home in a Maxima SV at a great price and a payment within my budget. So, before you settle I beg you to visit my friends at Future Nissan of Roseville but don't forget to ask for my new friend Will. Oh, I forgot to mention your not stuck in some box waiting, you'll be made comfortable while you wait I caught the college basketball game and didn't go thirsty. So, remember if your looking for that out of box experience go visit by friend Will and let him make your dream come true, thanks everyone. More

perfect 10! Immaculate customer service from Scott Johnson. I manage a high volume customer service base department. I do monthly rating 0 -10 and 10 being perf Immaculate customer service from Scott Johnson. I manage a high volume customer service base department. I do monthly rating 0 -10 and 10 being perfect for my employees Scott would make a perfect 10 on my scoreboard. Also Devon the finance manager has phenomenal customer service skills. My family and I appreciates astounding team work. More

Great place Love this place. Great service. Came in to buy a car and felt right at home. Everyone there was friendly and I will definitely tell my friends. Love this place. Great service. Came in to buy a car and felt right at home. Everyone there was friendly and I will definitely tell my friends. More

We weren't even looking to buy a car!! But they charmed us...lol Just kidding, but seriously, it was a really nice experience. All we wanted was a comfy car with navigation. Jeremy didn't But they charmed us...lol Just kidding, but seriously, it was a really nice experience. All we wanted was a comfy car with navigation. Jeremy didn't try to sell us leather interior when all we wanted was cloth, or a moon roof, even tho the car we ended up choosing had one. Everyone we came in contact with was nice and courteous. I wouldn't hesitate to recommend them to any friends or family who are in the market for a vehicle. Thanks guys! More

Great Experience I bought my car from Future Nissan in August. My salesman Jeremy Felker made my experience seamlessly smooth. I literally drove 1500 miles to have h I bought my car from Future Nissan in August. My salesman Jeremy Felker made my experience seamlessly smooth. I literally drove 1500 miles to have him handle my trade in. I gave him the specs of what I wanted and he had an array of cars picked out to fit my needs when I got there. He was great about returning all my calls and emails both prior to and following the sale of my car. Took the time to sit and show me all the great features about my new car. I never felt rushed or pressured during the month long search for my car. When I'm in the market for another car I will happily make the trip back to California to work with Jeremy again. I highly recommend this dealership and salesman to anyone even contemplating buying a car. More