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Future Nissan of Roseville

Roseville, CA

4.7
837 Reviews

600 Automall Dr

Roseville, CA

95661

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837 Reviews of Future Nissan of Roseville

February 20, 2025

I have owned 5 Nissans and have always had excellent service. Yesterday I dealt with Jeff Jones. I asked him a simple question. He became visibly angry and accused me of blaming him for something, whic More

by joannewebb8360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Jones
Feb 21, 2025 -

Future Nissan of Roseville responded

Hello joannewebb8360, Dear Joanne, Thank you for your continued loyalty to Nissan and for taking the time to share your experience. We sincerely apologize for the interaction you had with Jeff Jones—it is never our intention for any customer to feel uncomfortable or disrespected. Providing excellent service is our top priority, and we take your feedback very seriously. We will be addressing this matter internally to ensure that every customer receives the respectful and professional service they deserve. If you would like to discuss your experience further, please feel free to reach out to our management team at [contact information]. We truly appreciate your business and hope to provide you with a much better experience in the future. Sincerely, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville 916-677-5385

February 20, 2025

Awesome customer service. Curtis arranged a ride for me to go home because I had to leave my car at the dealer for inspection. He also asked me if I need a ride back to the de More

by Aurora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Wilde
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello Aurora, Thank you for your fantastic review! We're thrilled to hear that Curtis provided you with exceptional service and went the extra mile to ensure your convenience. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need anything in the future, we're here to help. Safe travels! Best regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

February 19, 2025

No one spoke to me the before time I was there. Once I was checked in and sat down people confined to look and walk by. No one asked was I ok, did I need anything. I was there for 2 plus hours More

by jackson.janae88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello Jackson.janae88, Thank you for your feedback. We understand that waiting for service can be frustrating. Our standard oil change process takes approximately two hours, and we do offer a complimentary Lyft ride for convenience. Our records show that you were informed of the estimated time and completed your visit within that timeframe. We appreciate your patience and hope to provide an even smoother experience next time. If there’s anything else we can do, please let us know! Best regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville 916-677-5385

February 19, 2025

My rep was very patient and helpful. I was able to get all the work done in one day. More

by sharonmstout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello sharonmstout, Thank you for your 5-star review! We're so glad to hear that Jeff provided you with patient and helpful service and that we could complete all the work in just one day. Your satisfaction means a lot to us, and we appreciate your recommendation. We look forward to serving you again in the future! Best regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

February 19, 2025

I always have a great experience here. Today was no exception. Logan was very helpful and kind. More

by MargaretB66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Trapp
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello MargaretB66, Thank you for your kind words and 5-star review! We're thrilled to hear that you always have a great experience with us and that Logan provided helpful and kind service. Your continued support means a lot, and we look forward to serving you again in the future! Best regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

February 18, 2025

The service I received was outstanding. Christoper Atterberry was terrific to work with. His customer service and attention to detail was awesome. I will definitely look to work with Chris More

by Madeirajeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Atterberry
Feb 18, 2025 -

Madeirajeff responded

The service I received was outstanding!

Feb 18, 2025 -

Madeirajeff responded

The service I received and the attention to detail was terrific.

Mar 08, 2025 -

Future Nissan of Roseville responded

Hello Madeirajeff, Thank you for your wonderful review! We're delighted to hear that Christopher provided you with outstanding service and great attention to detail. Your kind words and loyalty mean a lot to us! We look forward to welcoming you back for your next visit. Safe travels! Best regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

February 18, 2025

I had a security issue regarding my key FOB. My service advisor Hector took care of that & made the whole ordeal less stressful for me . Thank you Future Nissan of Roseville 🙏 You guys are a More

by Habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello Habib, Thank you for your 5-star review! We're so glad to hear that Hector was able to resolve your key FOB security issue and make the experience less stressful for you. Your kind words mean a lot to our team at Future Nissan of Roseville—we truly appreciate your trust in us. If you ever need anything, we're always here to help! Best Regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

February 18, 2025

The service rep was very polite very thorough and explained everything very well that was needed and offered a few different options as far as service was concerned very polite and just a good experi More

by Scott Saxe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello Scott, Thank you so much for your 5-star review! We're thrilled to hear that Jeff provided you with a polite, thorough, and informative service experience. We appreciate your kind words and your trust in us. If you ever need anything in the future, we’re here to help! Best Regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

February 17, 2025

Great Team to work with to get you a Great Ride :) Keep UP the Great Work More Power and God Bless More

by Leepingalex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus and Alex
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello Leepingalex, Thank you so much for the wonderful review! We're so happy to hear that Marcus and Alex were able to help you find a great ride. Your kind words mean a lot to us, and we’ll definitely keep up the great work. We appreciate your support and wish you many happy miles ahead! Best regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

February 17, 2025

I took my Nissan kick 2020 to oil change service the technician did really bad worked oil on top of the engine the hood and windshield oils all over i never go back to the shop Roseville future Nissan More

by Greg Lafradez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan
Mar 08, 2025 -

Future Nissan of Roseville responded

Hello Greg Lafradez, We’re very sorry to hear about your experience, and we truly apologize for the condition your vehicle was returned in. This is certainly not the standard we strive for, and we understand your frustration. We'd love the opportunity to make things right. Please reach out to our Service Manager, Marcus Mendiola directly at 916-677-5243 so we can address this and ensure it doesn’t happen again. Thank you for your feedback, and we hope to resolve this to your satisfaction. Best regards, Maria - Client Relations/Owner Loyalty Manager Future Nissan of Roseville

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