Future Nissan of Folsom

I made an appointment for 3pm and didn’t get out until 5pm. Although the person who assisted me was friendly. The overall service was not to my standards. I asked about an hour waiting if my car would be 5pm. Although the person who assisted me was friendly. The overall service was not to my standards. I asked about an hour waiting if my car would be available soon and that is when they informed me, the service department was behind. What’s the point of making an appointment if you’re being treated as a walk in? 2 hours for regular maintenance is not good service. More

Fixed my check engine light problem in under 4 hours. Professional, courteous service and kept me well informed about what was going on with my car Professional, courteous service and kept me well informed about what was going on with my car More

The only negative is I still have NOT received my paperwork. I called Michael twice & he said he talked to the Office in Roseville and they had NO explanation as to why ? He did say they would send paperwork. I called Michael twice & he said he talked to the Office in Roseville and they had NO explanation as to why ? He did say they would send it out today 25 August. I bought the car on the 14th of August, but have not received any of the paperwork as of today ? I have no idea what is taking so long to receive my copies ? I want to get the paperwork so I can set up auto pay through my bank. More

Always receive exceptional service at Folsom Nissan, which is the primary reason we’ve purchased/leased at least eight vehicles here in the last decade. which is the primary reason we’ve purchased/leased at least eight vehicles here in the last decade. More

Edger and all the Teck's were wonderful with all my service needs. They showed me pictures of everything that was wrong with an estimate of cost before hand. service needs. They showed me pictures of everything that was wrong with an estimate of cost before hand. More

Chris was extremely helpful and courteous. He helped me understand what servicing my car needed and was clear and up front about the costs. He made sure I was comfortable and understood everything that was understand what servicing my car needed and was clear and up front about the costs. He made sure I was comfortable and understood everything that was taking place and there weren't any surprise fees or additional charges at the end of the servicing like can happen with other dealerships. More

After 2 -3 trips for problem with my 2019 vehicle, Kuddos go to Addison Service Writer. Listened & got the car fixed finally. Kuddos to Addison. go to Addison Service Writer. Listened & got the car fixed finally. Kuddos to Addison. More

Excellent service. Fast, courteous, and informative. Gave me the information that I needed and the advice on when to do what repairs was clearly explained both in person and in writing. Also having this info me the information that I needed and the advice on when to do what repairs was clearly explained both in person and in writing. Also having this information in email was very convenient. More

The employees at this dealership are knowledgeable about their vehicles, they are there to listen to what you want so they can try to match you with the best vehicle possible. I enjoyed that they took their their vehicles, they are there to listen to what you want so they can try to match you with the best vehicle possible. I enjoyed that they took their time and didnt rush me which gave me a much better experience than I've had elsewhere. More

Fairly quick greeting and service write up. The sign in area and waiting area were clean and well maintained. Chris did a good job of keeping the service straightforward and giving a good estimate of how l area and waiting area were clean and well maintained. Chris did a good job of keeping the service straightforward and giving a good estimate of how long the service would take. More