Future Ford of Roseville

We meet Gary, the only pro in both future ford , the rest should just work at some used cars or parts dealership on some avenue where they can force people to pay 5-10k above msrp. Gary very respectful with should just work at some used cars or parts dealership on some avenue where they can force people to pay 5-10k above msrp. Gary very respectful with a professional look and attitude did anything that a sales person could or should do to sale us a car. The car sold itself but Gary made it feel more premium. He should lead Ford sales for this new cars/tech. Sale manager Mr Mirza also did extremely good very pro and subtle. More

Gary was great at getting us set up to put our order in for the Mach-e and kept us updated along the way as to when our vehicle was coming in. He was also very knowledgeable about the functions of the car. for the Mach-e and kept us updated along the way as to when our vehicle was coming in. He was also very knowledgeable about the functions of the car. Paperwork was straightforward and finance went smoothly. Overall a great car buying experience. More

My experience did not start out great and I left a scathing 1 star review just two weeks ago. I will refrain from repeating the particulars of the combination of events and experiences that earned the scathing 1 star review just two weeks ago. I will refrain from repeating the particulars of the combination of events and experiences that earned them that initial review. Brian Zwald (GM) and Mark Roos (Fleet Director) reached out to me very quickly with offers to make the experience right. I was very skeptical that there was anything that we could do. At that point I had already ordered and paid a deposit with the another dealership and was content to wait the seven months for the car I wanted. In the end, Mark and I agreed to a very fair and reasonable price that didn't leave me feeling like I was being taken advantage of. It was almost like the no haggle, no bull crap experience that I wanted from the start. Even better, through some dealer allocation magic, I might even be able to get my car sooner (which to be honest was really the only concession they could offer to get my business back at this point since the other dealer had already done or agreed to much of what they offered). While there is no promise as far as exact time frames or delivery dates (Ford Motor Co still control the manufacturing process and dealer allocations), I am pleased that they are making the effort. I also want to give a shout out to Yves Salas (former Sales Associate of the Year, former Rookie of the Year award, and recently promoted - congrats Yves!) who Mark assigned to worked with me to get the new order going. He was very knowledgeable (I'm one of those people who will ask a question I already have the answer to, so that I can establish a baseline of trust when it comes to the questions I don't have answers for yet), not only about the vehicles he is selling, but seemed to have a great deal of awareness of what else the other manufacturers are up to as well. If only he had been the one working the lot when I stopped by back on December 23rd and had the experience that really started this all off. All of that being said, I am glad we could work something out. This will actually be my fifth purchase from Future Ford since 1999 and I never had a complaint or concern about my prior experiences. While things did not initially go as smoothly as any of us wanted, if things pan out as we hope, I strongly suspect they will see me again when it comes time to buy car number six. Thank you again Mark and Yves! More

In Feb 2021 I purchased a Ford F-250 “new” from this business. After owning the truck approx 6 months i started having paint issues with the truck. I brought it in for warranty work and to have the pain business. After owning the truck approx 6 months i started having paint issues with the truck. I brought it in for warranty work and to have the paint “polished and buffed” out to correct the issue. This did not fix it. On the third complaint for the same issue It was disclosed that the truck had previously (prior to my purchase) been repaired and repainted in the same place I had been having paint issues. This damage occurred Prior to my purchase and it was never disclosed my new truck had been repainted or sustained body damage. If I had known I never would have purchased the truck. The day I was informed by the service writer the truck had been repainted (09/28/21) I made contact with my sales guy Ryan, who contacted the sales manager “big Mike”, and who ultimately contacted the General Manager Bryan. It was agreed upon by Bryan to order me a new truck at dealer cost (not invoice or MSRP) with no negotiation needed. At this same time, it was agreed that this dealership would buy my current truck at what I paid ($82,200) plus 50% of the tax ($3215) I currently have paid more than 50% of the tax and the dealership has not followed through with their end of the bargain. I currently owe approx $84,500 (as of 01/02/2022). If they were to pay it off and buy it back today at this price would eliminate the loan, be close to the agreed upon terms, and eliminate the current issue. Delivery of my ordered truck is still to be determined. The truck sold to me was damaged and covered up without disclosure. I would never purchased a damaged vehicle NEW and I am requesting the dealership make it right. The conversation regarding terms was written down on 09/28/21 in the presence of Bryan, Ryan, and Big Mike and in the presence of dealer camera. As of 01/03/2022 I am still stuck with the truck, they have not purchased it back or paid it off as agreed, and they have not mitigated the issue for the agreed upon terms. The truck was offered back to them at the date I found out. They declined it. I was mislead in my purchase and I do not recommend purchasing from here if you want an honest car deal. Went in to do the buyback and they tried to offer me a depreciated price for a vehicle they should be taking ownership of since they have admitted fault of selling me a “new” vehicle with corrected body damage without disclosure. The original deal never would have occurred if the vehicle had not been misrepresented at time of purchase. More

I ordered my truck online from Future Ford and the was perfect on arrival. Sales Manager Gary Crow was knowledgably and easy to work with. I am very happy with the price. Stefan Ghibanescu in finance w perfect on arrival. Sales Manager Gary Crow was knowledgably and easy to work with. I am very happy with the price. Stefan Ghibanescu in finance was patient with me even though I had a lot of questions. I'm very happy with the whole process and thrilled about our new truck. More

In late July of 2021 I took my 2001 Ford Expedition (5.4 Triton engine) into Future Ford of Roseville, CA. The vehicle was having performance issues and lugged whenever we took off from a stop and would not Triton engine) into Future Ford of Roseville, CA. The vehicle was having performance issues and lugged whenever we took off from a stop and would not shift correctly out of first and second gears. I had no idea what I was getting myself into. We gave three days to try to diagnose the problem and replicate the problem. To make a long story short – they broke the car that was running, albeit not in top form, and then refused to fix it. After the three days I called, and they told me they had diagnosed the problem – it was a mis-threaded spark plug and they gave me a price of $1500 to fix it. We decided to take it elsewhere where we could get it fixed for less. When we arrived to pick up the vehicle, the vehicle was pulled up making the awful noise one would expect with a cylinder wide open with no plug in it. They told us they never pulled anything off the car and that it sounded like that when we brought it in – an obvious lie since the car never sounded like that, we brought it in with all plugs intact and when we looked in the car, we found the plug and coil pack in the car, as well as the fuel injector plug hanging loose under the hood. We discovered they had tried to force the plug out (an activity that we authorized) and broke out the threads in the top of the cylinder heads. They lied again by saying it was like that when we brought it in. After a heated discussion with Brian Zwald – the GM – we agreed that they would fix it because after all, I brought in a running vehicle and they gave me back one that no longer ran. After much debate in which he told me the car was crap, was bound to have this happen anyway, and accused me of trying to get over on him - which was highly insulting. I actually took the car there because I thought Ford knew about Fords. News flash – they don’t! I needed the car and couldn’t afford another one so I agreed to pay half of the repair costs because I was dumb enough to be reasonable, and I trusted them o the dumb part. They said they’d have it done in a few days. They lied again. When I called in on the day it was supposed to be repaired, I found they hadn’t even looked at it. They lied again. Called back four days later and they told me they had to order a tool and a kit to repair it. A few days later they told me FedEx didn’t know where the shipment was (FedEx didn’t know where the shipment was?) – another lie. This nonsense went on for another week with no repair done and each time I called in they were rude to me. Clearly, they had no intent to ever fix it as they slow walked me for weeks and did nothing. More lies. During the entire ordeal they were increasingly rude and arrogant – looking down on me because my faithful Expedition was junk to them. It sure was after they got done with it. Apparently, they only care about cars that are worth more. Well, it cost plenty when we bought it. I had my attorney write them a letter demanding they pay restitution up to the Blue Book value of the vehicle - $2100. Again, they refused to do the right thing. I walked in with a working vehicle with some performance issues and I left with a vehicle that no longer ran because of them. They refused to own that. So, I am leaving this review in an effort to warn anyone else thinking about doing business with this dealership. I would not trust them to do anything whether its sales or service. They are liars and they are incompetent. I expected so much more out of the Ford Motor Company – the industry leader. I couldn’t be any more disappointed. More

This service department at this dealership is a nightmare. If you have to get your car serviced here definitely do not use Sami, Eric or Mike. Rude, huge ego, lazy work ethic and very poor communi nightmare. If you have to get your car serviced here definitely do not use Sami, Eric or Mike. Rude, huge ego, lazy work ethic and very poor communication. Larry Tate in charge of the department is horrible. 25k in repair and 3 trips into the shop, and they still can't get it right. They need to hire real mechanics that can actually fix cars. Such a pathetic department with people who hate their jobs More

John Green is a great "Customer Service" oriented Service Advisor; he takes great care of my Shelby GT Ecoboost Premium Coupe. It is always ready when he says it will be; the price is reasonable but the wo Advisor; he takes great care of my Shelby GT Ecoboost Premium Coupe. It is always ready when he says it will be; the price is reasonable but the work is outstanding. More

Gary Crow from the leasing department walked us thru all the steps of leasing and answered any question as this was very new to us. I would highly recommend him to any one weather buying a card or leasing! the steps of leasing and answered any question as this was very new to us. I would highly recommend him to any one weather buying a card or leasing! More

Great experience. I feel i gained a friend. Gary helped and explained every twist and turn! Took me on a great test drive. I actually considered another brand. It changed with Gary and explained every twist and turn! Took me on a great test drive. I actually considered another brand. It changed with Gary More