Future Ford of Roseville

Service done right Service was prompt, came out to greet me upon arrival, checked in immediate, and taken home via shuttle. Communicated status of car later in the day, Service was prompt, came out to greet me upon arrival, checked in immediate, and taken home via shuttle. Communicated status of car later in the day, and followed up when car was ready for pick up. All in all the service was exceptional and made me feel good about using them for servicing my car. More

Satisfying buying experience. Experienced staff were professional and personable. My wife and I were pleased with the experience and have recommended this dealer and sales staff t Experienced staff were professional and personable. My wife and I were pleased with the experience and have recommended this dealer and sales staff to friends. More

Buying & Service Bought new truck and had large added expense added without my authorization. Took awhile to resolve and lost trust in everyone at Future Ford during t Bought new truck and had large added expense added without my authorization. Took awhile to resolve and lost trust in everyone at Future Ford during this experience. Went back for first service and left with cross threaded drain plug and lack of confidence in anything else they did. Went to Jiffy Lube to get leak fixed. Still looking for a trustworthy Ford dealer but doubt the product or truck dependability. Spent months trying to resolve with corporate office. I probably should have bought a Toyota. I still get requests to rate dealer so I recommend you go somewhere else More

Great service Future Ford Roseville was awesome! Great customer service. They went the extra mile to get me where I wanted to be. Lisa and RJ were great. Future Ford Roseville was awesome! Great customer service. They went the extra mile to get me where I wanted to be. Lisa and RJ were great. More

Excellent The service provided was excellent. Faster than expected. John and the team are outstanding. The work done was of excellent quality. I would recomm The service provided was excellent. Faster than expected. John and the team are outstanding. The work done was of excellent quality. I would recommend Future Lincoln Ford. More

Amazing service When first walking up to the dealership I was greeted by a guy asking what I he could help me with. When I told him who I was there for he helped find When first walking up to the dealership I was greeted by a guy asking what I he could help me with. When I told him who I was there for he helped find him and after that the care and help I got throughout my time there was amazing and great and love my new car. I’m a soon to be new mom and need a new car, traded my truck in for an Escape. More

I got the car I wanted at the price I wanted. I'm very happy with Future Ford of Roseville. I had a great sales rep, Rodney and later Rudy. They were helpful and informative. I found the car that I'm very happy with Future Ford of Roseville. I had a great sales rep, Rodney and later Rudy. They were helpful and informative. I found the car that would fit my needs and after some minimal discussion, we agreed on a price that fit my budget. More

Unsafe service I purchased a vehicle from here for my wife the only place she would have it serviced was here at future ford we had it serviced two separate times I purchased a vehicle from here for my wife the only place she would have it serviced was here at future ford we had it serviced two separate times after the last service we started having a noise took a while to figure out what it was they had rotated the tires did not tighten up one tire and it was ready to fall off I would not recommend going here for any service work whatsoever have a disabled veteran and I’ll be posting all this with my veteran brothers and sisters the mechanic that I took it to that down the loose tire ask me where did you have it serviced before I could say anything he said and I said yes he said oh that figures so good luck anyone that has Service done by future Ford of Roseville More

Really nice people, plus Great Salesperson Everyone at this dealership goes out of their way to make sure you are recognized, and made comfortable throughout your visit. If you decide not to bu Everyone at this dealership goes out of their way to make sure you are recognized, and made comfortable throughout your visit. If you decide not to buy, hey, they still make you feel good about visiting their showroom. We did decide to buy, but the salesperson, is the one that did the job. He was courteous, enlightened to our needs, not pushy, and very knowledgeable. when we get ready for another new car, we will come back to see Danny Prestriedge We bought a beautiful Lincoln! More

Bad! Don’t give this business the opportunity! This is not a place I would recommend you do business at. Their salesman's tactics, taught or not, are slimy at best. I first walked in to purchase a This is not a place I would recommend you do business at. Their salesman's tactics, taught or not, are slimy at best. I first walked in to purchase a certified used F-150, and they convinced me into accepting a loan for a $20000 truck at $40000 after all the signing was completed. Although that may by itself seem shady, there’s more to it! Shortly after obtaining the truck, I took it to a third party to verify the dealership’s certification of it being ready to sell. Most everything checked out, except the rear driver’s side wheel was fused to the axle with rust and could not be removed without taking it back to the dealer and having them perform their work on it. Just how is a truck able to be certified with a wheel fused to the axle, when they are supposed to be removed for a brake inspection?! Frustrating. Also, there were chrome-colored hubcaps on two wheels, while the other two were ford oem wheels, one missing the lug cap. Minor, I thought. When I brought these two concerns to the dealer, they quickly acted to perform an additional safety check on the vehicle as well as taking the chrome-colored caps off and revealing that underneath were the ford oem wheels that were scuffed and did not perform anything more. They sent me on my way. Forward a couple more months, and I received an unsolicited phone call from them from a sales guy - Jared. I explained to him that I only had the truck for 3 months and had some issues with the dealership’s initial certification, and he gave me the rise that if I could meet with him the next morning that he could satisfy me with an offer that I could not refuse. A brand new truck with more features for the same monthly payment of what I had! Unbelievable, I scoffed, but to appease him and to give him the opportunity to resolve all of my previous concerns with the dealership, I promised to meet the next day. I went in and explained my appointment with Jared, but he was not able to see me immediately, so Rudy began to take a stroll around the lot to find which truck matched my demands that Jared spoke briefly about and we found the exact specifications matching one on a lot. He had me fill a credit application and asked if we would have a deal if the monthly payment would be the same as my old truck, and then disappeared for some time before coming back and apologized that it wouldn’t be able to happen. I figured as much, and was going to let sleeping dogs lie; just figuring salesmen were doing their job to try and move inventory, albeit very early in the stage of me owning my “certified” used vehicle. This whole time I was under the impression that something of communication within the dealership was said to have my truck be more of an exchange as opposed to a trade-in by the wording Jared told me over the phone-to keep me a happy Future Ford Customer. The journey doesn’t finish there. Jason Diaz, another sales rep, sends me an e-mail a very short while later and insists that although it could not be done at the same payment, that I would be approved and able to trade in my truck for the same one I saw on the lot for just $130 more per month, a small difference in monthly payment to get me into a brand new truck with more features. So, again, I un-equipped my truck from all the things I need to run my business, figuring all is set up for this change of vehicles. I head down, and he has me fill out ANOTHER credit application, so I’m my mind suspicion arises, and I end up spending hours yet again, waiting. After several hours he comes out, explains he’s not giving up on it and assured me he will get it handled the next day. I kept in touch with phone calls and text messages, and it wasn’t until 8 days later, after I spoke with his supervisor, that he expressed it would be a “miracle” for me to be approved, and that it was out of his hands. In short, this company is not focused on customer experience, fairness to the customer, or ethical service or business practices. My advice is to STAY FAR AWAY, as their business model is not in the consumer’s interest. More