Future Ford of Roseville

Save your time and don't go here The sales staff is amazing very helpful and very loyal, on the other hand finance is a freaking joke. They tell you one thing and do another, totally The sales staff is amazing very helpful and very loyal, on the other hand finance is a freaking joke. They tell you one thing and do another, totally missleading and a waste of my time. I've gone there on three separate occasions and for the same vehicle was told three different things. Save you time and money and do not go to these bloodsucking leeches. I have done many years of business with them and bought and traded several cars with this place. My whole family as well. You would think they would want to work with the customer to make some sort of deal other than their $10 an hour minimum wage but unfortunately that is not the case. They claim to be a friendly dealership and I think out of everyone I've been to in Roseville Citrus Heights and surrounding cities this is the most unfriendly. I feel like they can lie so good and so easily like it's a second nature over there, my family, friends, and I will never do business with them again. I hope the word gets spread. All the people there can take it deep! More

Paid for Premium Service plan - doesn't cover brakes I own a 2015 Ford F-150, I bought the premium service plan up to 100k miles (I think it was $3500). My brake rotors warped right around 40k miles. M I own a 2015 Ford F-150, I bought the premium service plan up to 100k miles (I think it was $3500). My brake rotors warped right around 40k miles. Most of my driving is highway driving, nothing crazy, and I don't slam on my brakes. When I took it in for an oil change at 42k I was told my brakes weren't worn enough for them to replace my rotors and that I could pay extra to replace them early, or I could drive the truck more and wear the brakes and it would be covered for free. Here I am 10k miles further at 52k and I am told by the dealer that my brakes are still not worn enough to warrant changing them for free under the service plan I have...My car violently shakes when I brake at highway speeds. It is ridiculous that they would say this is an acceptable behavior. My brakes still have 6mm of pad left on them, and it starts with 10mm. These are the original brakes - so that may show how aggressively I use the brakes...at my current rate they wouldn't change them under the 'premium service plan' until I hit 90k miles. So I am paying extra to have them turned now, ($163) otherwise I literally do not feel comfortable having other people drive my truck. I was told by the sales guy that I wouldn't have to pay for any maintenance when I bought the car...definitely a straight lie. I was also told that the Xylon coating they applied would have a 5 year warranty, and that if dirt doesn't come off with a light hose they would reapply it. Unfortunately that too was also a lie. I would not have paid $700 for a coating to be put on my truck that is basically like a wax and clearly doesn't work like they said even 6 months after purchase and isn't backed by the dealership. Highly disappointed. I hate having to write reviews like this and love my truck, I just wish the dealership followed through on their promises. And don't want others to fall into the same trap that I did. Jim the employee was fine, he was just following orders. More

This dealership is taking advantage of women I shook my hand with the sales clerk who was marvelous. But financing went from agreed $470 per month for 72 months to $490 per month for 90 months. I I shook my hand with the sales clerk who was marvelous. But financing went from agreed $470 per month for 72 months to $490 per month for 90 months. I’m paying 41,000 for a $28,000 blue book vehicle. This was the worst car experience. They do the typical bait and switch. More

Mistakes happen. Received a letter a week after I bought my Lincoln MKZ. The letter said to bring the car back. Apparently financing fell through. Caused a lot of anxi Received a letter a week after I bought my Lincoln MKZ. The letter said to bring the car back. Apparently financing fell through. Caused a lot of anxiety but Winston Hart - Finance Manager fixed the issue and apologized for the letter being sent out without his knowledge. I was happy to hear that everything was OK but I blame the dealer owners who have set up this system in which these kind of mistakes can happen. It seems that if the person who filled out the letter simply picked up the phone and verified this issue these kinds of mistakes would not happen. It is ironic that auto dealers spend so much effort to underscore what great service they offer and then they do dumb things like telling a customer to "bring the car back - whoops, never mind, your fine, sorry" Really? Winston and Jason Marco are good at their jobs - highly recommend these guys. More

Got my New Ford! The whole sales team from Ziad to Gary to Finance helped me a great deal with getting my new Ford and enhanced my experience buying a new car. My new The whole sales team from Ziad to Gary to Finance helped me a great deal with getting my new Ford and enhanced my experience buying a new car. My new Ford has a great safety and comfort features that were all well explained by Gary in detail. Love the Sony Radio, Seat Warmers are my other favorite feature in the Ford Edge. Thanks Again! More

Lease Return, New Vehicle Purchase My dealer experience began with Travis Traylor, the Lincoln sales director, which orchestrated, and simplified the whole process. Painless! Travis put My dealer experience began with Travis Traylor, the Lincoln sales director, which orchestrated, and simplified the whole process. Painless! Travis put me with the Perfect choice to help me select a new vehicle: Bruce Niederberger, Turned out to be a demo 2017 Continential with less than 5K miles on it. After asking allot of questions, and getting them all answered to my satisfaction, Bruce turned me over to the Financial Service Advisor, Meysam Salehi. This is usually the part I dread, where you are pressured to purchase extended warranties, additional services, and other things I don’t want. I was pleasantly surprised to see no pressure, just information. He made the process simple. With what the Dealirship offered, I decided to purchase the car instead. Bruce had the vehicle detailed, gassed, and ready to show me all of its features and help me make initial selections of its features. Stellar dealer, and personal experience! More

Lincoln Legacy Great care taken to insure complete satisfaction, 1 hour turn around on Services. Called day ahead and still got in. Thanks Team Future Lincoln Rosevi Great care taken to insure complete satisfaction, 1 hour turn around on Services. Called day ahead and still got in. Thanks Team Future Lincoln Roseville. More

Flat out lied to I recently visited Future Ford in the Roseville Automall looking for a 2018 Ford Explorer. I was planning on trading in my current vehicle. I have bou I recently visited Future Ford in the Roseville Automall looking for a 2018 Ford Explorer. I was planning on trading in my current vehicle. I have bought and sold many cars in the past and have never been lied to as much as I was at this dealership. I was pressured with the usual sales tactic of " "This deal is only good today. You MUST buy today because we won't be able to make this kind of deal tomorrow". Ya, right. I was kept waiting for hours while they did, not sure, maybe they were watching TV. I know the waiting game is to wear the customer down which makes them weak, leading to bad decisions and getting ripped off. I realized what they were doing, salesman was no where to be found, so I left.. I got about 6 minutes away and received a phone call from the salesman. He assured me they were ready for me to go into finance so to come back. When I said I wasn't coming back, the salesman got really animated and told me , and I quote, " Oh my gosh, I just found out that we just paid off your car !! You HAVE to come back because technically we own your car now! You have to come back, that's our car now. " Wait, What? You paid off my car? How exactly did that happen when this is at 8pm and I signed NOTHING except a credit application. Hmm, I guess because I am a 50 year old female I am also incredibly stupid. When I asked how exactly did that happen, he then told me that the First thing they have to do is pay off the trade-in before they can finish the deal. Another lie. As I informed him that I wasn't an idiot, he then became a jerk and hung up. Classic. Please beware of this shady dealership. More

Outstanding Service Over this past weekend, we bought a 2017 Ford Explorer from Future Ford. This experience was by far the best experience that I have had in purchasing Over this past weekend, we bought a 2017 Ford Explorer from Future Ford. This experience was by far the best experience that I have had in purchasing a vehicle at any dealership. My husband can be challenging to work with, but our sales person (Jordon) listened to what our exact needs were and was able to get us the perfect vehicle for our family. We researched several SUV's and visited several dealerships, and Future Ford was the best by far. They were friendly, knowledgeable and did not put unneeded pressure on us to make a decision. The staff was very kind and patient with our 2 1/2 year old who was up past her bedtime, and made the experience enjoyable. I would highly recommend Future Ford of Roseville and we plan on buying all our vehicles for our personal business from there as well. More

Bad bad service! Took our 2014 Ford Explorer in for a service bulletin item Ford sent us. The item was fixed but our check engine light was on, Ford charged $175 to pl Took our 2014 Ford Explorer in for a service bulletin item Ford sent us. The item was fixed but our check engine light was on, Ford charged $175 to plug in their code reader, they found purge valve was stuck & quoted $460 to fix this $50 part which takes 10 minutes to install. 50,000 miles on our Ford, one might expect a purge valve under warranty?!?! In addition to the initial $628 quote, they warned our battery terminal was corroded & encouraged it be cleaned. This is interesting because our battery is new & spotless. Obviously the service people cannot be trusted. After complaining of the cost/over charging the price was reduced to $325. We will not take our vehicle back to Future Ford Roseville. We are now in the market for a Toyota! More